Dreamforce 2014: A Contact Center Perspective
For a week in mid-October, Salesforce.com's annual user, partner, analyst and developer event takes over Moscone Center - and most of downtown San Francisco. This was the biggest event to date, with over 145,000 registered attendees and 400 exhibitors.
From a keynote by Hillary Clinton, to a product announcement by will.i.am to a drone delivering a Coke to a speaker on stage to live performances during the keynote by The Beach Boys, Dreamforce was the place to be this week.
I have attended the event for the past few years, and find an increasing number of contact center companies among the exhibitors and companies delivering sessions. I did my best to visit the booth of each such vendor, and insights about the contact center market - especially the influence of Salesforce and the cloud - could be gleaned.
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.