Post Archive



March 2013

Morphing SIP Trunking Into Federation

Russell Bennett | March 31, 2013 |
Two key players are deploying routing technology and a directory service that will allow SIP Trunk service providers to offer their customers inter-enterprise end-to-end RTP audio and video.

Impacts of NG911

Gary Audin | March 31, 2013 |
States, the FCC, and enterprises will all have a role to play as 911 is modernized.

Federation as a Service

Gary Audin | March 29, 2013 |
Where the federation service is in place, it eliminates the need for the PSTN to support interconnectivity among providers.

How Gigabyte Networks Affect Video Conferencing

Tsahi Levent -Levi | March 28, 2013 |
Better codecs and bigger pipes will mean higher-quality video, and higher bandwidth could allow for mesh connectivity, making MCUs less important.

PBX and Cloud (or Is It Cloud and PBX?)

Matt Brunk | March 27, 2013 |
Cloud services and premise PBXs are a potential good fit and offer businesses leverage.

NG911: On the Horizon

Gary Audin | March 27, 2013 |
NG911 can lead to faster response times and an increase in lives saved and injuries reduced.

New Era at Enterprise Connect 2013

Marty Parker | March 26, 2013 |
Enterprise Connect Orlando 2013 was an inflection point in the industry and from now on you will find that the world is changing faster than ever.

Tablets Could Be the Key to Bringing UC&C To Mobile Devices

Michael Finneran | March 26, 2013 |
People love tablets, and for "semi-mobile" (most tablet use is while seated), the larger screen offers a more functional platform for UC&C.

Key Takeaways from Enterprise Connect 2013

Zeus Kerravala | March 26, 2013 |
Conferencing, Lync, innovation and management were among the themes that loomed largest

Network Redundancy or Resilience?

Terry Slattery | March 25, 2013 |
Designing a resilient network is more than just adding redundancy. You must understand business needs, then incorporate the level of redundancy required to create a resilient network.

Oracle Strategy Coming into Focus with Tekelec Deal

Eric Krapf | March 25, 2013 |
Acquisition of carrier-focused vendor gives Oracle network signaling, policy control and subscriber data management. What does it mean for the enterprise?

What! Another Networking Revolution?

Tom Nolle | March 24, 2013 |
The goal of NFV is to take features that are normally built into custom devices, turn them into "virtual functions" and host them in the cloud.

How Telecom Vendors Can Stay Relevant in a Changing Comms World

Melanie Turek | March 24, 2013 |
The biggest challenge for IT and their vendors is how to become increasingly agile, with the ability to roll out new software and hardware and even change tack completely on a dime.

EC13: Focus on the Use Cases and Business Benefits

Blair Pleasant | March 24, 2013 |
With very few exceptions, the focus of the conversations I had was about use cases and helping customers understand the business value of UC.

Social and Analytics, inContact and SoCoCare

Sheila McGee-Smith | March 24, 2013 |
SoCoCare hits all of the hot topics in the contact center space today: cloud, social (and by extension mobile) and analytics.

If Communications are Going to Improve Processes, Inject them in the Processes!

Melanie Turek | March 21, 2013 |
Enterprises just need to look at what's already out there, and identify those places where adding voice, conferencing, video or social can improve the process.

Enterprise Connect Day 3: Think Mobile, Not Portable

Zeus Kerravala | March 21, 2013 |
I believe we're on the verge of true mobility becoming a reality, but for this to happen, we all must think mobile first.

Microsoft Lync Takes Center Stage

Eric Krapf | March 20, 2013 |
In many ways, Derek Burney's keynote represented the fulfillment of the vision that Microsoft keynotes have been offering at EC and VoiceCon for the past several years.

The Real-time Web: "Losing Gracefully"

Eric Krapf | March 20, 2013 |
Enterprise managers may try to control WebRTC-based communications. But they'll fail, says one EC panelist

The Impact of Software on Unified Communications

Zeus Kerravala | March 20, 2013 |
The era of software based UC is here and we should expect to see more innovation faster than we ever have before.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.