Sponsored by SMART Technologies | July 27, 2015
Video conferencing technology has advanced significantly over the years, resulting in easier configuration and management. That's improved communications in the enterprise, but to boost collaboration, video conference systems need to go to the next level.

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Tsahi Levent -Levi | July 22, 2015 |
It's time for my periodic check on what's happened with WebRTC in terms of browser adoption.

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Eric Krapf | July 21, 2015 |
Larger enterprises do use cloud communications services, but not necessarily in a revolutionary way, our survey shows.

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Beth Schultz | July 20, 2015 |
A deep-sea NASA project and an Arctic expedition put everyday communications services to use in out-of-the-norm environments.

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Dave Michels | July 16, 2015 |
Interactive Intelligence company founder dishes on the role in communications he sees for artificial intelligence, analytics, the cloud, self-service, and more.

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Posts

Let There Be Training

Andrew Prokop | July 27, 2015
User training is key to successful product adoption and thus business transformation.

Sponsored Post: From Communications to Collaboration in the Conference Room

Sponsored by SMART Technologies | July 27, 2015
Video conferencing technology has advanced significantly over the years, resulting in easier configuration and management. That’s improved communications in the enterprise, but to boost collaboration, video conference systems need to go to the next level.

 

Sponsored Post: 3 Problems for the Contact Center or 3 Opportunities?

Sponsored by Kodak Alaris | July 24, 2015
Turning unstructured data into exceptional customer experience hinges on identifying and overcoming three common contact center problems.

Fine-Tuning CEM to Produce Loyalty

Gary Audin | July 24, 2015
Measuring and processing big data relating to customer satisfaction and tweaking customer experience management is universal.

 

5 Pain Points Found in SMB VoIP Deployments

Matt Brunk | July 24, 2015
Sometimes small and medium-sized businesses focus too much on cost and not enough on deployment details.

Redbooth Opens Doors to Workstream Improvements

Beth Schultz | July 23, 2015
A fresh design and new real-time capabilities characterize the company's updated cloud-based collaboration and communications app.

 
 
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Slideshows
The Apple Watch in the Enterprise

The Apple Watch in the Enterprise

Michelle Burbick | May 28, 2015
Let's take a look at some of the notable Apple Watch apps for communicating and collaborating in the enterprise.
No Jitter Research Presents: Skype for Business Adoption Trends

No Jitter Research Presents: Skype for Business Adoption Trends

Beth Schultz | May 05, 2015
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.

The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.


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July 29, 2015
Sponsored by ConnectSolutions :: Every enterprise faces unique challenges when it deploys Skype for Business (formerly Lync), so a thorough understanding of Microsoft's Unified Communications platform...
July 15, 2015
What's most important to your organization to drive meaningful business outcomes? Security - Compliance - Control - Availability - Consolidation - Growth - Functionality - Customization - Experience -...
June 3, 2015
SIP Trunking has been available and hyped for over a decade, but 80% of businesses still haven't made the switch. In this webinar, we'll provide the market context on the halting transition to SIP Tru...