Michelle Burbick | March 30, 2015 |
What could we potentially expect from Google in this industry moving forward?

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Beth Schultz | March 27, 2015 |
The second-term commissioner shares her thoughts on why the FCC did what it did in its latest Internet order.

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Michelle Burbick | March 25, 2015 |
Cisco announces Cisco Spark, a commercialized version of the Project Squared collaboration app debuted last November.

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Tom Nolle | March 25, 2015 |
Populism tells us we don't need new core technologies to drive revolutionary change but rather a focus on agents, software, and adding value to services.

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Brian Riggs | March 23, 2015 |
In general, the business communications solutions for Chromebox and especially Chromebook seem to benefit Google much more than UC vendors.

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Beth Schultz | March 19, 2015 |
Microsoft releases technical preview of Skype for Business client, which features familiar Lync functionality with a Skype look and feel.

CONTINUE READING...
Posts

Google's Angle in Enterprise Communications

Michelle Burbick | March 30, 2015
What could we potentially expect from Google in this industry moving forward?

Call Recording with SIP

Andrew Prokop | March 30, 2015
Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording.

 

Wrapping Up Enterprise Connect Orlando 2015

Eric Krapf | March 30, 2015
The Cloud, the Business, and the Contact Center

Bringing Mobile Customers Into UC&C

Art Rosenberg | March 30, 2015
Think about embracing click-for-assistance options and other features and functionality that cater to mobile customers -- creating what I call 'UC&C2' capabilities.

 

FCC's Clyburn Talks Up Net Neutrality

Beth Schultz | March 27, 2015
The second-term commissioner shares her thoughts on the why the FCC did what in latest Internet order.

Addressing 'VoIPmageddon': Vetting SIP Trunking Providers

Gaetan Brichet | March 27, 2015
Understanding how your VoIP provider handles calls across its network is as important as knowing how your VoIP implementations run in your own network.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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April 8, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...
March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...