The workplace of today is significantly different from that of a decade ago. The Millennial generation has become an integral part of the workforce, and these workers are demanding mobile, flexible, and agile work environments. However, an increase in workforce productivity remains the top goal for most businesses.
In the mobile workplace, integrated unified communications is no longer a "nice to have" technology initiative but a business imperative. The original promise of truly integrated UC is only now being delivered with personal UC.
Personal UC shifts the value proposition away from technology and toward a business decision focused on making workers more productive. Employees will have the same communications and collaboration capabilities when sitting in the office, traveling on business, or even attending a personal engagement. Businesses can empower employees with mobile workstations while still maintaining secure enterprise communications.
Although the decision to shift to personal UC may be an easy one to make, choosing the right platform may not be so simple. The following criteria can help IT leaders make the right decision when choosing personal UC solution providers for their companies.
The era of personal UC is here. Personal UC is a key enabler of the new workplace and can be used to lower costs, improve productivity, shorten time to information, create new ways of working and streamline business processes.
Mark Roberts is CMO at ShoreTel.
