Beth Schultz | May 05, 2015 |
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.

CONTINUE READING...
Michelle Burbick | May 05, 2015 |
Team collaboration, mobility, content co-creation, and business analytics are among the technologies fueling the "new" productivity, Microsoft exec Gurdeep Singh Pall said during his Ignite keynote.

CONTINUE READING...
Zeus Kerravala | May 04, 2015 |
Market transitions will define Chambers' tenure at Cisco.

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Brian Riggs | May 04, 2015 |
Out from under Alcatel-Lucent's wing, Alcatel-Lucent Enterprise is making modest but steady progress in selling UC platforms.

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Michelle Burbick | May 01, 2015 |
Churchill Downs selects a mobile enterprise messaging app from Lua to support internal communications at tomorrow's run for the roses.

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Tsahi Levent -Levi | April 29, 2015 |
While some still question the value of WebRTC today, I see plenty of evidence that it's ready for prime time.

CONTINUE READING...
Posts

Getting a Visual on Skype for Business Call Quality

Beth Schultz | May 06, 2015
With its own call quality reporting and partner-provided UC tools, Microsoft aims to improve monitoring and management in Skype for Business.

Biba Gets Roomy With Video

Zeus Kerravala | May 06, 2015
This video-centric startup continues pushing the envelope on team collaboration.

 

Will 802.11ac Kill Wired Ethernet?

Irwin Lazar | May 06, 2015
The evidence is all around us that wireless networks are rapidly replacing wired as the connectivity option of choice, and not just for mobile phones and tablets.

Enghouse Interactive Delivers Solution for Utilities

Sheila McGee-Smith | May 06, 2015
Control Center Client is designed for the highly regulated utility and power distributor markets, with a touchscreen interface for managing calls in a control center environment.

 

Broadcasting the Skype for Business Message

Beth Schultz | May 05, 2015
A new broadcasting capability for Skype for Business is one of many new tools Microsoft debuted as part of its empowerment push.

Microsoft's Pall Talks Transformative Change

Michelle Burbick | May 05, 2015
Team collaboration, mobility, content co-creation, and business analytics are among the technologies fueling the "new" productivity, Microsoft exec Gurdeep Singh Pall said during his Ignite keynote.

 
 
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Slideshows
No Jitter Research Presents: Skype for Business Adoption Trends

No Jitter Research Presents: Skype for Business Adoption Trends

Beth Schultz | May 05, 2015
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.

Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.


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May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...