Beth Schultz | October 20, 2014 |
ShoreTel confirms Mitel's unsolicited purchase offer as industry watchers weigh in on what the move could mean.

CONTINUE READING...
Dave Michels | October 20, 2014 |
This second in a two-part series explores the differences between Google and Microsoft approaches to email, voice, video, mobile, real-time communications, and other applications.

CONTINUE READING...
Billy Chia | October 20, 2014 |
If WebRTC follows the same curve as WebSocket and other Web technologies, adoption will continue to accelerate.

CONTINUE READING...
Michael Finneran | October 17, 2014 |
It's all about sharing and collaborating in the cloud, though with a user experience that leaves enterprise UC offerings in the dust.

CONTINUE READING...
Posts

Mitel's Bid For ShoreTel Is About More Than Just Industry Consolidation

Zeus Kerravala | October 21, 2014
Many industry watchers consider Mitel's bid for ShoreTel as the next natural step in the company's strategy of amassing market share through acquisition, but I see the desire for a common UC platform as a primary driver, too.

Mergers and Acquisitions in the UC World

Blair Pleasant | October 21, 2014
Companies that embark down the acquisition road need to learn from the past, and use the acquisitions to enhance their offerings and provide greater value.

 

Mitel's Bid for ShoreTel: Right Move or Too Much Too Soon?

Beth Schultz | October 20, 2014
ShoreTel confirms Mitel's unsolicited purchase offer as industry watchers weigh in on what the move could mean.

Mitel Pursues Purchase of Reluctant ShoreTel

Eric Krapf | October 20, 2014
Mitel wants to buy ShoreTel, but ShoreTel doesn't want to be bought--at least not yet.

 

WebRTC on the Rise? Geek Questions Hold the Answer

Billy Chia | October 20, 2014
If WebRTC follows the same curve as WebSocket and other Web technologies, adoption will continue to accelerate.

Net Neutrality: So Where Do We Go From Here?

Tom Nolle | October 20, 2014
As the need for a new Net neutrality policy looms large, the FCC might make one of several moves -- if it does anything at all.

 
 
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Slideshows
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.

Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.


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October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...
September 24, 2014
Distributed enterprises face a long list of challenges when deploying UC services to remote offices, including survivability, security and performance. IT managers need flexible and reliable solutions...