Eric Krapf | March 03, 2015 |
For all the predictions about cloud UC growth, I don't see any indication that anything fundamental is changing.

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Brian Riggs | March 02, 2015 |
Super big video conferencing systems may only serve a niche in the enterprise, but that hasn't stopped ongoing development from Cisco, Polycom, and Huawei.

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Sheila McGee-Smith | February 26, 2015 |
Based on results from its 2015 contact center benchmark, Dimension Data says the tipping point for voice is near.

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Kevin Kieller | February 23, 2015 |
Licensing often comes with more fiction than facts. Don't be led astray.

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Hyoun Park | February 23, 2015 |
It's time for UC vendors to reinvent the way we work -- and recreate the world of enterprise applications in the process.

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Sponsored by Thinking Phones | March 02, 2015
Recent studies indicate that an average 600-employee company can expect a 182% ROI in cloud technology over three years. The payback period? Two months.

CONTINUE READING...
Posts

HP, Aruba Changing Up Enterprise Mobility

Beth Schultz | March 03, 2015
The merged entity stands to gain not only in enterprise wireless networking but unified communications as well.

Getting Real About the Cloud

Eric Krapf | March 03, 2015
For all the predictions about cloud UC growth, I don't see any indication that anything fundamental is changing.

 

An Enterprise WebRTC Survival Guide

Irwin Lazar | March 03, 2015
During this year’s WebRTC Conference-in-a-Conference at Enterprise Connect 2015, we’ll answer pressing questions about the state of WebRTC today.

The Case for Periodic Infrastructure Reviews

Terry Slattery | March 03, 2015
Organizations continue to discover that their infrastructure contains vulnerabilities that can take it down for hours or days. When was your network last reviewed? Why wait for a failure?

 

Mitel Buys Mavenir: the 'Why' to Be Determined

Michael Finneran | March 02, 2015
With zero customer overlap and no apparent synergy, this one has many industry watchers scratching their heads.

Digium Launches Respoke Platform for Developers

Michelle Burbick | March 02, 2015
Respoke helps developers more easily add secure communications to Web and mobile applications.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...
February 25, 2015
Business today is global. Your customers are everywhere which makes providing a consistent customer experience that builds your brand all the more challenging. Many companies have found that the cloud...
February 11, 2015
From instant messaging to desktop conferencing, Microsoft Lync streamlines communications and provides an easy-to-use interface. But extending the Lync experience to the meeting room has proved challe...