Tom Brannen | July 30, 2014 |
The immortal words of Ernestine the operator have never rung more true than they do for enterprises today.

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Irwin Lazar | July 28, 2014 |
Video conferencing is quickly becoming ubiquitous, from the meeting room to desktop, to mobile device. As a result, usage is growing as well.

CONTINUE READING...
Eric Krapf | July 25, 2014 |
Everybody assumes the next stage is one where the PBX disappears somehow or other. But what comes next?

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Posts

Agent Performance Optimization: Making it Work for Mid-Size Organizations

Melanie Turek | July 30, 2014
Mid-size companies can find the sweet spot, providing a high level of personalization based on clear data and analytics--if they get the set-up right.

"We Don't Care. We Don't Have to. We're the Phone Company."

Tom Brannen | July 30, 2014
The immortal words of Ernestine the operator have never rung more true than they do for enterprises today.

 

Where HIPAA, PCI, and SOX Meet Cloud Communications Security

Brent Kelly | July 29, 2014
It turns out that if your cloud communications provider is not HIPAA, PCI, and SOX compliant, then if these regulations apply to you, chances are that you are not compliant either.

How Information Technology Companies Took Over Communications--And What's Next

Jim Burton | July 29, 2014
The market leaders in the next phase of the CIT evolution will be companies with the underlying core technologies to deliver cloud and AI solutions.

 

Smart Conversations with SMART

Michelle Burbick | July 29, 2014
SMART works to make collaboration and decisions surrounding collaborative technologies just that … smart.

Video Is Everywhere, But Is Anyone Using It?

Irwin Lazar | July 28, 2014
Video conferencing is quickly becoming ubiquitous, from the meeting room to desktop, to mobile device. As a result, usage is growing as well.

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...
June 18, 2014
Enterprises continue to explore ways to leverage the cloud to support their business-critical applications. But it's not enough to simply run an application within a particular cloud provider's infras...
June 4, 2014
The use of Software as a Service (SaaS) has skyrocketed over the last few years and shows no signs of slowing down. A recent global SaaS study of 879 decision makers found that reducing costs is still...