Andrew Prokop | September 16, 2014 |
There will always be unknowns--the serpents in paradise--but through careful planning you can minimize their impact.

CONTINUE READING...
Brian Riggs | September 08, 2014 |
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.

CONTINUE READING...
Billy Chia | September 15, 2014 |
Television shows set in the future can often grant us insights about the present. Today's Sci-Fi shows are an illustration of just how important short, text-based communications like SMS, IM, and mobile push notifications are - particularly for businesses.

CONTINUE READING...
Robert Lee Harris | September 12, 2014 |
Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch.

CONTINUE READING...
Irwin Lazar | September 10, 2014 |
Despite a great deal of hype over the last two years, WebRTC has yet to move into the mainstream - however, don't count it out yet.

CONTINUE READING...
Posts

Dealing with the Unknown Unknowns of Communications Technology

Andrew Prokop | September 16, 2014
There will always be unknowns – the serpents in paradise – but through careful planning you can minimize their impact.

The Big Name in Desk Phones

Eric Krapf | September 16, 2014
...and what it says about the future of the enterprise endpoint.

 

BYOD and UC: Friends or Foes?

Alan Percy | September 16, 2014
A desktop telephone is predictable, has known capabilities, can be managed by the IT group, and is a whole lot less expensive than providing a new laptop to an employee.

Messaging Wins on TV and at Work

Billy Chia | September 15, 2014
Television shows set in the future can often grant us insights about the present. Today’s Sci-Fi shows are an illustration of just how important short, text-based communications like SMS, IM, and mobile push notifications are - particularly for businesses.

 

Intel Developer Forum 2014: A View from Inside

Phil Edholm | September 15, 2014
Going to this type of event is great to open our minds to what is coming and what is possible.

Big Data: Tools and a Test

Gary Audin | September 12, 2014
Big data has promise, but big data discussions are fraught with opinions. In the end, all things that are hyped have to deliver something useful, economical, and productive.

 
 
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Slideshows
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.

Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.


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