Marty Parker | April 15, 2014 |
Where's the crisis? It's simple: the communications industry is not ready for big data and analytics.

CONTINUE READING...
Dave Michels | April 14, 2014 |
Microsoft has taken a fundamentally different approach in some key areas, and it's required some adjustment by enterprises.

CONTINUE READING...
Kevin Kieller | April 10, 2014 |
Once you understand that Lync truly is a communication platform, a whole new world of communication-enabled business applications can be discovered.

CONTINUE READING...
Tsahi Levent -Levi | April 09, 2014 |
Will Backend-as-a-Service help developers take advantage of WebRTC?

CONTINUE READING...
Posts

CorvisaCloud Adds Platform Play to Contact Center Offer

Sheila McGee-Smith | April 15, 2014
Going beyond the current industry model, a new company aims to put a contact center application platform in the Cloud as a service.

Big Data and Analytics: A Crisis for Communications?

Marty Parker | April 15, 2014
Where's the crisis? It's simple: the communications industry is not ready for big data and analytics.

 

A Little More Voice (and UC) Over Wireless LANs

Michael Finneran | April 15, 2014
Voice over WLANs is still a challenge, but the Open Networking Foundation and the Wi-Fi Alliance are working on fixes.

Why Cloud for the Contact Center? Here's Why

Eric Krapf | April 15, 2014
The real benefits may still seem elusive to the broader enterprise communications, play, but Contact Center is another matter.

 

The Confusion Around Lync

Dave Michels | April 14, 2014
Microsoft has taken a fundamentally different approach in some key areas, and it's required some adjustment by enterprises.

Rave Reviews for Asterisk in the Contact Center

Billy Chia | April 14, 2014
A recent customer survey of Asterisk-based contact centers reports high customer satisfaction scores.

 
 
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Slideshows
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.

Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.
Slideshow: A Quick Tour Through EC13

Slideshow: A Quick Tour Through EC13

Eric Krapf | April 02, 2013
The sessions, speeches, and booths that caught our eye at Enterprise Connect Orlando 2013.


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Who's Who at Enterprise Connect

NEC

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April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

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