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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
The lack of federation between enterprise instant messaging systems has been the figurative thorn in my flesh for quite some time now. The fact that...
Last week I wrote about bandwidth demand. When designing a network to support voice and video, calculating bandwidth demand is the job of determining...
Well, it is finally happening. Time Warner Cable (TWC) is experimenting with an Internet charge structure that prices Internet usage by the gigabyte...
The trend to simplify Unified Communications (UC) pricing is continuing, which is a great thing for everyone involved. This trend was predictable, as...
So Microsoft has made an offer on Yahoo. I'm not sure this affects the UC side of Microsoft's business a lot, but I'm scheduled to speak with Gurdeep...