Communications APIs/Integration
Beth Schultz | January 16, 2017 |
Join the TADHack-mini Orlando hackathon, taking place coincident with Enterprise Connect in March, and test your programming chops -- all comers welcome!

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Contact Center/Customer Experience
Chris Vitek | January 10, 2017 |
As real-time engagement solutions evolve, they tend to look a lot like CRM -- and vice versa.

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Contact Center/Customer Experience
Sheila McGee-Smith | January 03, 2017 |
Digital transformation meets customer experience

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Unified Communications & Collaboration
Zeus Kerravala | December 29, 2016 |
We saw it all this year, from cool product developments to surprise corporate moves.

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Systems Management & Network Design
Tom Nolle | December 27, 2016 |
With the right technology choices and likely neutrality changes, enterprise network teams should soon be able to focus on building connection services, not networks.

CONTINUE READING...
Posts

Salesforce CTO Shares Look Ahead

Sheila McGee-Smith | January 17, 2017
Co-founder Parker Harris candidly discusses integration challenges, global expansion, the services portfolio, and the AWS relationship.

UCC Status Report: Expectations Versus Reality

Blair Pleasant | January 17, 2017
Keeping myself honest on the hopes and predictions I laid out a year ago

 

Hack Your Way to Telecom Glory at Enterprise Connect

Beth Schultz | January 16, 2017
Join the TADHack-mini Orlando hackathon, taking place coincident with Enterprise Connect in March, and test your programming chops -- all comers welcome!

More UC Consolidation: PGi to Acquire ReadyTalk

Beth Schultz | January 13, 2017
SaaS experience, development strength, and carrier relationships among deal drivers, PGi CEO says.

 

Making the 'Third Network' Work

Gary Audin | January 13, 2017
Network capacity delivered in an as-a-service model brings up certain challenges around SLAs and budgeting.

Wi-Fi Meet My Fridge

Matt Brunk | January 13, 2017
Musings on how Internet-connected appliances and actionable data can help combat the problem of food waste.

 
 
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Slideshows
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.
Digital Transformation or Digital Denial?

Digital Transformation or Digital Denial?

Mark Troester | September 06, 2016
A by-the-numbers look at the state of digital business today


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Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud...
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...