Chris Vitek | August 23, 2016 |
With WebRTC-based communications tools like Live Agent for real-time chat, Salesforce is knocking on contact center doors.

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Zeus Kerravala | August 22, 2016 |
The need to move with speed has had a profound impact on today's workers, who require flexible tools that let them communicate in new ways.

CONTINUE READING...
Michelle Burbick | August 17, 2016 |
Cisco releases Cisco Meeting Server to allow everyone to connect to Cisco video rooms, including Skype for Business users.

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Robin Gareiss | August 15, 2016 |
Eight principles characterize companies using technology for true transformation.

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Brent Kelly | August 03, 2016 |
You've deployed Cisco voice or video and Microsoft Skype for Business... now how do you make them interoperate?

CONTINUE READING...
Posts

Cashing In on Mobility: Real Money in Advertising, Content

Michael Finneran | August 23, 2016
While most UC&C vendors have stumbled through the money-losing boondoggle of mobilizing UC, a few have caught on to where the real money is to be made.

Communications-as-a-Feature: How Salesforce Will Replace Your ACD

Chris Vitek | August 23, 2016
With WebRTC-based communications tools like Live Agent for real-time chat, Salesforce is knocking on contact center doors.

 

Step Up Your Digital Game with Team Collaboration

Zeus Kerravala | August 22, 2016
The need to move with speed has had a profound impact on today's workers, who require flexible tools that let them communicate in new ways.

Delivering Omnichannel Experience in Multichannel World

Darc Rasmussen | August 22, 2016
Effective performance management isn't just about identifying where a problem exists but about identifying potential issues before they arise.

 

Giving a Voice to IoT

Andrew Prokop | August 22, 2016
The process of developing communications applications is changing, and changing fast.

Using Leverage for Vendor Negotiations

Gary Audin | August 19, 2016
How can an enterprise best procure services and negotiate contracts that preserve its flexibility, control, and cost reduction while transitioning to an IP-based environment?

 
 
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Slideshows
No Jitter Research: 2016 Career & Salary Survey

No Jitter Research: 2016 Career & Salary Survey

Beth Schultz | July 11, 2016
A by-the-numbers look at enterprise IT communications professionals
Skype for Business Adoption Trends 2016

Skype for Business Adoption Trends 2016

Beth Schultz | May 19, 2016
In this No Jitter audience survey, we explore the use of and attitudes toward Microsoft's UC platform, on-premises and in the cloud, and all its various components.
Cloud Telephony Options for Office 365

Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016
Let’s take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.


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August 24, 2016
The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the diff...
August 10, 2016
Enterprises are increasingly considering Unified Communications as a Service (UCaaS) as the basis for their communications infrastructure strategy going forward. But some have been reluctant to commit...
July 27, 2016
Unlock the full potential of Microsoft Skype for Business using skills that would make MacGyver proud. Organizations moving to Skype for Business often need assistance in onboarding, training, advance...