Infographic: Why Integrate Microsoft Teams and Your Contact Center

CCaaS

At a glance, see how Five9 and Microsoft Teams work together to improve customer experience and the modern contact center.

Five9_Teams_AdobeStock_196315032.jpeg

Image: Bojan - stock.adobe.com

In this infographic, learn how customers, agents, and businesses each feel about customer service, why customer loyalty starts with great CX, and why APIs and platform-based integration between UCaaS and CCaaS providers are changing the marketplace.

What AI Will Really Do for the Contact Center

Eric Krapf

January 15, 2021

A few somewhat random observations of AI’s near-term usefulness

Lifesize Brings AI, Other Updates to CCaaS Platform

Dana Casielles

December 17, 2020

With CxEngage updates, aims to create true channel agnostic contact centers.

Cisco Reveals New Webex Contact Center CCaaS Platform

Sheila McGee-Smith

December 08, 2020

The cloud platform, built from the ground up, is ready for customers that want to migrate from on-prem or hosted solutions.

AWS Makes 5 Major Amazon Connect Announcements

Sheila McGee-Smith

December 01, 2020

Whether for enabling use of customer profile data or voice authentication, these new functionalities should be “no-brainers” to adopt, Amazon Connect GM says.

Why Your Contact Center Should Transition to SIP Trunking

November 02, 2020

In this guide from Twilio, discover the benefits of a SIP-based contact center architecture.

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Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

36%

I don't know how my enterprise approaches diversity and inclusivity

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

27%

No, my enterprise isn't addressing the issue

36%

Total votes: 11

Older polls

Infographic: Why Integrate Microsoft Teams and Your Contact Center

Five9_Teams_AdobeStock_196315032.jpeg

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Articles You Might Like

What AI Will Really Do for the Contact Center

Lifesize Brings AI, Other Updates to CCaaS Platform

Cisco Reveals New Webex Contact Center CCaaS Platform

AWS Makes 5 Major Amazon Connect Announcements

Why Your Contact Center Should Transition to SIP Trunking

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Infographic: Why Integrate Microsoft Teams and Your Contact Center

Five9_Teams_AdobeStock_196315032.jpeg

Tags:

Articles You Might Like

What AI Will Really Do for the Contact Center

Lifesize Brings AI, Other Updates to CCaaS Platform

Cisco Reveals New Webex Contact Center CCaaS Platform

AWS Makes 5 Major Amazon Connect Announcements

Why Your Contact Center Should Transition to SIP Trunking