Lazar_REDPIXEL_AdobeStock_230283191.jpeg Image: REDPIXEL - stock.adobe.com User Adoption & Training User Adoption and Training Is Key for AI Growth Blair PleasantApril 29, 2024Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.
AIQueen_774.png Enterprise Connect What Gen AI Insights I’ll Be Looking for at Enterprise Connect 2024 Eric KrapfMarch 22, 2024From the keynote stage to the show floor to the conference sessions, we’ll hear about the progress that vendors and enterprises are making towards...
ai-center-of-everything.jpg AI & Automation No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants Matt VartabedianMarch 22, 2024Zoom launches Zoom Compliance Manager, powered by Theta Lake; LeapXpert and Kustomer launch Gen AI-powered assistants, AVOXI debuts its Cloud Service...
Dumas_voice.jpg UCaaS Reinventing Service Provider Voice Dave MichelsMarch 21, 2024Service providers can still be disruptors in voice, but doing so likely means taking their own advice and moving to the cloud.
customer-service-cloud.jpg Contact Center & Customer Experience There’s a Revolution Coming for the Modern CX Stack Nicolas De KouchkovskyMarch 21, 2024A new modern customer experience (CX) stack is emerging to allow organizations to better utilize data and provide improved customer experiences...
woman-showing-man-a-tablet.jpg Consultant Perspectives Even in Communications Tech, Experience Is the Best Teacher Melissa SwartzMarch 21, 2024Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.
ai-center-of-everything.jpg Contact Center & Customer Experience Leading the AI Evolution - How Contact Center Specialists Can Shape the Future of Customer Experience Bill MagnusonMarch 21, 2024Here are the skills and experiences that contact center professionals can bring to any enterprise that’s looking at using AI in customer experience.
nodes-and-connections-data.jpg AI & Automation Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2 Matt VartabedianMarch 20, 2024As we think about AI potentially replacing a lot of the visible busy work, or this “work of work,” we really need to think about productivity in a...
global-data-connectivity.jpg Contact Center & Customer Experience The Fusion of CX and EX Requires Unified Data Mila D'AntonioMarch 20, 2024Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers.
sn-logo-color.png AI & Automation No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities Matt VartabedianMarch 20, 2024Generative AI is now part of ServiceNow’s Virtual Agent Designer and its Dynamic Translation Product
Collaboration_PuzzlePieces_774.png AI & Automation Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1 Matt VartabedianMarch 19, 2024Slack AI is accessible in your "flow of work" and it provides a guided experience which helps users save time on the "work of work."
see-data-moving-through-the-cloud.jpg Cloud Communications Managing the Migration from On-Prem to the Cloud Diane MyersMarch 19, 2024While transitioning to cloud calling and maintain older, legacy PBXs and a UCaaS environment, businesses have a few management options to consider.
enterprise-connect-1280x720.jpg Contact Center & Customer Experience Celebrating Innovative #CX #EC24 Dave MichelsMarch 18, 2024As the industry shifts from a tech focus to an outcome-based focus, it’s a pivotal time in how enterprises approach customer service. This year’s...
woman-taking-a-video-call.jpg Video Collaboration & A/V There’s More to a Video Call Then Meets the Eye Beth SchultzMarch 18, 2024Gathering and analyzing collaboration data helps companies guide employees on best behaviors, and more.
CCaaS_AdobeStock_238343122_8321.jpeg Contact Center & Customer Experience Five9 Hire Signals Emerging Strategies for Reaching CX Customers Sheila McGee-SmithMarch 18, 2024The company’s new evangelist position highlights the need for CCaaS vendors to create and communicate a unique CX value proposition.
Yanawut Suntornkij__AdobeStock_206658266.jpeg Team Collaboration Tools & Workspaces No Jitter Roll: SIPPO Expands Teams Phone Service; GoTo Expands CCaaS Hannah WarfelMarch 15, 2024Also, Talkdesk adds Autopilot for Healthcare and DataGrail launches an AI Governance solution to help uncover Shadow AI.