Dave Michels | September 02, 2014 |
If you were to total your audio and video calls, what percentage would be video?

CONTINUE READING...
Marty Parker | September 02, 2014 |
Today's gateways can provide keys to unlocking the future communications architecture and resulting cost savings and business benefits for your enterprise.

CONTINUE READING...
Sheila McGee-Smith | August 27, 2014 |
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

CONTINUE READING...
Zeus Kerravala | August 28, 2014 |
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

CONTINUE READING...
Posts

Gateways: Keys to Unlock the Future

Marty Parker | September 02, 2014
Today's gateways can provide keys to unlocking the future communications architecture and resulting cost savings and business benefits for your enterprise.

Embrace Video

Dave Michels | September 02, 2014
If you were to total your audio and video calls, what percentage would be video?

 

Moving to the Cloud: The Contract

Gary Audin | August 29, 2014
You can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.

Aruba Networks Hopes to Make Rain With Microsoft Lync

Zeus Kerravala | August 28, 2014
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

 

Avaya and HP Expand Cloud Relationship

Sheila McGee-Smith | August 27, 2014
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

Evaluating Vendor Proposals: There's a Better Way

J.R. Simmons | August 27, 2014
One of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.

 
 
space
Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


space

September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...
August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...
July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...