Messaging/Team Collaboration
Michelle Burbick | March 29, 2017 |
Earns recognition for its newly released Spark Board 55 and the innovative way the touch-based collaboration device is integrated into the Spark platform.

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Michelle Burbick | March 28, 2017 |
Whether for users, customers, or contact center agents, the need to optimize the experience emerged as a common thread during today's keynote addresses.

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Contact Center/Customer Experience
Sheila McGee-Smith | March 29, 2017 |
Enters the contact center space with a splash at Enterprise Connect

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Live from EC17! Communications APIs/Integration
Michelle Burbick | March 27, 2017 |
Following a rigorous weekend of hacking and coding, winners have been named and they're ready to present their applications at Enterprise Connect.

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Messaging/Team Collaboration
Brian Riggs | March 22, 2017 |
Concerned they face an unstoppable force, Slack rivals are carving out various paths forward. Before picking one, enterprise IT must carefully assess user needs.

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Posts

Team Collaboration Shines at EC17

Michelle Burbick | March 29, 2017
Team collaboration stories surface across the Enterprise Connect show floor, sessions, keynotes, and main-stage panels.

SD-WAN Value: More Than Cost Savings

Zeus Kerravala | March 29, 2017
It's the network architecture that can match the speed and agility of the cloud.

 

Cisco Wins Best of Enterprise Connect 2017

Michelle Burbick | March 29, 2017
Earns recognition for its newly released Spark Board 55 and the innovative way the touch-based collaboration device is integrated into the Spark platform.

AWS Announces Amazon Connect

Sheila McGee-Smith | March 29, 2017
Enters the contact center space with a splash at Enterprise Connect

 

Web Chat: 'Gateway Drug' to AI for Customer Support?

Chris Vitek | March 29, 2017
Cognitive engagement technology will lead to improved experiences and increased customer loyalty.

'The Experience' Takes Center Stage at EC17

Michelle Burbick | March 28, 2017
Whether for users, customers, or contact center agents, the need to optimize the experience emerged as a common thread during today's keynote addresses.

 
 
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Slideshows
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.


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Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.