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ERIC AROUND THE WEB




Eric Krapf

Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.

In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.

From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.

Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry.

Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

 
Recent posts by Eric

Who's Who at Enterprise Connect

NEC

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April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

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