Beth Schultz | April 27, 2015 |
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

CONTINUE READING...
Eric Krapf | April 23, 2015 |
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

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Michael Finneran | April 22, 2015 |
Google's Mobile-Friendly strategy and Samsung's Galaxy S6 Edge marketing highlight the difference.

CONTINUE READING...
Robin Gareiss | April 21, 2015 |
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

CONTINUE READING...
Brian Riggs | April 14, 2015 |
Skype for Business Online promises to be a game changer -- not only for Microsoft, but also its partners, customers, and competitors.

CONTINUE READING...
Posts

RingCentral Contact Center… Powered by inContact

Sheila McGee-Smith | April 27, 2015
RingCentral taps inContact as contact center partner, enables seamless on-net calling from one cloud to the other.

Highfive In-Room Video Use Growing Like Gangbusters

Beth Schultz | April 27, 2015
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

 

Customizing Solutions with Web Services

Andrew Prokop | April 27, 2015
Web services like those offered by Avaya Aura System Manager allow solution customization while adding value to an enterprise's investment.

Is Your Contact Center Ready for the IoT?

John Cray | April 27, 2015
While the Internet of Things is largely about decreasing human involvement, the opposite will be true in the contact center.

 

WebRTC, Collaborative Ease Make for UC 'Coolness'

Beth Schultz | April 24, 2015
Gartner focuses on enhancing the collaboration experience with customers and employees in picking its cool UC vendors for 2015.

Security in the Open Office

Gary Audin | April 24, 2015
Open office security can be improved with employee training and the creation of good business procedures -- but you must understand the risks first.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...