Save the Date - Enterprise Connect 2015
Video and News from Enterprise Connect
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Daily Enterprise Connect Coverage from NoJitter

Living with Lync: Lync is a Platform!

Kevin Kieller | April 10, 2014 |
Once you understand that Lync truly is a communication platform, a whole new world of communication-enabled business applications can be discovered.

Which System is the Best?

Melissa Swartz | April 09, 2014 |
Of course, the answer is: It depends. Here are a few of the factors you should weigh in making the judgment.

Interview: Unify CEO Dean Douglas

Eric Krapf | April 07, 2014 |
At Enterprise Connect, the recently-appointed Unify leader talked Ansible, channel, and vertical markets.

Enghouse Interactive: Turning Acquisitions into a Suite

Sheila McGee-Smith | April 02, 2014 |
Enghouse Interactive has been working to turn its many acquisitions into a fully integrated--and promising--contact center portfolio.

Enterprise Connect RFP: Cloud and CPE Side by Side

Dave Stein- Principal- Stein Technology Consulting Group | April 02, 2014 |
This year saw evolution in vendor offerings, as we sought to compare CPE and the cloud directly.

Evolution at Enterprise Connect 2014

Marty Parker | April 01, 2014 |
Technology has a way of shifting and shaping to match what people and organizations need. This sure was visible in the evolutions we saw at Enterprise Connect 2014.

Continuing Context Conversations at Enterprise Connect 2014

Guy Clinch | April 01, 2014 |
At Enterprise Connect Orlando 2014, there were several notable conversations in which "context" came into play.

Customer Engagement: Do Take it Personally

Neal Shact | March 31, 2014 |
The best way to create customer engagement is to have a personal experience with your customer and make sure that they know you care about them.

Looking Back on Enterprise Connect 2014

Irwin Lazar | March 31, 2014 |
Another Enterprise Connect is in the books. This year’s event was marked by large crowds, and a subtle shift in focus.

Is Mobile UC Already Dead?

Eric Krapf | March 28, 2014 |
The need for a single number used to be pitched as a main driver for adopting mobile UC. Enterprise Connect speakers called that need into question.

WebRTC is for Losers

Dave Michels | March 27, 2014 |
WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free.

The Legal Side of BYOD

Michael Finneran | March 25, 2014 |
Enterprise Connect Orlando 2014 examined what a BYOD policy should include, and what the pitfalls are in rolling it out.

Cisco-Microsoft: The State of the Voice Market Share Battle

Eric Krapf | March 25, 2014 |
Enterprise Connect's session on market share numbers shows an almost completely stable market--with one notable (small) exception.

The Path to UC Management Remains Two Steps Forward, One Step Back

Zeus Kerravala | March 24, 2014 |
There have been great advancements in UC management; it's just that we keep adding stuff to UC to further increase the management challenge.

CafeX Wins Best in Enterprise Connect

Eric Krapf | March 24, 2014 |
The judges single out an innovative customer care product from a new company.


Enterprise Connect Tour - Register Now

April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

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