Post Archive

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February 2013

Lync Room System: Microsoft Ventures Beyond Desktop Video

Brian Riggs | March 03, 2013 |
Comparing the first four partner releases.

Do You Have the Communications Glue For SMBs?

Matt Brunk | March 03, 2013 |
Businesses demand more than "just as good" or "almost as good" quality.

UC System Test Tools

Terry Slattery | February 28, 2013 |
A combination of different tools, each performing a specific type of monitoring and analysis, is needed to properly cover the different types of problems that can occur.

Will Power Be the Next Big Issue in Communications and Network Reliability?

Justin G. Castillo and Jeffrey L. Sheldon | February 28, 2013 |
Are public networks as reliable as they should be--and whose responsibility is it to improve the situation?

Those Hidden Cloud Costs

Gary Audin | February 28, 2013 |
Rogue implementations represent a major portion of the problem.

Living with Lync Part 2: Common Pitfalls

Kevin Kieller | February 27, 2013 |
Three items that can cause "irreconcilable differences" between your organization and Lync.

Genesys Acquires Angel, Adding to Cloud, Analytics and Mid-Market Expertise

Sheila McGee-Smith | February 27, 2013 |
A year ago, CEO Paul Segre told analysts that while Genesys was good at M&A, new owner Permira was great at M&A.

Advice to Yahoo's Mayer: Use UC to Bring Parity to Remote and In-office Working

Zeus Kerravala | February 27, 2013 |
Give home workers the right tools, and you'll have a more productive workforce than ones you force to commute up and down 101 on a daily basis.

Eastern Management Group Survey Finds PBX Upgrade Plans Holding Up

John Malone | February 27, 2013 |
Very small declines in US and Canada, while Europe is actually bullish.

Ratings without Requirements

Kevin Kieller | February 26, 2013 |
In evaluating Cisco versus Microsoft, you do need ratings, but you must take the time to define and prioritize your requirements.

Power of the People

Dave Michels | February 26, 2013 |
The media isn't as powerful as it once was. Its power is diluted and now lies in the hands of brands, consumers, and even governments.

Is It a Two-Horse Race?

Jim Burton | February 26, 2013 |
Are Cisco and Microsoft pulling away from the rest of the communications field?

Quality Matters

Eric Krapf | February 26, 2013 |
If mobile carriers could find a way to charge for better quality, they could make money doing it. And if the quality really were better, enterprises might be willing to pay.

Five Steps to Prepare Your Network for Hosted Voice

Steve Lingo | February 25, 2013 |
As your business prepares to make the transition, there are a few network elements you'll want to make sure are ready first.

Samsung on the Red Carpet

Michael Finneran | February 25, 2013 |
Can a big Oscar-night ad buy translate into enterprise device adoption?

The Rise of the Machines

Philip Clarke | February 24, 2013 |
It behooves the modern IT professional to speak with peers, research options, identify processes for automation, and develop a plan for M2M.

Blue Jeans Network: The Federator

Matt Brunk | February 24, 2013 |
Interoperability and growing traffic levels should help make believers out of more people.

Yeah, This is the Way to Run a Tech Company in 2013!

Melanie Turek | February 24, 2013 |
The woman tasked with turning around Yahoo has decided that flexible working arrangements slow decision making, reduce efficiency and lower quality. Really?

Contact Center Update from the Lync Conference

Sheila McGee-Smith | February 22, 2013 |
Customer call for increased integrated contact center functionality within Lync may lead Microsoft to become more aggressive in this area.

A Partial Win for Net Neutrality

Gary Audin | February 22, 2013 |
AT&T removes some restrictions on FaceTime traffic.


Enterprise Connect Orlando 2018
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November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.