Sheila McGee-Smith | August 27, 2014 |
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

CONTINUE READING...
Zeus Kerravala | August 28, 2014 |
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

CONTINUE READING...
Michelle Burbick | August 25, 2014 |
A recent report from T3iGroup sheds light on Microsoft Lync Enterprise Voice deployments.

CONTINUE READING...
Andrew Prokop | August 27, 2014 |
As different as communications and playing music on the ukulele might be, if you approach either one in a piecemeal, singular manner, you won't get the results you are looking for.

CONTINUE READING...
Bryant Harland- Technology Analyst at Mintel | August 27, 2014
There is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.

CONTINUE READING...
Posts

Moving to the Cloud: The Contract

Gary Audin | August 29, 2014
You can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.

Aruba Networks Hopes to Make Rain With Microsoft Lync

Zeus Kerravala | August 28, 2014
By Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.

 

Avaya and HP Expand Cloud Relationship

Sheila McGee-Smith | August 27, 2014
The two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.

Evaluating Vendor Proposals: There's a Better Way

J.R. Simmons | August 27, 2014
One of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.

 

Building a User-Centric Approach to Shadow IT

Bryant Harland- Technology Analyst at Mintel | August 27, 2014
There is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.

Your Communications System - Taking a Holistic View

Andrew Prokop | August 27, 2014
As different as communications and playing music on the ukulele might be, if you approach either one in a piecemeal, singular manner, you won’t get the results you are looking for.

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...
August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...
July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...