Posts By Terry Slattery

Intent-Based Networking: Buzzword or Real?

Terry Slattery | July 31, 2017 |
Intent-based networking systems are more than just a new buzzword, but there are many hurdles to overcome before they become an enterprise reality.

Network Visibility: Using Active Path Testing

Terry Slattery | July 10, 2017 |
How do you know your network is properly handling SIP voice?

Why's My Network So Slow?

Terry Slattery | June 21, 2017 |
There are several approaches to diagnosing whether a problem exists on the network or the application.

Troubleshooting Integration in a Hybrid UC Ecosystem

Terry Slattery | May 16, 2017 |
Before jumping into hybrid cloud, check the dial plan functionality you need.

Got Voice Over Wireless Problems?

Terry Slattery | April 06, 2017 |
With a basic understanding of how wireless networking works and a few tools, it's possible to diagnose simple problems and improve overall system performance.

Voice Problems?! What Problems?

Terry Slattery | March 09, 2017 |
Use the UC system itself to help you determine if, and then where, voice and video problems exist.

Cloud UC Explained

Terry Slattery | February 02, 2017 |
Hosted UC, hybrid cloud UC, UCaaS. Confused? You're not alone.

A Story of Mice and Elephants: Dynamic Packet Prioritization

Terry Slattery | January 23, 2017 |
Need to speed up Web apps by 30% in a mixed traffic network? Consider dynamic packet prioritization.

Verifying Resilience

Terry Slattery | December 22, 2016 |
How do you know that your network is resilient to failures? If you don’t test, you really don’t know.

Avoiding Extinction: Don't Be a Network Dinosaur

Terry Slattery | November 03, 2016 |
Hardware and software aren’t the only things in a network that can become extinct. How do you avoid being a network dinosaur?

What UC Monitoring and Trees Falling in the Forest Have in Common

Terry Slattery | October 05, 2016 |
You've probably heard the old saying, "If a tree falls in the forest, and no one is around, does it make a sound?" Let's apply it to network applications.

Talking With 007

Terry Slattery | September 01, 2016 |
James Bond helps me add Tropo voice interaction to my applications.

The Path to SDN Begins with SD-WAN

Terry Slattery | August 08, 2016 |
So you want to get started with SDN but want a low-risk, incremental approach. Starting with SD-WAN may be the path to take.

Segment Routing: Inside a New SDN Technology

Terry Slattery | July 19, 2016 |
Will this new packet-forwarding mechanism replace OpenFlow for software-defined networking?

How to Simplify Branch Networks with NFV

Terry Slattery | June 02, 2016 |
Enterprise network functions virtualization, or NFV, can simplify the network design, deployment, and reduce costs at remote branch sites.

Recognizing the Need for More Bandwidth

Terry Slattery | April 27, 2016 |
Do you know when a network link needs more bandwidth?

Applying Rigor to the Cloud UC&C Decision

Terry Slattery | March 28, 2016 |
Before you make a decision on cloud-based unified communications and collaboration, make sure you understand all the implications.

UC&C Troubleshooting Tools

Terry Slattery | March 01, 2016 |
There are a variety of good UC&C troubleshooting tools that can aid in diagnosing troublesome problems.

Designing Networks for Unified Communications

Terry Slattery | February 03, 2016 |
Many networks are designed for data traffic. Real-time traffic like voice and video add new requirements for network design, operation, and troubleshooting.

Technology Adoption in 2016: Predictions from a Senior Network Engineer

Terry Slattery | January 12, 2016 |
What do those in the network trenches see coming for 2016? We take a look at one engineer's predictions.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.