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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
The high end of enterprise communications may be a death struggle among heavyweight incumbents and the established software players trying to muscle...
Fred Knight and I were sitting around the ole cracker barrel today, whittling and swapping yarns, and we got to talking about how the migration from...
It doesn't look as though today's Microsoft announcement of a new interoperability approach will affect the company's Unified Communications products...