Post Archive

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November 2008

New Feature: Hosted IP and Centrex

Eric Krapf | December 01, 2008 |
A lot of people are talking up Hosted IP Communications, formerly known as IP Centrex, as a cure for the capex blues. Byron Battles, a veteran consultant, takes a look at the business and technology issues in a new feature in the right-hand column.

Hosted IP: CENTREX in IP Clothing?

Byron W. Battles (contribution by Richard L. Hathaway) | December 01, 2008 |
For many reasons, hosted IP communications is getting a new look. But are the new services really any different from the same old Centrex?

Five Ways to Save Money with Unified Communications Now!

Irwin Lazar | November 30, 2008 |
Given present economic realities, most IT executives we talk with these days are far more interested in ways to achieve short term cost savings via unified communications then they are in the promise of UC to improve productivity, or even to apply UC to improve business processes for top line revenue improvement.

Open Letter to Santa 2008

Matt Brunk | November 30, 2008 |
Thanks Santa, for taking time again to read my letter. Just in case you call to ask me "what I want for Christmas," then just know that I want what everyone else wants.

Advice for Consultant Liaison Programs

Allan Sulkin | November 30, 2008 |
More than one system supplier received lower product evaluation ratings than the facts warranted, in more than one category. The survey results also demonstrate that the financial resources plowed into a consultant liaison program (CLP) do not always positively correlate with the end results.

Two Years from Now

Eric Krapf | November 26, 2008 |
If enough people whose opinions I really respect keep telling me that managed and/or hosted services will take off for UC, eventually I suppose I'll have to believe it.

ADTRAN Interoperability with Cisco

Matt Brunk | November 25, 2008 |
The other ADTRAN customers giving presentions also stated that they too had blended ADTRAN's gear in their Cisco powered networks and enjoyed cost benefits while experiencing ease of installation.

Who's #1? Take Your Pick!

Allan Sulkin | November 25, 2008 |
Can Nortel actually be the PBX and total CPE market leader based on line station shipments? Are they actually doing better than Cisco?

Integrated IM and ShoreTel

Brian Riggs | November 25, 2008 |
Is it the Microsoft enterprise IM software that will be integrated with your company's PBX to create that unified communications solution? Or will it be IBM's? It's like there's no other options out there. Of course, this just ain't the case.

Does a UC-to-UCC Transition Mean a Managed UC Transition?

Tom Nolle | November 24, 2008 |
The best approach overall might be to plan a transition to UC/UCC by starting with a hosted/managed approach on a limited scale, and as overall economic conditions improve, consider bringing elements of the solution in house.

Communications-enabled Business Needs Better Interfaces

Zeus Kerravala | November 21, 2008 |
NEC ran a series of demonstrations showing how, by using unified communications mixed with things like facial recognition systems, ID scanners and biometrics, the way users and systems work together can radically change many of the business processes we have.

UC: A Means, Not an End

Fred Knight | November 21, 2008 |
As expected, Unified Communications took center stage during last week's VoiceCon San Francisco conference. With few exceptions, sessions that had Unified Communications in the title were the highest attended within their respective time blocks, and the UC theme was dominant in the keynotes from vendors.

Blackberry's Storm: For Enterprise Users, It's the iPhone Beater

Michael Finneran | November 20, 2008 |
The Blackberry Storm's preliminary reviews have been inconclusive. However, let me be definitive: for the enterprise user, the Storm will be a major winner and should have enough pizzazz to take much of the iPhone pressure off IT departments.

Do Service Providers Know How To Carry Video Conferencing?

John Bartlett | November 20, 2008 |
The service provider community is pretty excited about Teleconferencing. But do they really know how to carry this traffic so high quality video is delivered?

Gaining Control Over Mobility

Eric Krapf | November 19, 2008 |
The heart of the discussion was an exchange on the need for IT to exert control over mobility, and the various obstacles and opportunities for making that happen.

Why ADTRAN?

Matt Brunk | November 19, 2008 |
I'll echo what I heard earlier. "Good things are happening at ADTRAN." And so they are.

Podcasts: Avaya, Siemens; Interactive Intelligence

Eric Krapf | November 18, 2008 |
Podcast interviews from VoiceCon San Francisco are posted: Avaya; Siemens; Interactive Intelligence;

How Carriers Try to Increase Your Spend in Tough Times

Hank Levine | November 18, 2008 |
In a difficult economic environment, the account team's job is to get more of your money, not less

Presidential Wiring

Matt Brunk | November 18, 2008 |
Aside from shaking hands with a U.S. President for the first time, the real thrill was observing the two Secret Service agents in action.

Branching out with OCS

Brian Riggs | November 16, 2008 |
When it comes to voice communications, Microsoft has long maintained a two-pronged approach: Office Communications Server on the one hand and Response Point on the other. Though the two products ostensibly serve a similar purpose - they give Microsoft a play in a business voice communications market previously closed to it - there's been this "Oh, OCS is OCS and RP is RP, and never the twain shall meet" air about them.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.