Brian Riggs | January 26, 2015 |
Microsoft takes another shot at making PSTN calling and telephony features available to businesses subscribing to Office 365 and Lync Online.

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Irwin Lazar | January 22, 2015 |
Facebook's entry into the enterprise collaboration space threatens to disrupt the market, but it will need to address numerous concerns ranging from management, to security, to interoperability and extensibility to succeed.

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Beth Schultz | January 20, 2015 |
Using its network smarts, the service provider has created an enhanced WebRTC API open for third-party developers.

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Beth Schultz | January 15, 2015 |
If you're still using Excel to manage your phone numbers, you're likely headed for a world of hurt.

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Michelle Burbick | January 14, 2015 |
Synergy Research Group data shows Cisco has pulled ahead of Microsoft in the enterprise collaboration market.

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Sponsored by Voxbone | January 12, 2015
There are three domains within the contact center where WebRTC can be integrated.

CONTINUE READING...
Posts

PSTN Calling Re-Emerges for Lync Online

Brian Riggs | January 26, 2015
Microsoft takes another shot at making PSTN calling and telephony features available to businesses subscribing to Office 365 and Lync Online.

Selling UC, Using UC

Andrew Prokop | January 26, 2015
An inside look at how a systems integrator uses the enterprise communications products and services it sells

 

Sponsored Post: Global Connectivity for IP Infrastructure

Sponsored by Twilio | January 26, 2015
From instant provisioning of local numbers in 50 countries to a global low-latency infrastructure, the cloud brings a whole new approach to SIP Trunking.

Will Unified Communications be Eaten by Messaging?

Tsahi Levent -Levi | January 23, 2015
UC vendors come at solving communications from the wrong angle, and this is going to be their downfall.

 

The Enterprise Still Needs Landline Phones

Gary Audin | January 23, 2015
Recent Pew research finds the landline reigns supreme over cell/smartphones as one of the most useful tools for in-office workers.

When Communications and Shopping Meet Up

Beth Schultz | January 23, 2015
Aerohive builds up its Personalized Engagement Platform ecosystem, helps retailers communicate with and cater to shoppers.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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January 28, 2015
This Webinar will offer a practical guide to choosing a SIP Trunking provider, featuring a leading consultant with extensive experience in procuring SIP trunks for medium-size and larger enterprises. ...
January 14, 2015
As enterprises roll out Unified Communications systems-usually in deployments in which systems such as Microsoft Lync co-exist with legacy voice systems from Avaya, Cisco, and other vendors-their bid ...
December 3, 2014
Traditional SIP Trunking offerings have not evolved to keep pace with the modern expectations and requirements for the buyer. From painfully slow procurement processes, capacity limits, limited global...