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BRIAN AROUND THE WEB




Brian Riggs

Brian is a member of Ovum's Enterprise team, tracking emerging trends, technologies, and market dynamics in the unified communications and collaboration (UC&C) space. He looks at the market for both hosted UC&C services offered by service providers and UC&C solutions deployed on premise within the enterprise. Before joining Ovum, Brian for 12 years tracked the UC market for Current Analysis.

 
Recent posts by Brian

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May 7, 2014
With the imperative to drive innovation and continuously improve business processes, the role of unified communications and collaboration (UCC) is rising in importance for most organization. Executive...
April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...

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