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SHEILA AROUND THE WEB




Sheila McGee-Smith

See Sheila McGee-Smith at Enterprise Connect Orlando 2015!

Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging from the Fortune 100 to start-ups assessing the competitive environment for communications products and services, including product assessment, sales force training and white papers. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, CRM, data networking and the wireless market. She is a frequent speaker at industry conferences, user group meetings and sales meetings and an oft-quoted authority on news and trends in the communications market.

Ms. McGee-Smith has spent thirty years in the communications industry, including 12 years with The PELORUS Group. Earlier in her career, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Her views on the market can also be found on Twitter @mcgeesmith.

 
Recent posts by Sheila


April 8, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...
March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...