Tom Nolle | January 28, 2015 |
As Net neutrality gets politicized, it's time for a fresh look and some hard questions.

CONTINUE READING...
Michael Finneran | January 27, 2015 |
While "mobile first" has been all the rage, at this point it seems to amount to little more than a slogan.

CONTINUE READING...
Brian Riggs | January 26, 2015 |
Microsoft takes another shot at making PSTN calling and telephony features available to businesses subscribing to Office 365 and Lync Online.

CONTINUE READING...
Irwin Lazar | January 22, 2015 |
Facebook's entry into the enterprise collaboration space threatens to disrupt the market, but it will need to address numerous concerns ranging from management, to security, to interoperability and extensibility to succeed.

CONTINUE READING...
Beth Schultz | January 20, 2015 |
Using its network smarts, the service provider has created an enhanced WebRTC API open for third-party developers.

CONTINUE READING...
Posts

Avaya Taps vCloud Air for 'Engagement' Service

Sheila McGee-Smith | January 28, 2015
Avaya details plans for enterprise-class hybrid cloud services for customer and team engagement using VMware cloud infrastructure.

Switch Brings UC to Google Apps

Michelle Burbick | January 28, 2015
Switch app moves out of beta, gives enterprises a way to support voice and other communications capabilities in Google Apps.

 

Evaluating Internet Dependence

Melissa Swartz | January 28, 2015
What impact would an Internet outage have on your organization today? How many hours of downtime would it take for the outage to have a crippling effect on the business?

Any New Fire in the Latest Neutrality Smoke?

Tom Nolle | January 28, 2015
As Net neutrality gets politicized, it's time for a fresh look and some hard questions.

 

Will WebRTC Go Mobile?

Eric Krapf | January 27, 2015
Both the old stalwarts like AT&T and the newcomers like Talko find themselves facing a world where communications will occur across devices via interfaces that may or may not look like the telephony interfaces of old, across networks that truly are treating voice as just another type of IP traffic.

Mobile First? Make That Mobile Last

Michael Finneran | January 27, 2015
While "mobile first" has been all the rage, at this point it seems to amount to little more than a slogan.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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February 11, 2015
From instant messaging to desktop conferencing, Microsoft Lync streamlines communications and provides an easy-to-use interface. But extending the Lync experience to the meeting room has proved challe...
January 28, 2015
This Webinar will offer a practical guide to choosing a SIP Trunking provider, featuring a leading consultant with extensive experience in procuring SIP trunks for medium-size and larger enterprises. ...
January 14, 2015
As enterprises roll out Unified Communications systems-usually in deployments in which systems such as Microsoft Lync co-exist with legacy voice systems from Avaya, Cisco, and other vendors-their bid ...