Contact Center/Customer Experience

Salesforce LiveMessage: From Notifications to Conversations

Sheila McGee-Smith | December 13, 2016 |
Conversational text messaging allows for a truly interactive exchange between customer and agent.

AI Systems: The Brains Behind the Bots

Robert Lee Harris | December 08, 2016 |
Artificial intelligence and machine learning technology hold a lot of disruptive potential for the enterprise.

The New Genesys: Juggling AWS and Azure

Sheila McGee-Smith | December 07, 2016 |
Aims to keep problems at bay by separating product management activities into discrete organizational units.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | December 02, 2016 |
Today's collection of what's hot and happening includes news tidbits from Tata, ShoreTel, Cisco, Atlassian, Dialpad, Voss, and Toshiba.

Don't Expect Chat Bots to Get Anywhere Anytime Soon

Tsahi Levent -Levi | December 01, 2016 |
Despite the blind rush, we still have lots more research to do before we start developing really useful chat bots.

Salesforce Communicating Contact Center Message

Chris Vitek | November 30, 2016 |
A continuing look at how Salesforce intends to support communications as a feature within its Service Cloud

Avaya Ready to Sell Off Contact Center Business?

Beth Schultz | November 25, 2016 |
Latest reports out of the financial press suggest Avaya is close to offloading its contact center business and potentially heading into bankruptcy.

The Rise of Cloud Comms: Insight from No Jitter Research

Beth Schultz | November 23, 2016 |
Our second-annual Cloud Communications Survey charts growing interest in a variety of service types.

Erasing Hybrid UC Misconceptions

Marty Parker | November 22, 2016 |
With hybrid UC, optimal solutions for each distinct group of internal and external users must co-exist with each other.

The Big Reveal: Powered by BroadSoft

Sheila McGee-Smith | November 21, 2016 |
This traditional provider of service provider SMB solutions wants to move upmarket -- and come out from behind the scenes.

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016 |
Explore results from No Jitter's second-annual survey on cloud communications.

Can Foresight be 2020?

Eric Krapf | November 16, 2016 |
Enterprises need to start thinking beyond the immediate horizon, and we'll guide the way in a one-day conference-within-a-conference at Enterprise Connect 2017.

Manpower Still Needed in Automated Future

Unitt Ashley | November 15, 2016 |
Contrary to dystopian assumptions, a bot-driven future arguably wouldn't mean less manpower.

Together as One: Skype for Business Cloud PBX, Contact Center

Chris Stegh | November 09, 2016 |
Microsoft and partners work to bring contact center into the Skype for Business cloud ecosystem.

How to Deliver Cloud-Tested Customer Experience

By Mike Burke | November 07, 2016 |
As you plan your cloud transition, understand the importance of advanced testing in assuring the capacity and quality that you expect.

Gamification Plays Well in the Contact Center

Gary Audin | November 04, 2016 |
A winning strategy involves a full feedback cycle of engage, enable, and incentivize.

"Times They Are A-Changin'" for Contact Centers

Blair Pleasant | November 02, 2016 |
Why this Bob Dylan classic is apropos for the revolution in customer experience happening today

Ghost in the UC Machine

Darc Rasmussen | October 31, 2016 |
Frightening hacks and bugs can afflict your unified communications system any day of the year. Happily, there are ways to protect yourself.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | October 21, 2016 |
Today's collection of what's hot and happening includes bites of news from Microsoft, Cisco, ALE, Actiance, LiveOps Cloud, and FairPoint Communications.

Enterprise Connect 2017: Get Ready for Fresh Faces, New Content, Hackathon!

Beth Schultz | October 20, 2016 |
Twilio CEO and IPO darling Jeff Lawson to join other newcomer keynoters from Microsoft and Cisco for a week likewise packed with brand new programming


Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem.
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e
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