Slideshows
Cloud Telephony Options for Office 365

Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016
Let’s take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.
Internet of Things: Hardware

Internet of Things: Hardware

Andrew Prokop | February 01, 2016
A closer look at some of the top boards used by the leading IoT solutions.
Top Contact Center Stories of 2015

Top Contact Center Stories of 2015

Sheila McGee-Smith | January 04, 2016
The contact center is increasingly about the journey.

The Email Killers Updated: 14 Cloud-Based Team Collaboration Tools

The Email Killers Updated: 14 Cloud-Based Team Collaboration Tools

Brian Riggs | September 21, 2015
Here's a status report on 14 team collaboration apps.
No Jitter Research: The State of Cloud Communications

No Jitter Research: The State of Cloud Communications

Eric Krapf | August 12, 2015
In our third No Jitter research survey, we ask enterprise end users about their attitudes toward moving communications into the Cloud.
No Jitter Research: 2015 Career & Salary Survey for Enterprise Communications

No Jitter Research: 2015 Career & Salary Survey for Enterprise Communications

Beth Schultz | July 29, 2015
From what tech skills you possess to how much you earn, we take a look at your career in enterprise communications.

The Apple Watch in the Enterprise

The Apple Watch in the Enterprise

Michelle Burbick | May 28, 2015
Let's take a look at some of the notable Apple Watch apps for communicating and collaborating in the enterprise.
No Jitter Research Presents: Skype for Business Adoption Trends

No Jitter Research Presents: Skype for Business Adoption Trends

Beth Schultz | May 05, 2015
In this No Jitter reader survey, we get a look at how enterprise organizations are using Microsoft for UC -- from IM/presence to conferencing, voice, video, and beyond.
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.



February 17, 2016
Your customers' experience with your support organization and contact center has a huge impact on their impression of your brand, on their loyalty, and on how much they will spend with you through the...
February 3, 2016
Unified Communications as a Service (UCaaS) is becoming so widely accepted by businesses that the question is no longer if it's the right choice, but when you and your enterprise will be ready to make...
January 20, 2016
Four categories of cloud competitors are converging on UCaaS: incumbent Telecom manufacturers, IT giants, service integrators, and pure play cloud developers. Provider and technology choices are growi...