Sheila McGee-Smith

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.

Recent posts by Sheila

October 26, 2016
Software-defined wide area networks (SD-WAN) will change the shape of real-time communications, ushering in a new way to access cloud applications from remote offices. SD-WAN promises significant cost...
October 12, 2016
As business and technology leaders launch digital transformation initiatives, they sometimes put the cart before the horse. Though brilliant ideas for digital transformation may emerge, they simply wi...
September 28, 2016
Enterprises migrating to Skype for Business have choices when selecting the right elements to form a complete Unified Communications system. One thing thats not optional is the need for seamless, feat...