Beth Schultz | March 31, 2015 |
In a recent focus group, No Jitter readers share their biggest pain points.

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Michelle Burbick | March 30, 2015 |
What could we potentially expect from Google in this industry moving forward?

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Beth Schultz | March 27, 2015 |
The second-term commissioner shares her thoughts on why the FCC did what it did in its latest Internet order.

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Michelle Burbick | March 25, 2015 |
Cisco announces Cisco Spark, a commercialized version of the Project Squared collaboration app debuted last November.

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Tom Nolle | March 25, 2015 |
Populism tells us we don't need new core technologies to drive revolutionary change but rather a focus on agents, software, and adding value to services.

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Posts

IT Alert? CEPB to the Rescue

Beth Schultz | April 01, 2015
xMatters updates its cloud communications platform for IT incident response, gains a nod from IDC.

Why You Need to Know About Promise Theory

Terry Slattery | April 01, 2015
Promise theory enables scalable and simpler network configuration control

 

UC&C Tools: What Do Users Want?

Michelle Burbick | April 01, 2015
Nemertes Research benchmark data helps shed light on the importance of the user on successful deployment of communications and collaboration tools.

UC RFP Project Shows Vendor Gaps Shrinking

Dave Stein | April 01, 2015
My Enterprise Connect RFP project shows a leveling out of key capabilities as vendors emphasize improved user interfaces, cloud implementations, mobility and more.

 

Enterprise Communications: What's on Your Mind

Beth Schultz | March 31, 2015
In a recent focus group, No Jitter readers share their biggest pain points.

Integration & Interoperability: Stretching UC's Reach

Zeus Kerravala | March 31, 2015
Unified communications, including video collaboration, will never become ubiquitous if vendors don't commit to these key principles.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...
March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...