Systems Management/Network Design
Zeus Kerravala | June 23, 2017 |
There's a lot to like in automated network that delivers insights for UC and other enterprise decision makers -- and lifts Cisco out of the switching doldrums.

CONTINUE READING...
IT Strategies
Beth Schultz | June 19, 2017 |
Share how your organization approaches enterprise communications and collaboration in our latest No Jitter Research survey.

CONTINUE READING...
Unified Communications & Collaboration
Brian Riggs | June 19, 2017 |
In the second of two posts, I cast your horoscope and guide you down the right path.

CONTINUE READING...
Messaging/Team Collaboration
Beth Schultz | June 07, 2017 |
What do enterprise IT professionals think about team collaboration apps? Jump inside to find out!

CONTINUE READING...
Posts

Apple's Business Chat: Big News for Contact Centers

Michael Finneran | June 28, 2017
Taking a page from the WeChat playbook, Apple plans on extending functionality for Business Chat, under development, far beyond communications.

Epicor Taps ServiceNow for Customer Service Improvement

Zeus Kerravala | June 28, 2017
In this Q&A, SVP of global support shares the company's journey in transforming customer service

 

Cisco Jasper Aims to Empower Business Use of IoT

Michelle Burbick | June 27, 2017
Shifts market strategy with advanced Control Center offering, rolls out premium security and traffic segmentation services, adds Spark integration, and more.

Caution: Slow Traffic Ahead on Your Network?

Eric Krapf | June 27, 2017
As complexity grows within your communications environment, monitoring and management systems and best practices are more important than ever.

 

Legal Issues to Consider as IoT Becomes Way of Life

Martha Buyer | June 27, 2017
The widespread deployment of IoT devices has created some obvious and less obvious concerns.

CEO Highlights 'New Network for New Era' at Cisco Live

Beth Schultz | June 26, 2017
Also shared: Update on Apple fast lane partnership and collaborative vision for healthcare of the future.

 
 
space


Slideshows
No Jitter Research: 2017 Team Collaboration Survey

No Jitter Research: 2017 Team Collaboration Survey

Beth Schultz | June 07, 2017
What do enterprise IT professionals think about team collaboration apps? Jump inside to find out!
Navigating the UC-Enabled Interactive Whiteboard Maze

Navigating the UC-Enabled Interactive Whiteboard Maze

Brian Riggs | May 15, 2017
These devices are more in the UC spotlight now than they have been in years, so let’s take a look at which companies are selling what.
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration


space


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.