Beth Schultz | February 02, 2016 |
Innovative solutions focused on cloud-based UC&C, mobility, and seamless integration are among those catching our judges' eyes.

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Brian Riggs | February 02, 2016 |
Let's take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.

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Andrew Prokop | February 01, 2016 |
A closer look at some of the top boards used by the leading IoT solutions.

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Eric Krapf | February 01, 2016 |
Mobile-first collaboration applications aren't going away, so be sure you know with what you're dealing.

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Michelle Burbick | January 29, 2016 |
Cisco completes its acquisition of Acano, aims to make collaboration "magical" together.

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Posts

SIP Trunks: Putting Risk in Context

Matt Brunk | February 05, 2016
Understanding where SIP trunks might miss the mark will help improve deployments.

Why Leasing Makes Sense

Gary Audin | February 05, 2016
If you need new UC&C-related gear, consider the opportunities leasing could afford your organization.

 

How Your Communications Platform Can Drive Innovation

Richard Hatheway | February 05, 2016
A cloud-based approach with open APIs is the path to creative use of communication and collaboration technologies -- and a better user experience.

Cisco & IoT, But Where's the UC?

Beth Schultz | February 04, 2016
Industry vendors have yet to deliver compelling stories that weave together IoT and enterprise communications strategies.

 

Mobile & UC: Complements or Competitors?

Michael Finneran | February 04, 2016
A lot of big things are going on in mobility, but all of them seem at cross-purposes with UC.

Don't Get Me Restarted... Make CRM Your System of Engagement

Gerrit V Lydecker Jr. | February 04, 2016
By integrating telephony into CRM platforms, companies are able to minimize the time and effort of resolving customer problems.

 
 
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Slideshows
Cloud Telephony Options for Office 365

Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016
Let’s take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.
Internet of Things: Hardware

Internet of Things: Hardware

Andrew Prokop | February 01, 2016
A closer look at some of the top boards used by the leading IoT solutions.
Top Contact Center Stories of 2015

Top Contact Center Stories of 2015

Sheila McGee-Smith | January 04, 2016
The contact center is increasingly about the journey.


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February 17, 2016
Your customers' experience with your support organization and contact center has a huge impact on their impression of your brand, on their loyalty, and on how much they will spend with you through the...
February 3, 2016
Unified Communications as a Service (UCaaS) is becoming so widely accepted by businesses that the question is no longer if it's the right choice, but when you and your enterprise will be ready to make...
January 20, 2016
Four categories of cloud competitors are converging on UCaaS: incumbent Telecom manufacturers, IT giants, service integrators, and pure play cloud developers. Provider and technology choices are growi...