Dave Stein | October 22, 2014 |
When evaluating voice and UC project proposals, keep an open mind when weighing valued existing relationships against the potential of new ones.

Michael Finneran | October 21, 2014 |
It sounded like I was talking from the bottom of a well. Maybe Apple doesn't get the fact that people expect to be able to talk on a phone call.

Zeus Kerravala | October 21, 2014 |
Many industry watchers consider Mitel's bid for ShoreTel as the next natural step in the company's strategy of amassing market share through acquisition, but I see the desire for a common UC platform as a primary driver, too.

Billy Chia | October 20, 2014 |
If WebRTC follows the same curve as WebSocket and other Web technologies, adoption will continue to accelerate.


SharePoint = Collaboration? Not Always

Matt Brunk | October 24, 2014
Assuming users will buy into a collaboration portal just because it's available assumes too much.

VoLTE Plus Wi-Fi

Gary Audin | October 24, 2014
Calling over Wi-Fi delivers better call quality and reduced cell phone charges when using mobile devices.


Looking to Drive Collaboration? Look Beyond the Tech

Melanie Turek | October 24, 2014
The problem is that technology can't change human nature. Or, generally speaking, corporate culture.

5 Reasons For Adding A Centralized Session Manager For UC

Beth Schultz | October 24, 2014
As reliance on the PBX fades, centralized session managers provide a critical role, UC expert Brent Kelly explained in an Enterprise Connect/No Jitter webinar.


Bring Your Own Desk Phone?

Eric Krapf | October 23, 2014
Communications platform vendors would be wise to strategize for the day when desk phones become just another "bring your own" device.

The "Art of the Possible" Trap

Kevin Kieller | October 23, 2014
The "art of the possible" approach can succeed when key team members are quickly able to connect technical possibilities with results that could improve business outcomes.

Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.

Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.


November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...