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Friday, May 9, 2008

WebMessenger - Bringing OCS to Mobile Devices

WebMessenger, announced WebMessenger Mobile for Microsoft OCS, enabling enterprises to extend their investments in the Microsoft UC platform out to BlackBerry and other mobile devices. WebMessenger provides mobile real-time presence, IM, VoIP, and collaboration products for enterprises and mobile professionals. It also targets persistent group chat users who have alerts set up so they can act on new information or requests quickly and efficiently, and it provides other communications management solutions. For example, the company developed Message Alerts Enterprise Edition in conjunction with a large and very well-known financial services firm, using rules to trigger alerts and notify users when they get an important message or messages with specific words, for example.

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VisiCalc and Unified Communications

Individual user productivity is to Unified Communications as VisiCalc was to personal computing. VisiCalc, of course, was one the first software programs that enabled individuals to harness a PC to accomplish a task--to create and calculate spreadsheets. Everyone who needed to do these sorts of calculations immediately understood the benefit once they saw it in operation.

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25 Things I Hate About Your Network

One of our favorite network troubleshooting gurus, Terry Slattery, has put together a very cool-looking network diagram showing the 25 Biggest Network Problems. Not surprisingly, virtually all of them are either directly or indirectly relevant to real-time/voice traffic. I talked with Terry about some of the high- (or low-) lights.

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OCS, VoIP, Contact Centers, and the Camel’s Nose

One last observation to wrap up my musings on the Microsoft-Aspect alliance. Tucked into the press release announcing the whole shebang was this curious line:

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LLDP-MED: Learning About the Endpoint

At Interop last week, I had a chance to sit down with Manfred Arndt, who's Distinguished Technologist with HP ProCurve Networking, which has been aggressively going after market share in the switch/routing business. Manfred is co-author of a standard that's going to be increasingly important as enterprises deploy IP telephony and unified communications: Link Layer Discovery Protocol-Media Endpoint Discovery, or LLDP-MED, which is standardized as ANSI/TIA-1057-2006.

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Sprint, Clearwire Combine on WiMAX, and Hope Returns

The never-ending saga that is WiMAX has thrown us yet another surprise.This morning’s papers bring news that Sprint and Clearwire will be combining (or “re-combining”) their WiMAX offerings still using the name Xohm. The combined company will take Clearwire’s name , though it will be headed up by Sprint’s CTO and long-time WiMAX booster, Barry West. More importantly, Comcast, Intel, Time Warner Cable, Google, Bright House Networks, and Trilogy Equity Partners will jointly invest $3.2 billion in the new venture. The investments still falls far short of what will be needed to deploy ubiquitous nationwide coverage, and the target deployment date for the first major rollout has slipped from 2008 to 2010.

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More from Interop on Power Savings

If you're in a conference session, and an Ethernet switch vendor tells you to use 10/100 instead of Gigabit wherever you can, you must be in a session on Green IT.

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Bandwidth Reduction, WAN Optimizers and VoIP Performance

The WAN optimizer is hardware designed to reduce bandwidth consumption. WAN optimizers are designed for TCP traffic, which dominates the IP network. TCP traffic has a lot of redundancy and can be compressed; it does not have the network performance requirements of VoIP traffic.

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Is Cisco Falling Behind in FMC?

During last week’s Interop convention in Las Vegas, Cisco and Nokia announced a number of trials for their mobile unified communications solution, but the news included little in the way of new capabilities. The problem is that while most of the other fixed mobile convergence (FMC) solutions on the market can deliver an automatic hand-off; Cisco still must depend on the user to manually transfer the call. That automatic hand-off function is critical, because without it, there is no way of ensuring the users’ calls are being sent over the less costly WLAN option when they are within range.

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Interoperability Emerges As The Key To UC

Over the last two months or so we’ve had the opportunity to interview about 100 IT executives from end-user organizations of varying size and scope about their organization’s approach to unified communications. We’re asking IT executives about their UC plans, experiences, business drivers, and concerns. In most interviews one key concern emerges: Interoperability.

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IP CONTACT CENTERS

Comparisons of OCS in the Contact Center

NoJitter reader Kevin noted that Aspect is by no means the first to integrate Microsoft Live/Office Communications Server with its contact center solution. Mitel has in fact been doing this for a while. It’s a great point, ...

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IP COMMUNICATION REGULATION

Net Neutrality Heats Up in the U.S. and Canada

Some ISPs are very much against regulation. So are some politicians. It appears that the ISPs say there is no problem. My thought is that regulation seems to come after the abuse is obvious. Should we wait for the abuse? Is it here now? Senator John Kerry (D-Mass.) noted,” To whatever degree people were alleging that this was a solution [regulation ...

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