Andrew Prokop | August 20, 2014 |
Voicemail has been around in one form or another for quite a few years, and although it has gone through a number of variations and improvements, it just might be time to haul it off to the Goodwill.

CONTINUE READING...
Tsahi Levent -Levi | August 20, 2014 |
In terms of the type of development done with WebRTC, DevOps is lagging far behind the rest.

CONTINUE READING...
Dave Stein | August 20, 2014 |
Topics ranging from BYOD, to management tools, cloud and UC tool selection came up in recent mobility and collaboration panels at IT Expo in Vegas.

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Melanie Turek | August 18, 2014 |
The ruling essentially says this should be done on a case-by-case basis, which surely promises to be a massive headache for IT and the office of the CFO.

CONTINUE READING...
Posts

'Cool Stuff' at SpeechTek 2014

Henry Dewing | August 22, 2014
At the end of SpeechTek, I saw a lot of great uses for voice recognition, but I also saw a lot of vendors thinking they could solve any and all problems with voice recognition.

Communications Failures

Matt Brunk | August 22, 2014
The factory, manual and provider seldom agree on all settings for the SIP trunk profiles and related hardware, so for those that install them to think that they will all concur is the first critical mistake in moving ahead.

 

How UC Vendors Could Make Collaboration Real

Tom Nolle | August 21, 2014
The vendors role may not be to do everything, but to orchestrate things to create the context of the job for the workers involved in the collaboration.

Data Center Outages; The Costs

Gary Audin | August 21, 2014
The average outage costs almost $700,000 per incident, according to a recent study.

 

The Death of Voice Mail

Andrew Prokop | August 20, 2014
Voicemail has been around in one form or another for quite a few years, and although it has gone through a number of variations and improvements, it just might be time to haul it off to the Goodwill.

WebRTC Still at Its Infancy: Not Enough DevOps to Go Around

Tsahi Levent -Levi | August 20, 2014
In terms of the type of development done with WebRTC, DevOps is lagging far behind the rest.

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...
July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...
June 18, 2014
Enterprises continue to explore ways to leverage the cloud to support their business-critical applications. But it's not enough to simply run an application within a particular cloud provider's infras...