Kevin Kieller | November 20, 2014 |
Lync federation can transform your business relationships -- as long as you set it up properly.

CONTINUE READING...
Michelle Burbick | November 19, 2014 |
In this exclusive interview with No Jitter, Cisco's collaboration chief shares his thoughts on Project Squared and other ways in which the company will continue innovating in enterprise collaboration.

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Eric Krapf | November 18, 2014 |
The company hopes ease of use and broad integration with the elements of collaboration will drive consumer/BYOD-style adoption by users.

CONTINUE READING...
Eric Krapf | November 19, 2014 |
Debate the merits of WebRTC all you want, but understand that enterprise communications is evolving and this technology and other software tools are playing a role.

CONTINUE READING...
Hyoun Park | November 18, 2014 |
The acronym BYOD is all the rage, but organizations can better support enterprise mobility when they understand a variety of strategies for managing personal devices in the workplace.

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Andrew Prokop | November 17, 2014 |
To the WebRTC purists out there, your world won't end if you let an old, boring telephone be the recipient of a WebRTC call.

CONTINUE READING...
Posts

Speedshare Turns Web Into a Shared Experience

Beth Schultz | November 20, 2014
This new tool from OSIX lets two or more people view and interact on a Web site or with an application simultaneously.

Digital Assistants Lend Human Feel to the IoT

Henry Dewing | November 20, 2014
With helpers like Siri, Cortana and Google Now, navigating the Internet of Things gets a little less daunting.

 

Technically Lync: Setting Up Federation

Kevin Kieller | November 20, 2014
Lync federation can transform your business relationships -- as long as you set it up properly.

Squaring Things Up with Cisco's Rowan Trollope

Michelle Burbick | November 19, 2014
In this exclusive interview with No Jitter, Cisco's collaboration chief shares his thoughts on Project Squared and other ways in which the company will continue innovating in enterprise collaboration.

 

'Big News,' Big Questions in Collaboration

Michael Finneran | November 19, 2014
Enterprises looking to create better collaborative work experiences have a growing slate of platforms to pick among, including from Cisco, IBM and, apparently, Facebook.

Are WebRTC & Other Software Tools Your Destiny?

Eric Krapf | November 19, 2014
Debate the merits of WebRTC all you want, but understand that enterprise communications is evolving and this technology and other software tools are playing a role.

 
 
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Slideshows
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.

Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.


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With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
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As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
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