How to Migrate Toll Free Numbers to SIP Trunking with a New Carrier
Jamie Libow | May 22, 2013 |
You need a great project manager, the proper number of IT resources and engagement from affected business units.

CONTINUE READING...
WebRTC and the Rise of the Disposable Plugin
Tsahi Levent -Levi | May 21, 2013 |
Plugins add friction. And friction is bad.

CONTINUE READING...
Slideshow: Deskset Docks
Brian Riggs
A look at past and present attempts to transform smart phones and tablets into office desk phones.

CONTINUE READING...
Cisco's Challenge in Competing with Microsoft Lync
Zeus Kerravala | May 19, 2013 |
Appealing to the Microsoft audience with "we're better" or "we're cheaper" doesn't work, as that buyer doesn't care. Ironically, it's why Cisco wins in networking.

CONTINUE READING...
Posts

SDN Will Win—But Which SDN?

Tom Nolle | May 22, 2013
The division is between "deep" and "shallow" implementations of Software-Defined Networking.

How to Migrate Toll Free Numbers to SIP Trunking with a New Carrier

Jamie Libow | May 22, 2013
You need a great project manager, the proper number of IT resources and engagement from affected business units.

 

WebRTC and the Rise of the Disposable Plugin

Tsahi Levent -Levi | May 21, 2013
Plugins add friction. And friction is bad.

Genesys Takes on New Challenge with Proactive Engagement

Sheila McGee-Smith | May 21, 2013
With this solution come a new set of competitors, from the ranks of CRM and e-service.

 

Goldilocks Rocks

Kevin Kieller | May 20, 2013
Once you get a project "just right," you have to know how to present it to the C-level.

Taking Back the UI

Michael Finneran | May 20, 2013
Rather than trying to layer anything else on top of Android, Google is actually taking off layers and exposing the "pure" Android.

 

Google IO Silent Messages

House Calls Trump Telemedicine

Cisco's Challenge in Competing with Microsoft Lync

WebRTC: The Peers are Coming

Watson, I Want To See You Now

Do You Need a Multi-Carrier Mobile Communications Hub?

 
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Slideshows
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.

Telepresence Robots: Invading an Office Near You

Telepresence Robots: Invading an Office Near You

Brian Riggs | December 27, 2012
A look at the state of the art in mobile, remote controlled telepresence units.
Top Contact Center Stories of 2012

Top Contact Center Stories of 2012

Sheila McGee-Smith | December 26, 2012
Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.
Top Stories of 2012

Top Stories of 2012

Eric Krapf | December 17, 2012
How Microsoft, Avaya, Cisco--and Apple, RIM, and others--shaped the year's events.


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Containing Costs and Improving Service for Global Mobility
June 5, 2013
In surveys, enterprises consistently list the exorbitant costs of international mobile roaming as the biggest challenge when enabling workers for global travel. Other problems can be almost as challen...
Are Video Room Systems Going the Way of the Dinosaur?
May 22, 2013
The video market has been swept by a software revolution. Software-based solutions have transformed the video conferencing infrastructure market, while desktop and mobile apps have all but eliminated...
Responding to the Surging Threat of Telephony Denial of Service (TDoS) Attacks in Contact Centers - U.S. DHS Issues new TDoS Warning
May 8, 2013
Security threats to enterprise Voice/UC resources are increasing, as illustrated by SecureLogix in the latest edition of its "State of Security Report on Voice/UC" released at Enterprise Connect last ...
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