Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


March 2010

2009 Enterprise Communications Market Results: Cisco Retains Leadership Status in a Down Market

Allan Sulkin | March 31, 2010 |
A combined Avaya-Nortel would leapfrog Cisco, so 2010 is a crucial year for the market leaders, as an improving economy opens opportunities

802.3at-2009 Power over Ethernet (PoE) Plus

Matt Brunk | March 31, 2010 |
If you use the LAN switch capable of supporting 802.3at then you could reduce the closet footprint in some cases.

VoiceCon Conclusions

Dave Michels | March 30, 2010 |
Now that the show is over, it's time for deep reflective thoughts about the industry, telecom, and unified communications.

No Jeans Found at VoiceCon, But Plenty of Video

Larry Lisser | March 30, 2010 |
Video offerings were everywhere, both on the floor and in the sessions' agenda.

Need Innovative Ideas? Call a Third Grader

Robin Gareiss | March 29, 2010 |
Business and IT executives who brush aside the impact of the younger generation will find themselves at a competitive disadvantage.

VoiceCon Orlando 2010: My Top Ten List

Blair Pleasant | March 28, 2010 |
It was clear we've weathered the worst of the storm and are returning to somewhat "normal" conditions. The vendors and exhibitors I spoke with raved about the floor traffic, while session rooms were packed.

Key Take-Aways from My VoiceCon Panels

Melanie Turek | March 28, 2010 |
Everyone also agreed that management and corporate culture will need to change in the face of social media. Expectations around proper behavior and information sharing cannot stay the same.

Siemens Owner Seeking Polycom Merger?

Eric Krapf | March 26, 2010 |
The Gores Group, which owns 51% of Siemens Enterprise Communications, reportedly has approached Polycom about a possible acquisition and merger.

Virtualization is the Key To OCS Success

Irwin Lazar | March 26, 2010 |
Its ability to deliver virtualized solutions allow it to offer a compelling argument to add telephony to existing OCS deployments

Standards and Interoperability and Open, Oh My!

Zeus Kerravala | March 26, 2010 |
What's a buyer to do? The way I see it the customer has four choices.

Siemens OpenScape Fusion

Sheila McGee-Smith | March 26, 2010 |
OpenScape Fusion offers packaged integrations that help simplify integration of real-time communications solutions with other business applications.

OCS is a Current--Not Future--Threat to PBX Developers

Brian Riggs | March 24, 2010 |
"We don't plan to buy another PBX," said one customer.

VoiceCon Keynote Liveblog: Microsoft

Eric Krapf | March 24, 2010 |
Gurdeep Singh Pall will be talking publicly for the first time about Wave 14, the next release of OCS.

VoiceCon Keynote Liveblog: IBM

Eric Krapf | March 24, 2010 |
Alistair Rennie, General Manager Collaboration Software, IBM Software takes the stage

VoiceCon Orlando: Day Three

Array | March 24, 2010 |
* Read Information Week coverage of the show * Watch VoiceCon TV live-streaming today's highlights: --Best of VoiceCon presentation: 9:00 AM EDT --IBM Keynote: 9:15 AM EDT --User Forum: 10:00 AM EDT --Microsoft Keynote: 11:15 AM EDT

Avaya's ACE: Tara Mahoney

Sheila McGee-Smith | March 23, 2010 |
In this video, Avaya's VP/GM for ACE and one-X devices, Tara Mahoney, describes bringing the ACE solution and the team from Nortel to Avaya.

Liveblogging VoiceCon Keynotes: Cisco

Eric Krapf | March 23, 2010 |
We hear from Tony Bates Enterprise, Commercial and Small Business Group at Cisco.

Liveblogging VoiceCon Keynotes: Siemens

Eric Krapf | March 23, 2010 |
Mark Straton takes the stage for a Siemens update, amid some special effects.

VoiceCon Orlando 2010: Day Two

Array | March 23, 2010 |
* VoiceCon Renamed Enterprise Connect: Full info here * Keynotes from Cisco, Avaya and Siemens

Liveblogging VoiceCon Keynotes: Avaya

Eric Krapf | March 23, 2010 |
Follow CEO Kevin Kennedy's speech here.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.