Breaking News
Systems Management/Network Design
Tom Nolle | January 18, 2017 |
As cloud providers evolve toward 'premises cloud' hosting, the old model of networking isn't just irrelevant, it's impossible.

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Communications APIs/Integration
Beth Schultz | January 16, 2017 |
Join the TADHack-mini Orlando hackathon, taking place coincident with Enterprise Connect in March, and test your programming chops -- all comers welcome!

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Contact Center/Customer Experience
Chris Vitek | January 10, 2017 |
As real-time engagement solutions evolve, they tend to look a lot like CRM -- and vice versa.

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Contact Center/Customer Experience
Sheila McGee-Smith | January 03, 2017 |
Digital transformation meets customer experience

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Posts

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | January 20, 2017
Today's collection of what's hot and happening includes news from Slack, Atlassian, Masergy, Windstream, VeloCloud, Citrix, Toshiba, Sonus, Comcast Business, and Genesys.

Avaya's Six Billion Dollar Plan

Zeus Kerravala | January 20, 2017
Crippled Avaya needs to become better, stronger, faster -- just like TV's iconic bionic man.

 

Avaya Keeps Crown Jewel, Contact Center

Sheila McGee-Smith | January 20, 2017
With a Chapter 11 bankruptcy filing comes the end of company's gambit to sell off its contact center business for much needed cash.

How Much WAN Bandwidth Is Enough?

Matt Brunk | January 20, 2017
Anything measurable can be improved, and just adding bandwidth isn't enough.

 

Avaya Ends Speculation, Files for Bankruptcy Protection

Beth Schultz | January 19, 2017
Looks to Chapter 11 restructuring as the way to position all businesses for future success, CEO says.

The Curious Case of Zang Office

Zeus Kerravala | January 19, 2017
The ability to resell a pure cloud solution managed by Zang is something that has been largely missing from Avaya partners' toolkits.

 
 
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Slideshows
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.
Digital Transformation or Digital Denial?

Digital Transformation or Digital Denial?

Mark Troester | September 06, 2016
A by-the-numbers look at the state of digital business today


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Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

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Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud...
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...