Post Archive



February 2016

Unify Enhances OpenScape Enterprise

Beth Schultz | March 02, 2016 |
Latest release brings updates to the UC, Voice, Branch, and Session Border Controller applications; forges tighter links to Circuit.

Going Digital: It's in the DNA

Zeus Kerravala | March 02, 2016 |
With a bevy of announcements, Cisco takes an architectural approach to enabling digital transformation for businesses.

It's All About the Apps, 'Bout the Apps, No Telephones

Irwin Lazar | March 02, 2016 |
Growing availability of APIs means that communications-enabled business processes (aka “workflows”) are finally a reality.

Creating a Great Cloud Voice Experience

Ivan Sindell | March 02, 2016 |
When opting for cloud voice, you need to consider important prerequisites, examining existing infrastructure and services to ensure a quality experience.

This Month on No Jitter: SIP Trunking, Cloud Contact Center, UC Management Webinars on Deck

Michelle Burbick | March 01, 2016 |
New opportunities to learn and engage around SIP trunking, customer experience, and UC management.

Can Mitel Break the "Curse of Mobile UC?"

Michael Finneran | March 01, 2016 |
The company's unique approach to mobility could lead to new business opportunities as well as a new direction for mobile UC.

UC&C Troubleshooting Tools

Terry Slattery | March 01, 2016 |
There are a variety of good UC&C troubleshooting tools that can aid in diagnosing troublesome problems.

Software-Defined WAN: Reality or Just More Hype?

Zeus Kerravala | February 29, 2016 |
With the current architecture in place for more than 30 years, the WAN certainly is ready for change.

3 Keys to Unlocking Video's True Workplace Potential

Christopher Martini | February 29, 2016 |
These best practices can help employees get in the habit of using video to drive business.

Speech Analytics: Have You Ever Heard a Smile?

Andrew Prokop | February 29, 2016 |
Speech analytics is making sure that the loudest sound on a call is a smile.

OTT Messaging Apps Chew Away at SMS

Sacha Nacar | February 26, 2016 |
What does WhatsApp’s recent announcement mean for SMS?

Wi-Fi Gone Wrong

Matt Brunk | February 26, 2016 |
Here's a look at an installation that had great Wi-Fi saturation, but in the wrong place.

Sharing Cybersecurity Data

Gary Audin | February 26, 2016 |
The Cybersecurity Information Sharing Act is necessary, but flawed.

Cloud Communications: State of the Art and Future Prospects

Eric Krapf | February 25, 2016 |
The Cloud Communications track at the upcoming Enterprise Connect offers an in-depth overview of hosted UC, a unique cost analysis, and so much more.

Video Endpoints: 'Talk Amongst Yourselves'

Beth Schultz | February 25, 2016 |
CafeX redefines the way real-time collaboration sessions take place with its new app, Chime.

IoT: From Cars to Stores

Tom Nolle | February 25, 2016 |
We need to think bigger for IoT to get big.

Like it or not Facebook Is Coming to Work

Dave Michels | February 25, 2016 |
Facebook at Work might be exactly what we need, but this type application will be best delivered by enterprise-oriented vendors and providers.

Cloud UC, Contact Centers Spur Service Provider Growth

Sponsored by Metaswitch Networks | February 25, 2016 |
In this sponsored post, Metaswitch Networks explains why service providers are particularly well positioned to offer cloud-based business services.

Hybrid Made Easy

Michelle Burbick | February 24, 2016 |
ShoreTel enables companies to mix and match on-site and cloud solutions according to business needs.

IBM Struts Its MobileFirst Stuff

Michael Finneran | February 24, 2016 |
Announces cloud development platform for Apple Swift, and shares stories of MobileFirst iOS apps use.

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem

Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.