Michelle Burbick | May 01, 2015 |
Churchill Downs selects a mobile enterprise messaging app from Lua to support internal communications at tomorrow's run for the roses.

CONTINUE READING...
Beth Schultz | April 30, 2015 |
The BlueLight mobile safety service relies on Bandwidth's application platform and underlying voice network for emergency calling and alerts.

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Tsahi Levent -Levi | April 29, 2015 |
While some still question the value of WebRTC today, I see plenty of evidence that it's ready for prime time.

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Beth Schultz | April 27, 2015 |
Since launching six months ago, the in-room video system startup has seen rapid uptake, with video call volumes heading toward 1 million minutes weekly.

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Eric Krapf | April 23, 2015 |
Just-announced Rapport platform offers cloud-based, next-gen architecture for large enterprises.

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Robin Gareiss | April 21, 2015 |
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

CONTINUE READING...
Posts

Alcatel-Lucent Enterprise's Great Escape

Brian Riggs | May 04, 2015
Out from under Alcatel-Lucent's wing, Alcatel-Lucent Enterprise is making modest but steady progress in selling UC platforms.

Extreme Networks Integrates Its SDN with Skype for Business

Eric Krapf | May 04, 2015
The networking vendor is hoping UC provides SDN with the opening it needs to finally catch fire in the enterprise.

 

The Evolution of the SIP Trunk: From Pipe to Solution

Andrew Prokop | May 04, 2015
SIP can be far more than a simple replacement for TDM.

Grinding Away at Communications-Enablement

Beth Schultz | May 04, 2015
Enterprises large and small need to start thinking about what applications would benefit by having communications wrapped into them.

 

Bringing Mobile Comms to the Kentucky Derby

Michelle Burbick | May 01, 2015
Churchill Downs selects a mobile enterprise messaging app from Lua to support internal communications at tomorrow's run for the roses.

IT Security Can Be So Inconvenient...

Gary Audin | May 01, 2015
The onus is on IT to make sure security is as usable as possible while keeping danger at bay.

 
 
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Slideshows
Top Contact Center Stories of 2014

Top Contact Center Stories of 2014

Sheila McGee-Smith | December 30, 2014
From big name announcments to cloud, mobile customer care and customer journey management, Sheila McGee-Smith breaks out the biggest contact center stories of the year.
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.

Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.


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May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...