Dave Michels | October 01, 2014 |
Mitel intends to project one consistent company to the world that includes one voice, one image, one brand, and one goal--growth.

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Tom Brannen | October 01, 2014 |
It's time to dust off that old PBX replacement plan. And throw it away.

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Matt Krebs | September 30, 2014 |
It is the power and ubiquity of voice, and the possibility of shifting how we use our phones and our voices, that is driving Talko and its founder, Ray Ozzie.

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Zeus Kerravala | September 30, 2014 |
Cisco has significantly expanded its partner ecosystem, added new offerings and put some money up to help with the adoption of the services.

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Posts

Mitel Launches New Look and Promise

Dave Michels | October 01, 2014
Mitel intends to project one consistent company to the world that includes one voice, one image, one brand, and one goal--growth.

The Reinvention of the Telecom Professional

Andrew Prokop | October 01, 2014
Erstwhile "telecom" professionals must be as well-versed in SANs and DHCP as they are in PRI and DTMF.

 

PBX Replacement Plan 2.0

Tom Brannen | October 01, 2014
It’s time to dust off that old PBX replacement plan. And throw it away.

Feeling Insecure about Security

Fred Knight | September 30, 2014
As we move from siloed communications into the world of unified communications, the challenges will become a lot more complex.

 

Software and Middleware as Communications' Future

Eric Krapf | September 30, 2014
We believe middleware platforms are going to represent opportunities for enterprises to modernize communications capabilities without going out and committing to a whole new horizontal platform.

Talko, and Using Your Voice

Matt Krebs | September 30, 2014
It is the power and ubiquity of voice, and the possibility of shifting how we use our phones and our voices, that is driving Talko and its founder, Ray Ozzie.

 
 
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Slideshows
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.

Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.


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October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...
September 24, 2014
Distributed enterprises face a long list of challenges when deploying UC services to remote offices, including survivability, security and performance. IT managers need flexible and reliable solutions...
September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...