Post Archive



April 2014

Cisco Dances With Jive

Zeus Kerravala | May 01, 2014 |
Instead of chasing a market filled with big-name software companies, Cisco decides to partner with Jive and focus on what the company does best.

The Broadband Availability Gap: Think Differently

Matt Brunk | May 01, 2014 |
An FCC report proposes satellite-based broadband as a solution to help close the broadband availability gap and spur profitability.

Mobile Application Matters

Eric Krapf | May 01, 2014 |
As communications experts work more collaboratively with their enterprises' application developers, Mobility will have to be a major area of focus.

Wireless SLAs Are About Marketing, Not Service

Martha Buyer | May 01, 2014 |
While SLAs make sense in the landline and operational worlds, what purpose do they serve in the more unreliable wireless services world?

Strategy or Tactics? What Drives Your Procurement Decisions?

Dave Stein- Principal- Stein Technology Consulting Group | April 30, 2014 |
What’s more important to an organization? Going for the "correct" long-term strategic solution or satisfying today's business needs quickly?

License-Free Spectrum Goes Cellular

Bob Emmerson | April 30, 2014 |
Emerging unlicensed wireless technology is custom-built for efficiently supporting the light bandwidth demands of M2M and IoT applications.

What's Standards-Based Video Conferencing Anyway?

Tsahi Levent -Levi | April 30, 2014 |
How much of a system needs to be based on standards to be considered “standards based?” Launches SOS Service for Mobile Applications

Zeus Kerravala | April 29, 2014 |
Salesforce is launching SOS Service to enable businesses to provide customer support similar to Amazon's Mayday button.

Out with the Old, In with the ???

Fred Knight | April 29, 2014 |
At UC Summit, the channel is still grappling with business models for cloud-based Unified Communications.

The Blurring Line Between CRM and Contact Center Software

Sheila McGee-Smith | April 29, 2014 |
Recent developments from Salesforce help illustrate the growing overlap of CRM and contact center software, expected to continue in coming years.

A UC in the Cloud Update

Irwin Lazar | April 28, 2014 |
UC in the cloud, or UC-as-a-Service (UCaaS) is gaining momentum, but obstacles to large-scale adoption remain.

Cisco vs Microsoft: Strategic Communications and Collaboration Decisions

Brent Kelly | April 28, 2014 |
Deciding between the two vendors for strategic communications and collaboration is not easy. Here are some actionable recommendations.

Net Neutrality Moves On In Europe

Gary Audin | April 25, 2014 |
It's worth examining how Net Neutrality issues are handled in Europe as opposed to the U.S., to gain some perspective.

Choosing a WebRTC API

Eric Krapf | April 25, 2014 |
Tsahi Levent-Levi's latest report offers a guide through the options for building a WebRTC-based service.

Want Fiber? Ask Your Local Utility Company

Matt Brunk | April 24, 2014 |
Some local utility companies could offer financially attractive options for gaining access to fiber connectivity.

Netflix, Aereo, and the Future of the Internet

Tom Nolle | April 24, 2014 |
Everyone in the ecosystem must be able to earn a fair profit from their contribution--otherwise the food chain is broken...and so is the Internet.

The PBX Really is on the Way Out

Eric Krapf | April 24, 2014 |
Our Enterprise Connect post-show survey reveals that attendees just aren't that into PBXs. See what ranked higher.

Emergency Communications a Year After Boston Bombing

Art Yonemoto | April 23, 2014 |
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

Living with Lync: Relationship Advice

Kevin Kieller | April 23, 2014 |
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

What Would Ayn Rand Say About Customer Engagement?

Neal Shact | April 23, 2014 |
Contact centers face the same challenge as the characters in "Atlas Shrugged": build off existing systems, or take advantage of the latest state-of-the-art possibilities.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.