Post Archive



July 2012

UC Decision Making: Requirements or Politics?

Marty Parker | July 31, 2012 |
Sorting through all the claims and making a good decision requires understanding what the product and system integrator can and will do.

Altitude Software Opening Doors with Social

Sheila McGee-Smith | July 30, 2012 |
Few customers are ready to pull the trigger and deploy. but the social media capabilities have been a "foot in the door".

Get Close To Your Customers

Matt Brunk | July 30, 2012 |
Is your organization set up to communicate effectively without barriers between ranks and absent of any punishment to the messenger?

The Complexities of Web Performance

Greg Wolf | July 30, 2012 |
Overlooking these key steps or assuming they have been optimized can risk the success of your company's website.

Want a Five-Nines Network?

Terry Slattery | July 29, 2012 |
How can you get close to this? Most networks blow that figure in the first month. Here are some tips to build the foundation.

Who's Buying What in Smartphones

Michael Finneran | July 26, 2012 |
Android and Apple stay strong, but the big surprise is Microsoft.

Could Mozilla be a Cloud Handset Powerhouse?

Tom Nolle | July 26, 2012 |
The newest Firefox OS could be a game-changer in the handset space, and even have an influence on the cloud as a whole.

Google Gives a Boost to Social Media During Crisis

Gary Audin | July 26, 2012 |
Social media will not solve all the problems. It can, however, help to react more quickly and help direct the right resources to mitigate the disaster.

Wireless Funds Can Be Used to Subsidized Broadband, Court Rules

Martha Buyer | July 25, 2012 |
The issue involved the Universal Service Fund, which aims to spread broadband deployment.

Days of Reckoning for the Cloud

Fred Knight | July 24, 2012 |
While there's no question that the Cloud will become a permanent part of the landscape, it's far from clear just how tightly enterprises will embrace it.

Microsoft Office 2013: Back in the Game

Phil Edholm | July 24, 2012 |
Microsoft is coming back in a big way. This announcement will give many organizations significant food for thought as they map their directions.

IVR: Interactive Voice Respect

Dave Michels | July 24, 2012 |
Increasing customer sophistication means that your self-service mechanisms will have to become increasingly sophisticated as well.

Microsoft's Hand Beginning to Show

Dave Michels | July 23, 2012 |
Microsoft's impact on the UC market has been huge, but largely from a curiosity point of view. That appears very likely to change.

Vidyo Launches Free Interconnectivity Service

Eric Krapf | July 23, 2012 |
The new VidyoWay will compete against the likes of Blue Jeans and Vidtel, but won't support one big-name video endpoint.

ShoreTel Growing Up, One Release at a Time

Sheila McGee-Smith | July 23, 2012 |
Several aspects of the release highlighted the growing sophistication of ShoreTel's solutions:

Power: It's Not Getting Better

Matt Brunk | July 23, 2012 |
The recent extreme weather and resulting power outages reinforce the need to have backup power--and to manage it effectively.

Conferencing Ripe for Growth in the SMB Space

Melanie Turek | July 20, 2012 |
More than half of current SMB users of videoconferencing plan on increasing their use of the tool in the coming year.

Mobile Plans and Rates: Keeping Up

Gary Audin | July 19, 2012 |
New services and plans are constantly being developed by mobile operators worldwide, and multinational enterprises need to continually monitor the landscape.

Brother OmniJoin Video/Web Conferencing

Phil Edholm | July 18, 2012 |
They were best known for typewriters and labels. Now they have a videoconferencing offer that could lead the way to a new model of Web-based communications

A BYOD Reality Check

Eric Krapf | July 18, 2012 |
Mobility is a part of life, but one that can and indeed must be managed by enterprise IT.

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.