Post Archive

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December 2014

A Look Back at UC in 2014

Zeus Kerravala | December 31, 2014 |
Big and small, unified communications vendors poured it on with new strategies and innovative products this year.

No Jitter's Top 10 Posts for 2014

Eric Krapf | December 30, 2014 |
Lync tops the list again--but Google, WebRTC, and a practical post on RFPs score high as well.

Doing Good in the Call Center

Beth Schultz | December 30, 2014 |
Domestic outsourcer Direct Interactions relies on cloud-based virtual contact center technology to create home-based jobs for those with disabilities and caregivers.

Sponsored Post: IP SLA What, Why and When?

Sponsored by SolarWinds | December 29, 2014 |
The IP SLA is a very powerful tool for monitoring the health of your VoIP network.

The SBC & BYOD: Helping With Mobile Device Security

Zeus Kerravala | December 29, 2014 |
An SBC can play several key roles in securing mobile endpoint devices.

Lync by the Numbers: This Year & Next

Beth Schultz | December 29, 2014 |
Lync deployment specialist Unify Square shares its reflections and predictions on unified communications in general and Microsoft's offering in particular.

The Coming Communications Omniverse

Eric Krapf | December 26, 2014 |
Teams should be able to adopt freemium communications clients for project-based work, while IT picks a platform for broader-based communications.

What I Want For Christmas: Lync That Works on a Mac

Michael Finneran | December 24, 2014 |
While I love Lync (or "Skype For Business"), I'm amazed by how badly Microsoft supports the Mac population.

Enterprise SBCs: Deployment Secret Revealed

Alan Percy | December 24, 2014 |
Security often gets top billing when talking about why enterprises need session border controllers, but that's not really the primary driver.

Coke Cuts Voicemail: Sign of the Times, or Mistake?

Dave Michels | December 23, 2014 |
Coca-Cola's stated driver is to streamline and simplify. But is that really what will happen?

Why Cisco's Project Squared Requires Firefox

Dave Michels | December 23, 2014 |
As of today, Firefox offers the most versatility for WebRTC, with support of two video codecs, including Cisco's beloved OpenH264.

Living With Lync: 2014 in Review, 2015 Ahead

Kevin Kieller | December 23, 2014 |
Here's my take on where we are and where we're headed with Microsoft Lync in the enterprise.

Why 2014 Was a Good Year

Andrew Prokop | December 22, 2014 |
The glass isn't half empty or half full; it's got just the right amount.

The Cloud Revolution: Dropping Voice Prices Will Deliver Big Impact

Phil Edholm | December 22, 2014 |
As cloud providers plan next-generation communications and collaboration services, they'll have to figure out how to offer low-cost PSTN access.

UC&C Depends on Network Infrastructure

Terry Slattery | December 22, 2014 |
A Unified Communications and Collaboration system is only as good as its underlying infrastructure.

How IoT Endpoints Measure an Environment

Gary Audin | December 19, 2014 |
Sensors are the biggest catalyst to the "big data" explosion associated with the Internet of Things. Here's how they'll provide information.

Start Thinking About Pushing Fiber out Farther

Matt Brunk | December 19, 2014 |
Enterprises should take any opportunity they can find to start deploying fiber to replace copper.

UC Management: Moving Toward One Pane, No Pain

Zeus Kerravala | December 18, 2014 |
From adding rich sets of configuration templates to building process wizards, UC management vendors are working to address their tool shortcomings.

Podcast: Interview with Debra Ruh - Part 1

Guy Clinch | December 18, 2014 |
Guy interviews Debra Ruh, CEO and founder of Ruh Global Communications, a strategic communications & digital marketing firm helping corporations strategically include people with disabilities.

Are We Wasting Money on UC?

Irwin Lazar | December 17, 2014 |
An emerging class of applications threatens to disrupt the UC market by bringing consumer-like functionality, and more importantly, ease of access, into the business world.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.