SHARE



ABOUT THE AUTHOR


Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
Read Full Bio >>
SHARE



Eric Krapf | February 23, 2012 |

 
   

Best of Enterprise Connect Finalists Announced

Best of Enterprise Connect Finalists Announced A winner will be chosen from among these 6 entries, and the award presented at next month's event.

A winner will be chosen from among these 6 entries, and the award presented at next month's event.

This morning we're announcing the six finalists in the Best of Enterprise Connect 2012 competition. Here they are:

* Bucher +Suter: b+s Mobile Connect, smart-care customer service options that allow companies to provide rich "never wait in queue again" service options to end customers; smartphones, tablets and web applications become mobile, visual customer assistance portals.

* Fonolo: Fonolo Virtual Queuing, a cloud-based service that adds a new visual interface to the call center that lives on an enterprise website or mobile app, letting customers reach call center agents with one click--no navigating phone menus or waiting on hold.

* Integrated Research: Prognosis for Unified Communications, software that empowers enterprises to successfully design, implement, and operate complex multi-vendor Unified Communications systems to ensure new UC system success, improve user satisfaction, proactively avoid expensive outages, and optimize operations.

* Sococo: Sococo Team Space for iPad, which extends Sococo’s immersive business communications experience so that coworkers can stay--and feel--connected throughout the day, no matter where they’re located.

* Vidyo: Vidyo Router VA Edition, a virtual appliance that delivers scalable multipoint video conferencing in virtual computing environments to align with cloud computing and server virtualization initiatives. The solution virtualizes real-time media to deliver flexible, large-scale deployments.

* VOSS: VOSS Solutions and ISI Telemanagement Solutions UC-Business Analytics--UC fulfilment and telecom expense management system delivering an integrated UC business analytics solution for enterprises to achieve greater efficiencies and lower costs with UC applications and mobile devices.

Just a few quick comments: The judges (listed below) clearly were impressed by innovative customer service/contact center solutions. I think one of the mega-trends we'll see in communications over the next few years is the transition to true multimedia contact centers that integrate brick-and-mortar facilities with online stores, and that tie all the various media together. Right now, that's still a nascent capability and contact centers aren't well organized to take advantage of it. But that's evolving, as our contest shows.

Also, Vidyo is becoming a fixture on our Finalist list; they're an innovative company and video has arrived as a consideration for all communications networks. It may not be on every desktop, but it simply can't be ignored by anyone who's charged with designing and building the enterprise networks of the future.

Finally, we got some network management in the mix, which is great, because network management is so important and yet so often overlooked.

Our judges this year were:

* Doug Carolus, Senior Associate, Pace Harmon
* Zeus Kerravala, Founder and Principal Analyst, ZK Research
* Marty Parker, Prinicipal, UniComm Consulting
* Sorell Slaymaker, President, Unified IT Systems
* David Stein, President, Stein Technoloy Group

They'll be meeting with each of the Finalists over the next week to hear about their products in greater detail, to help the judges pick a winner for this year's Best in Enterprise Connect. The award will be presented at Enterprise Connect Orlando on March 28.





COMMENTS



May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.