SHARE



ABOUT THE AUTHOR


Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
Read Full Bio >>
SHARE



Eric Krapf | March 24, 2014 |

 
   

CafeX Wins Best in Enterprise Connect

CafeX Wins Best in Enterprise Connect The judges single out an innovative customer care product from a new company.

The judges single out an innovative customer care product from a new company.

This year's Best in Enterprise Connect winner, CafeX's Fusion Live Assist product, exemplifies several of the emerging trends that marked the 2014 event--innovative approaches to customer service, incorporating mobile and video into the experience.

Just how Fusion Live Assist works, and what makes it so exciting, was described by Brent Kelly in this No Jitter post last month. Brent notes that the product is already in use by some (undisclosed) financial industry customers, and is OEM'ed by Cisco.

CafeX seems to be pursuing much the same ground that Barry O'Sullivan's hot new startup, Altocloud, is working on: Capturing contextual information from contact center users, and providing this information to agents in a way that lets the agent provide more useful service. The CafeX product uses an SDK that ties the CafeX capapbilities to the application being enabled on the end user device.

And just to round out the buzzworthy facets, CafeX Fusion Live Assist uses WebRTC.

This year's Best in Enterprise Connect Finals had a little bit of everything: mobility from Samsung and AirWatch; network management from VOSS; revolutionary audio conferencing from Dolby; innovative approaches to video from Acano. The Best in EC award program has proven to be an invaluable way for us to find and highlight the absolute cutting edge in enterprise communications products--and each year, our exhibitors are raising the bar on innovation. Congratulations to all our finalists, and to our winner, CafeX.

Follow Eric Krapf and No Jitter on Twitter and Google+!
@nojitter
@EricHKrapf
Eric Krapf on Google+





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.