This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
At last, we have the details on this Enterprise Connect 2024 award winner – and they reveal an AI offering with a unique empathy-detection strategy and creative pricing.
Capital One migrated its contact center to the cloud on Connect. The result was millions of dollars in cost savings – and that was before AI improved...
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the...
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and...