Beth Schultz | May 21, 2015 |
This global facilities solutions provider already has 2,000 employees on the latest Microsoft communications platform. Here's a look at why.

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Michelle Burbick | May 20, 2015 |
Twilio announced the expansion of its IP product line in its pursuit of becoming the single developer platform for communications.

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Eric Krapf | May 18, 2015 |
They may love their FaceTime, but there's something to be said for an object representing job stability.

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Michelle Burbick | May 14, 2015 |
Talko makes strides in reinventing the phone call, and helps LSU Admissions find its internal collaboration sweet spot.

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Michelle Burbick | May 07, 2015 |
Cisco's collaboration chief shares the what and whys behind the Tropo acquisition.

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Beth Schultz | May 05, 2015 |
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.

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Posts

Developing Tools to Support IoT

Gary Audin | May 22, 2015
Konekt CEO Ben Forgan shares insight into developer toolkits and why they are necessary for IoT applications.

Network Testing the Fluke Way

Matt Brunk | May 22, 2015
Fluke Networks delivers a feature-rich Tier 1 tool that helps identify and isolate network infrastructure issues within minutes.

 

ABM Cleans Up on UC&C with Skype for Business

Beth Schultz | May 21, 2015
This global facilities solutions provider already has 2,000 employees on the latest Microsoft communications platform. Here's a look at why.

Five9, inContact Releases Target Salesforce, UX

Sheila McGee-Smith | May 21, 2015
Back-to-back releases from these two cloud-only contact center providers hit on two market trends.

 

Signaling a Single Developer Platform for Communications

Michelle Burbick | May 20, 2015
Twilio announced the expansion of its IP product line in its pursuit of becoming the single developer platform for communications.

Avoiding Entropy in Technology Projects

Elizabeth English | May 20, 2015
Can disorder be avoided or at least reduced, after the consulting team leaves? We think so.

 
 
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Slideshows
No Jitter Research Presents: Skype for Business Adoption Trends

No Jitter Research Presents: Skype for Business Adoption Trends

Beth Schultz | May 05, 2015
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.

Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.


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June 3, 2015
SIP Trunking has been available and hyped for over a decade, but 80% of businesses still haven't made the switch. In this webinar, we'll provide the market context on the halting transition to SIP Tru...
May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...