Cisco's Challenge in Competing with Microsoft Lync
Zeus Kerravala | May 19, 2013 |
Appealing to the Microsoft audience with "we're better" or "we're cheaper" doesn't work, as that buyer doesn't care. Ironically, it's why Cisco wins in networking.

CONTINUE READING...
House Calls Trump Telemedicine
Chris Stegh | May 19, 2013 |
Video technology can't yet replace an in-person visit, but vendors are working to make this a reality in at least some situations.

CONTINUE READING...
WebRTC: The Peers are Coming
Phil Edholm | May 19, 2013 |
There's reason to believe that there will be 1 Billion WebRTC-enabled devices (think peers) by the end of the year.

CONTINUE READING...
Watson, I Want To See You Now
Matt Brunk | May 18, 2013 |
The empowering video conversation is what I want immediately, unscheduled and without advance notice.

CONTINUE READING...
Posts

House Calls Trump Telemedicine

Chris Stegh | May 19, 2013
Video technology can't yet replace an in-person visit, but vendors are working to make this a reality in at least some situations.

Cisco's Challenge in Competing with Microsoft Lync

Zeus Kerravala | May 19, 2013
Appealing to the Microsoft audience with "we're better" or "we're cheaper" doesn't work, as that buyer doesn't care. Ironically, it's why Cisco wins in networking.

 

WebRTC: The Peers are Coming

Phil Edholm | May 19, 2013
There's reason to believe that there will be 1 Billion WebRTC-enabled devices (think peers) by the end of the year.

Watson, I Want To See You Now

Matt Brunk | May 18, 2013
The empowering video conversation is what I want immediately, unscheduled and without advance notice.

 

Do You Need a Multi-Carrier Mobile Communications Hub?

Sorell Slaymaker | May 16, 2013
Across the globe, users need some combination of coverage, speed, and unlimited/low cost bandwidth. Some need all three, and that's where this new type of device could come in.

Interactive Intelligence's Interactions 2013: Customer Stories

Sheila McGee-Smith | May 15, 2013
Interactive's emphasis was not "this is the stuff we have" but "this is what you can do for your customers with our stuff."

 

The ShoreTel Dock: On The Desk But Off The Mark

Is WebRTC Just One Part of the Browser of the Future?

Sonus SBC Announcement Hints at Future Architectures

Aastra Finds Third Path to Public Cloud

Living with Lync: Lessons Learned

Huawei Not Bailing on U.S. Enterprise

 
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Slideshows
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.
Telepresence Robots: Invading an Office Near You

Telepresence Robots: Invading an Office Near You

Brian Riggs | December 27, 2012
A look at the state of the art in mobile, remote controlled telepresence units.

Top Contact Center Stories of 2012

Top Contact Center Stories of 2012

Sheila McGee-Smith | December 26, 2012
Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.
Top Stories of 2012

Top Stories of 2012

Eric Krapf | December 17, 2012
How Microsoft, Avaya, Cisco--and Apple, RIM, and others--shaped the year's events.
How to Keep Video From Blowing Up Your Network: Part 2

How to Keep Video From Blowing Up Your Network: Part 2

May 16, 2012
The second half of this slideshow from Enterprise Connect focuses on factors including quality of service (QOS) and call admission control (CAC)


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Webinars Enterprise Connect Tour Virtual Events
Are Video Room Systems Going the Way of the Dinosaur?
May 22, 2013
The video market has been swept by a software revolution. Software-based solutions have transformed the video conferencing infrastructure market, while desktop and mobile apps have all but eliminated...
Responding to the Surging Threat of Telephony Denial of Service (TDoS) Attacks in Contact Centers - U.S. DHS Issues new TDoS Warning
May 8, 2013
Security threats to enterprise Voice/UC resources are increasing, as illustrated by SecureLogix in the latest edition of its "State of Security Report on Voice/UC" released at Enterprise Connect last ...
Where is Siri for the Enterprise?
April 24, 2013
If you have an iPhone or Android for your personal use, you are more than familiar with personal assistant applications like Apple's Siri or Google Now for Android. Many enterprise users would like to...
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