Michelle Burbick | May 28, 2015 |
Let's take a look at some of the notable Apple Watch apps for communicating and collaborating in the enterprise.

CONTINUE READING...
Dave Michels | May 28, 2015 |
The company gains respected cloud integration platform, with eye toward facilitating communications-enabled business processes and applications.

CONTINUE READING...
Irwin Lazar | May 26, 2015 |
As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.

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Beth Schultz | May 21, 2015 |
This global facilities solutions provider already has 2,000 employees on the latest Microsoft communications platform. Here's a look at why.

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Michelle Burbick | May 20, 2015 |
Twilio announced the expansion of its IP product line in its pursuit of becoming the single developer platform for communications.

CONTINUE READING...
Beth Schultz | May 05, 2015 |
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.

CONTINUE READING...
Posts

Avaya Acquires Esna

Dave Michels | May 28, 2015
The company gains respected cloud integration platform, with eye toward facilitating communications-enabled business processes and applications.

Masergy Adds WebRTC to UCaaS Array

Beth Schultz | May 28, 2015
The MSP targets Web sales and support organizations with its first browser-based, communications-enabled Virtual Automated Attendant.

 

Is the Internet the Model for 'Everynet?'

Tom Nolle | May 27, 2015
Perhaps it's time to set aside the Internet model and instead look to a model of networking based on SDN and NFV.

Call Centers Need to Live in the Now

Barbara Grothe | May 27, 2015
In today's fast-paced, multitasking, busy world, customers don't want to deal with '80s-era call center processes.

 

Mitel's Strategy: Mavenir… and Beyond

Eric Krapf | May 27, 2015
CEO Rich McBee discusses the "natural fit" between Mitel and Mavenir and indicates additional targets may be in his sights for cloud, contact center, and mobility.

Fuze Nabs LiveMinutes for Collaboration Oomph

Beth Schultz | May 26, 2015
Merged company aims to take team collaboration to the next level.

 
 
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Slideshows
The Apple Watch in the Enterprise

The Apple Watch in the Enterprise

Michelle Burbick | May 28, 2015
Let's take a look at some of the notable Apple Watch apps for communicating and collaborating in the enterprise.
No Jitter Research Presents: Skype for Business Adoption Trends

No Jitter Research Presents: Skype for Business Adoption Trends

Beth Schultz | May 05, 2015
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.

The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.


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June 3, 2015
SIP Trunking has been available and hyped for over a decade, but 80% of businesses still haven't made the switch. In this webinar, we'll provide the market context on the halting transition to SIP Tru...
May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...