Eric Krapf | April 23, 2015 |
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

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Michael Finneran | April 22, 2015 |
Google's Mobile-Friendly strategy and Samsung's Galaxy S6 Edge marketing highlight the difference.

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Robin Gareiss | April 21, 2015 |
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

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Andrew Prokop | April 20, 2015 |
A practical look at Dual Tone Multi Frequency and RFC 2833/4733

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Phil Edholm | April 17, 2015 |
When integrated with the SBC, WebRTC can help cloud contact centers simplify the task of routing Web-originated customer interactions to agents based on skills and context.

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Brian Riggs | April 14, 2015 |
Skype for Business Online promises to be a game changer -- not only for Microsoft, but also its partners, customers, and competitors.

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Posts

WebRTC, Collaborative Ease Make for UC 'Coolness'

Beth Schultz | April 24, 2015
Gartner focuses on enhancing the collaboration experience with customers and employees in picking its cool UC vendors for 2015.

Security in the Open Office

Gary Audin | April 24, 2015
Open office security can be improved with employee training and the creation of good business procedures -- but you must understand the risks first.

 

Bell Labs Continues to Change Our World

Matt Brunk | April 24, 2015
10 Gbps over DSL and 5G wireless are two technologies reshaping communications as we know it.

The Management Dimension of Populism

Tom Nolle | April 23, 2015
In our populist future, the easy management vision falls apart for two reasons: scale and virtualization.

 

ALU Jumps Back into Enterprise Communications

Eric Krapf | April 23, 2015
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

5 Important Things to Know About E-Rate

Zeus Kerravala | April 23, 2015
If we don’t start changing the way students interact with one another, then making the shift in the workplace is always going to be an uphill battle.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...