Contact Center/Customer Experience
Sponsored by West | September 25, 2017
In this sponsored post, West shares considerations for making sure you've got the right system in place to meet your customer communications requirements.

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Team Collaboration
Irwin Lazar | September 21, 2017 |
No longer just about messaging, team chat is now the basis for most collaboration vendors' collaboration and digital workplace offerings.

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Cloud Communications
Elka Popova | September 19, 2017 |
Exploring why mergers and acquisitions are likely to reshape the UCaaS industry in the next decade

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Michelle Burbick | September 13, 2017 |
Introduces shared channels for cross-organization collaboration and new localized versions, and lays out vision to turn every business into a virtual coffeehouse.

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IT Strategies
Dave Michels | September 05, 2017 |
These transformational revolutions are wreaking havoc on our strategies, budgets, and careers.

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Posts

Moving Toward a People Analytics World

Alaa Saayed | September 25, 2017
Organizations can use behavioral data to understand how people work and change how they manage their companies.

Microsoft Envisions Future of 'Intelligent Communications'

Beth Schultz | September 25, 2017
Teams to evolve into primary communications client in Office 365 and complement to premises UC platform -- with a goal of enabling a cognitive-powered meeting experience.

 

Moving to the Cloud: Avoiding Proprietary Traps

Steve Boberski | September 25, 2017
History shows us that placing your faith in a single manufacturer can ultimately limit flexibility and scalability.

Cloud PBX or Cloud Contact Center? 5 Questions to Ask to Help Make the Call

Sponsored by West | September 25, 2017
In this sponsored post, West shares considerations for making sure you've got the right system in place to meet your customer communications requirements.

 

Top 3 Takeaways from Mobile World Congress Americas

George Mulhern | September 22, 2017
The battle for 5G, digital inclusion, and the Fourth Industrial Revolution all resonated with me at this debut stateside event.

SD-WAN for Digital Transformation - Part 2

Gary Audin | September 22, 2017
SD-WAN can be an attractive option for branch offices, but how do you go about selecting a provider?

 
 
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Slideshows
No Jitter Research: 2017 Team Collaboration Survey

No Jitter Research: 2017 Team Collaboration Survey

Beth Schultz | June 07, 2017
What do enterprise IT professionals think about team collaboration apps? Jump inside to find out!
Navigating the UC-Enabled Interactive Whiteboard Maze

Navigating the UC-Enabled Interactive Whiteboard Maze

Brian Riggs | May 15, 2017
These devices are more in the UC spotlight now than they have been in years, so let’s take a look at which companies are selling what.
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration


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Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.