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BRIAN AROUND THE WEB




Brian Riggs

Brian is a member of Ovum's Enterprise team, tracking emerging trends, technologies, and market dynamics in the unified communications and collaboration (UC&C) space. He looks at the market for both hosted UC&C services offered by service providers and UC&C solutions deployed on premise within the enterprise. Before joining Ovum, Brian for 12 years tracked the UC market for Current Analysis.

 
Recent posts by Brian


March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...
February 25, 2015
Business today is global. Your customers are everywhere which makes providing a consistent customer experience that builds your brand all the more challenging. Many companies have found that the cloud...
February 11, 2015
From instant messaging to desktop conferencing, Microsoft Lync streamlines communications and provides an easy-to-use interface. But extending the Lync experience to the meeting room has proved challe...