Post Archive



June 2015

Microsoft Releases Trio of Skype for Business Online Previews

Beth Schultz | July 01, 2015 |
Cloud PBX, PSTN conferencing, and broadcast meeting capabilities now open for technical preview to Office 365 enterprise customers.

Defining a Framework for Business Communications & Collaboration

Phil Edholm | July 01, 2015 |
It's time to focus on applying new and transformational communications and collaboration tools to the enterprise.

The Disappearing Generalist Consultant

J.R. Simmons | July 01, 2015 |
Today's consultant is usually more an orchestra conductor than a one-person band. And the music sounds better, too.

Collaborative Communications Revisited

Blair Pleasant | June 30, 2015 |
Collaborative communications is highly promising, but don't expect to see a critical mass of integrated applications or customer adoption for some time.

Messaging: the 'Next Voice'?

Brent Kelly | June 30, 2015 |
Some, including Cisco's John Chambers, consider video to be the "next voice." But not me.

Avaya and Its Users

Guy Clinch | June 30, 2015 |
Executive director of the IAUG shares insight on how the user group operates and where it is headed in the future.

Interactive Intelligence 'Thinks Different' with PureCloud Communicate

Brian Riggs | June 29, 2015 |
Let's take a detailed look at the company's latest foray into the UC market.

The Sound Science of Audio Codecs

Andrew Prokop | June 29, 2015 |
What is sound and how do we take the noise that comes from our mouths and turn it into something that can be transported across an IP network?

Integration Is the Name of the Game... Snap!

Beth Schultz | June 29, 2015 |
UC vendors aren't playing around when it comes to integrating their communications capabilities with business applications.

Go Ahead, Move Your Infrastructure

Matt Brunk | June 26, 2015 |
In a recent campus infrastructure project, adds, moves, and changes improved connectivity to an underserved area while keeping expenses in check.

Who's on Your Network?

Gary Audin | June 26, 2015 |
To answer this question definitively, security specialists need to be as imaginative as any potential intruders.

FCC Clarifies, Strengthens Consumer Protection

Martha Buyer | June 25, 2015 |
If you're in the business of telemarketing, it's critical to understand the Telecommunications Consumer Protection Act's new provisions.

Cisco vs. Microsoft: Survey Says...

Eric Krapf | June 25, 2015 |
While about half of enterprises are inclined to choose both Cisco and Microsoft for UC, of those picking one or the other, the latter has a slight edge.

3 Contact Center Trends to Watch

Brandon Knight | June 25, 2015 |
Amid all the various topics discussed last week at Call Center Week 2015, these three took center stage.

Privacy and How to Lose It

Melissa Swartz | June 24, 2015 |
Google and AT&T high-speed Internet services may seem like a bargain, but what are they costing consumers in privacy?

Stop Unifying Your Communications

Al Cook | June 24, 2015 |
You’re unifying the wrong thing!

The Evolving Channel Is Good News for Enterprises

Jim Burton | June 24, 2015 |
Business communications channel partners are evolving from resellers of vendor products to system/solution integrators for enterprise customers.

RingCentral Gets In Early On 'Workstream' Action

Zeus Kerravala | June 24, 2015 |
By acquiring Glip, this cloud communications company lands a spot in the emerging 'workstream collaboration and communications' market.

Corvisa Execs Share Contact Center Insight

Sheila McGee-Smith | June 24, 2015 |
A look at three contact center trends and how they impact enterprise decisions

New Oracle Communications Head Shares Vision

Beth Schultz | June 23, 2015 |
Doug Suriano intends to better align the communications portfolio with Oracle Cloud, boosting its ability to serve the enterprise.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.