Irwin Lazar | November 24, 2014 |
The decision by the IETF's RTCWeb working group to mandate inclusion of H.264 and VP8 codecs should put an end to video interoperability woes... for now.

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Beth Schultz | November 20, 2014 |
This new tool from OSIX lets two or more people view and interact on a Web site or with an application simultaneously.

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Kevin Kieller | November 20, 2014 |
Lync federation can transform your business relationships -- as long as you set it up properly.

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Michelle Burbick | November 19, 2014 |
In this exclusive interview with No Jitter, Cisco's collaboration chief shares his thoughts on Project Squared and other ways in which the company will continue innovating in enterprise collaboration.

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Eric Krapf | November 18, 2014 |
The company hopes ease of use and broad integration with the elements of collaboration will drive consumer/BYOD-style adoption by users.

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Eric Krapf | November 19, 2014 |
Debate the merits of WebRTC all you want, but understand that enterprise communications is evolving and this technology and other software tools are playing a role.

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Posts

WebRTC Video Harmony at Last?

Irwin Lazar | November 24, 2014
The decision by the IETF’s RTCWeb working group to mandate inclusion of H.264 and VP8 codecs should put an end to video interoperability woes… for now.

Will WebRTC Replace SIP?

Andrew Prokop | November 24, 2014
The focus shouldn't be on WebRTC vs. SIP, but on how to best complement the power and importance of one with the other.

 

No Jitter Podcast: EULA and the Hula

Guy Clinch | November 21, 2014
Guy shares his thoughts about how the overuse of End User License Agreements and other legal documents, including privacy statements, dilute core values.

Why Cell Providers Need to Prepare for M2M

Gary Audin | November 21, 2014
As the number of IoT endpoints grows and the amount of M2M communications explodes, watch for cellular networks to pick up a chunk of the traffic.

 

Be Careful What You Assume About Hosted Voice!

Matt Brunk | November 21, 2014
When selecting white-labeled hosted telephony service, don't make the mistake of assuming you'll be able to plug in your phones and have them work.

Speedshare Turns Web Into a Shared Experience

Beth Schultz | November 20, 2014
This new tool from OSIX lets two or more people view and interact on a Web site or with an application simultaneously.

 
 
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Slideshows
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.

Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.


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November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...