Kevin Kieller | April 23, 2014 |
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

CONTINUE READING...
Dave Michels | April 22, 2014 |
What if Microsoft and Google agreed to fork Android for the Enterprise and Consumer segments respectively?

CONTINUE READING...
Michael Finneran | April 22, 2014 |
The number and size of UC deployments rose last year, according to the Information Week survey.

CONTINUE READING...
Art Yonemoto | April 23, 2014 |
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

CONTINUE READING...
Brian Riggs | April 21, 2014 |
Question: When will Lync Online support Enterprise Voice? Short answer: Who knows?

CONTINUE READING...
Posts

Emergency Communications a Year After Boston Bombing

Art Yonemoto | April 23, 2014
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

Living with Lync: Relationship Advice

Kevin Kieller | April 23, 2014
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

 

What Would Ayn Rand Say About Customer Engagement?

Neal Shact | April 23, 2014
Contact centers face the same challenge as the characters in "Atlas Shrugged": build off existing systems, or take advantage of the latest state-of-the-art possibilities.

Microsoft Android

Dave Michels | April 22, 2014
What if Microsoft and Google agreed to fork Android for the Enterprise and Consumer segments respectively?

 

UC Sales On the Upswing

Michael Finneran | April 22, 2014
The number and size of UC deployments rose last year, according to the Information Week survey.

Lync Online: Enterprise Voice out, PSTN calling in

Brian Riggs | April 21, 2014
Question: When will Lync Online support Enterprise Voice? Short answer: Who knows?

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

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