Genesys Takes on New Challenge with Proactive Engagement
Sheila McGee-Smith | May 21, 2013 |
With this solution come a new set of competitors, from the ranks of CRM and e-service.

CONTINUE READING...
Cisco's Challenge in Competing with Microsoft Lync
Zeus Kerravala | May 19, 2013 |
Appealing to the Microsoft audience with "we're better" or "we're cheaper" doesn't work, as that buyer doesn't care. Ironically, it's why Cisco wins in networking.

CONTINUE READING...
Taking Back the UI
Michael Finneran | May 20, 2013 |
Rather than trying to layer anything else on top of Android, Google is actually taking off layers and exposing the "pure" Android.

CONTINUE READING...
Google IO Silent Messages
Dave Michels | May 20, 2013 |
The big take-away from this year's IO is that Google isn't serious about the enterprise. Nor should it be.

CONTINUE READING...
WebRTC: The Peers are Coming
Phil Edholm | May 19, 2013 |
There's reason to believe that there will be 1 Billion WebRTC-enabled devices (think peers) by the end of the year.

CONTINUE READING...
Posts

Genesys Takes on New Challenge with Proactive Engagement

Sheila McGee-Smith | May 21, 2013
With this solution come a new set of competitors, from the ranks of CRM and e-service.

Goldilocks Rocks

Kevin Kieller | May 20, 2013
Once you get a project "just right," you have to know how to present it to the C-level.

 

Taking Back the UI

Michael Finneran | May 20, 2013
Rather than trying to layer anything else on top of Android, Google is actually taking off layers and exposing the "pure" Android.

Google IO Silent Messages

Dave Michels | May 20, 2013
The big take-away from this year's IO is that Google isn't serious about the enterprise. Nor should it be.

 

House Calls Trump Telemedicine

Chris Stegh | May 19, 2013
Video technology can't yet replace an in-person visit, but vendors are working to make this a reality in at least some situations.

Cisco's Challenge in Competing with Microsoft Lync

Zeus Kerravala | May 19, 2013
Appealing to the Microsoft audience with "we're better" or "we're cheaper" doesn't work, as that buyer doesn't care. Ironically, it's why Cisco wins in networking.

 

WebRTC: The Peers are Coming

Watson, I Want To See You Now

Do You Need a Multi-Carrier Mobile Communications Hub?

Interactive Intelligence's Interactions 2013: Customer Stories

The ShoreTel Dock: On The Desk But Off The Mark

Is WebRTC Just One Part of the Browser of the Future?

 
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Slideshows
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.
Telepresence Robots: Invading an Office Near You

Telepresence Robots: Invading an Office Near You

Brian Riggs | December 27, 2012
A look at the state of the art in mobile, remote controlled telepresence units.

Top Contact Center Stories of 2012

Top Contact Center Stories of 2012

Sheila McGee-Smith | December 26, 2012
Contact Center top stories include enterprise communications leaders Avaya, Cisco and Microsoft. But customer experience solution providers are also part of the story: Aspect, Interactive Intelligence, inContact, Five9 and more.
Top Stories of 2012

Top Stories of 2012

Eric Krapf | December 17, 2012
How Microsoft, Avaya, Cisco--and Apple, RIM, and others--shaped the year's events.
How to Keep Video From Blowing Up Your Network: Part 2

How to Keep Video From Blowing Up Your Network: Part 2

May 16, 2012
The second half of this slideshow from Enterprise Connect focuses on factors including quality of service (QOS) and call admission control (CAC)


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Webinars Enterprise Connect Tour Virtual Events
Are Video Room Systems Going the Way of the Dinosaur?
May 22, 2013
The video market has been swept by a software revolution. Software-based solutions have transformed the video conferencing infrastructure market, while desktop and mobile apps have all but eliminated...
Responding to the Surging Threat of Telephony Denial of Service (TDoS) Attacks in Contact Centers - U.S. DHS Issues new TDoS Warning
May 8, 2013
Security threats to enterprise Voice/UC resources are increasing, as illustrated by SecureLogix in the latest edition of its "State of Security Report on Voice/UC" released at Enterprise Connect last ...
Where is Siri for the Enterprise?
April 24, 2013
If you have an iPhone or Android for your personal use, you are more than familiar with personal assistant applications like Apple's Siri or Google Now for Android. Many enterprise users would like to...
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