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VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures to assure you’re in control of your customers’ experience.
I've posted Allan Sulkin's annual Enterprise Communications market review in the right-hand column here, and as always, it's worth a read. Beyond the...
You rarely hear of academic education for VoIP and IP Telephony. Here is one source if you are in the Chicago area: the VoIP laboratory that is part...
At Lotusphere 2008 in Orlando this week, the two key topics were Unified Communications and Social Software, also called Social Media. Since I always...