Brian Riggs | April 28, 2016 |
Odd as it is, company's strategy of mining consumer business for solutions it can position for the enterprise does seem to be working -- at least for now.

Beth Schultz | April 21, 2016 |
Let's talk use cases, not technology ins and outs.

Orla Forrest | April 21, 2016
Which voice and data delivery mechanism is right for your business?

Dave Michels | April 20, 2016 |
If you want to IM with colleagues outside of your organization, chances are your UC system won't help.

Sheila McGee-Smith | April 18, 2016 |
Hosted contact center solution from vendor trio targets Fortune 100 and more.

Andrew W. Davis and Ira M. Weinstein | April 15, 2016
While there are some potential synergies in this deal, there are many risks.


IR Dabbles with UC Visualization

Beth Schultz | April 29, 2016
New Live Canvas module enables custom views of UC and contact center environments, annotated with live performance data.

Diving into Cyber Threat Intelligence

Matt Brunk | April 29, 2016
A recent McAfee Labs report sheds light on cyber security trends and best practices.


What 'Low Power, Wide Area' Means for IoT

Gary Audin | April 29, 2016
This cellular technology will prove economically beneficial to enterprises needing to connect a massive number of IoT devices.

WebRTC: 'Yooge' in the Enterprise

Phil Edholm | April 29, 2016
WebRTC hype may be dying down, but implementation is going strong.


RingCentral Brings UCaaS to Zapier

Beth Schultz | April 28, 2016
Users of this popular Web app automation service can now embed RingCentral Office voice and messaging capabilities into hundreds of SaaS applications.

The Cloudy State of UC

Matt Christopher | April 28, 2016
It’s clear that customers are looking to migrate to the cloud for enterprise voice.


Cloud Telephony Options for Office 365

Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016
Let’s take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.
Internet of Things: Hardware

Internet of Things: Hardware

Andrew Prokop | February 01, 2016
A closer look at some of the top boards used by the leading IoT solutions.
Top Contact Center Stories of 2015

Top Contact Center Stories of 2015

Sheila McGee-Smith | January 04, 2016
The contact center is increasingly about the journey.


May 11, 2016
Companies are increasingly migrating from premises-based telephony to cloud-based, whether to achieve greater scale, boost flexibility, or cut costs. Even those businesses that are choosing to stay wi...
April 27, 2016
Today's business conditions are forcing organizations to find dynamic and flexible communications solutions that can unify co-workers and deliver actionable metrics to solve the issues that matter mos...
April 13, 2016
Skype for Business promises simplicity and ROI for your UC deployment. However, success requires much more than just a great product. It requires careful consideration of your existing environment, lo...