Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


November 2010

Lotus Foundations R.I.P.

Dave Michels | December 01, 2010 |
Too many issues conspired against Lotus Foundations.

Frost & Sullivan on the SMB Market for Premises-Based IP Communications

Melanie Turek | December 01, 2010 |
With the first signs of economic recovery, SMBs will start evaluating new communications infrastructure and applications to gain a competitive advantage.

Microsoft Lync Licensing: Anything But Straightforward

Robin Gareiss | December 01, 2010 |
Maybe it's just me, but if I have to read through a 24-page document to learn how to buy a product, something's wrong. And trust me, that document won't answer all your questions.

More Privacy Regulations: U.S. and Europe

Gary Audin | December 01, 2010 |
Data breaches, misuse of Facebook and other social networks sites are pushing both the U.S. and Europe into creating more privacy regulations.

Avaya ACE: Hey, Look What We Found!

Doug Carolus | November 30, 2010 |
When Avaya bought Nortel, they got a middleware platform that improves integration, especially in networks with multiple vendors' systems. So is the cost/benefit worth it for your enterprise?

Adding Depth to "As-a-Service"

Tom Nolle | November 29, 2010 |
I asked enterprises in my fall survey what they needed to do to build some substance into their data center modernization plans.

iPhone Phantom Data Usage Goes Global

Matt Brunk | November 29, 2010 |
Users with other carriers than AT&T are reporting similar issues with carriers in Canada, UK, Norway and Hong Kong.

Forensic Tools: Keeping up with the Bad Guys

Gary Audin | November 28, 2010 |
We know about forensic tools for our desktops and laptops. But what about mobile devices, cloud computing and the computers in vehicles?

Interconnect Fever

Matt Brunk | November 23, 2010 |
We've had customers start out asking for CPE but end up leasing a hosted solution. Then, we've had customers starting out demanding hosted but end up buying CPE.

Hosted Voice Communications Providers Don't Communicate

Gary Audin | November 22, 2010 |
Some providers who want to support enterprises and SMBs present poor images of their services.

Major Announcements Add To UC Momentum

Marty Parker | November 22, 2010 |
Clearly, UC momentum is growing, as these announcements show increases in both mass and the velocity of UC solutions.

SIP Trunking: What to Do Before Pulling All of Your TDM Local Voice

Deb Boehling- Ben Fox- Hank Levine- and David Lee | November 21, 2010 |
Before kissing TDM voice goodbye, make sure sellers keep their pricing and performance promises, and that you don't put your network or its economics at risk. Here's how.

Microsoft and Cisco Cross the Virtualization Chasm

Irwin Lazar | November 19, 2010 |
IT leaders should carefully evaluate these latest virtualization announcements while making sure they have the proper internal structure to coordinate.

Watta Week!

Dave Michels | November 19, 2010 |
Microsoft and Cisco were the biggest news, but there was lots more to give the industry a "busy signal" this week.

Sticking Up For the Carriers

Matt Brunk | November 19, 2010 |
They pay a steep price in right-of-way and spectrum leases.

BlackBerry: We Don't Need No Apps!

Michael Finneran | November 19, 2010 |
The current phase of app mania may be coming to an end, and the clutter will lead to another level of more generic mobile apps.

Microsoft Lync and the Contact Center

Sheila McGee-Smith | November 18, 2010 |
Microsoft highlights partners it hopes will help open doors in this market.

Lync: Does Your Kid Need New Socks?

Matt Brunk | November 18, 2010 |
Why do we need to buy this solution?

Update from the Cisco Collaboration Summit

Sheila McGee-Smith | November 17, 2010 |
More proof points that contact center has a higher profile at Cisco.

Cisco's Collaboration Summit Signals a Change in Mindset

Zeus Kerravala | November 17, 2010 |
A few years ago I don't think the mindset at Cisco would have allowed it to do something like embrace Android--but clearly, they have now.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.