Eric Krapf | July 25, 2014 |
Everybody assumes the next stage is one where the PBX disappears somehow or other. But what comes next?

CONTINUE READING...
Zeus Kerravala | July 25, 2014 |
Earlier this week, Cisco announced DevNet - the company's latest program aimed at wooing developers.

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Simon Dudley | July 24, 2014
It's a simple problem to understand, really. Less capacity across networks means less use of technology that demands that capacity.

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Melissa Swartz | July 23, 2014 |
Those responsible for their organization's communication technology must recognize that changes are coming and navigate to safer alternatives.

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Marty Parker | July 22, 2014 |
Collaboration is a specific part of business and public sector operations, not just a new name for telephony. These trends are pointing the way towards a new and different future.

CONTINUE READING...
Posts

Will Enterprises Be Left Standing on the UC Platform?

Eric Krapf | July 25, 2014
Everybody assumes the next stage is one where the PBX disappears somehow or other. But what comes next?

VoIP: Voice Quality Problems & Recommendations

Gary Audin | July 25, 2014
There are still IT staff members who need to learn about VoIP and the impairments that interfere with voice quality.

 

Cisco Makes a Developer Push and Launches DevNet

Zeus Kerravala | July 25, 2014
Earlier this week, Cisco announced DevNet – the company’s latest program aimed at wooing developers.

The Potholes in Net Neutrality's Fast and Slow Lanes

Simon Dudley | July 24, 2014
It's a simple problem to understand, really. Less capacity across networks means less use of technology that demands that capacity.

 

Replacing the IP-PBX: Going Hybrid

Matt Brunk | July 24, 2014
There are many reasons why businesses are adopting SIP trunks, and there are just as many reasons why they aren’t.

Navigating Upcoming Changes in the Telco Environment

Melissa Swartz | July 23, 2014
Those responsible for their organization's communication technology must recognize that changes are coming and navigate to safer alternatives.

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...
June 18, 2014
Enterprises continue to explore ways to leverage the cloud to support their business-critical applications. But it's not enough to simply run an application within a particular cloud provider's infras...
June 4, 2014
The use of Software as a Service (SaaS) has skyrocketed over the last few years and shows no signs of slowing down. A recent global SaaS study of 879 decision makers found that reducing costs is still...