Post Archive



July 2013

Living with Lync Part 5: How UC Makes a Difference

Kevin Kieller | July 31, 2013 |
The measure of ultimate success is that the deployment improves the communication and collaboration efficiency within your organization.

Three Troubling Trends in Wireless Contracting

Justin Castillo | July 31, 2013 |
Enterprises that expect to obtain competitive deals simply by virtue of being large companies will be disappointed. But savvy and aggressive customers can reap rewards.

Sennheiser Expands UC Portfolio with PRESENCE

Sheila McGee-Smith | July 31, 2013 |
The company brings its high-quality wireless headsets to the contact center and UC market.

Android Crushing Apple, But Not In The Enterprise

Michael Finneran | July 30, 2013 |
This development is a reflection of how the smart device market is evolving; since we're looking at "worldwide" market shares, the impact will be far more tempered in the US.

SDN: More Than A Game Changer

Bob Emmerson | July 30, 2013 |
Ideally, networking will get closer to the computing environment and ideally it would become an integral part of the corporate ICT infrastructure.

Is Mozilla Taking a Stab at the Service Realm?

Amir Zmora | July 30, 2013 |
Given its push for WebRTC, it looks like a natural step for Mozilla to make a move to this direction; Google has been there for some time already.

Cloud: The Answer to a Good Night’s Sleep for the IT Manager?

Jamie Libow | July 29, 2013 |
Cloud benefits aren't white and fluffy, but rather they are hard, significant ones.

Cloud-based UC's Double Lag

Brian Riggs | July 28, 2013 |
A look at three vendors' approach to the market reveals why cloud communications services still trail their on-premises counterparts.

NextPlane Teams with Siemens Enterprise

Matt Brunk | July 28, 2013 |
The partnership gives Siemens and its customers enhanced federation services that aim to overcome roadblocks.

Gotchas with Cloud UC

Gary Audin | July 28, 2013 |
Know what to look for when investigating and then contracting for cloud services.

Empowering Help Desks

Eric Krapf | July 25, 2013 |
Unimax gives simple telecom tasks to Tier 1 agents, freeing up technical staff for higher-value work.

What's What in Wearable Tech

Michael Finneran | July 25, 2013 |
From basic Bluetooth headsets to Google Glass and prosthetics for the vision-impaired, this is a hot area of technology

What's the Role of SDN and UC?

Irwin Lazar | July 24, 2013 |
Software-Defined Networks promise a more modern approach to allocating network resources for real-time traffic

VOSS Waters Down the Complexity of UCaaS Onboarding

Zeus Kerravala | July 24, 2013 |
Competitive advantage won't come from service features but rather from the quality of customer service, which starts with provisioning and migrating users.

Andrew Miller Out as Polycom CEO

Eric Krapf | July 24, 2013 |
"Irregularities" in expense submissions led to Miller's resignation, company says; board member Kevin Parker takes over as Interim CEO.

500 Mbps Verizon

Gary Audin | July 23, 2013 |
The faster we go, the harder it is to keep up.

Blue Jeans Network Adds Real Time Video Sharing

Matt Brunk | July 22, 2013 |
Availability and access to video is improving, but are these video-enhanced efforts improving organizational effectiveness and delivery?

Cisco Or Microsoft? Who Wins the Line-of-Business War?

Zeus Kerravala | July 22, 2013 |
Developer-led or services-led? Microsoft should get an early advantage, but the services strategy by Cisco should create longer, more sustainable value,

WebRTC Comes to Mobile

Phil Edholm | July 21, 2013 |
With this technology delivery, the real impact of WebRTC can begin to be felt.

Festooned in Technology

Tom Nolle | July 21, 2013 |
We are increasingly missing the value of the personal technology ecosystem, and the gadgets that create it.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.