Eric Krapf | October 28, 2014 |
Where do the two companies go from here -- and who else might jump in?

Melissa Swartz | October 29, 2014 |
What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization's communications systems procurement?

Brian Riggs | October 28, 2014 |
Formally unveiled today, Unify's long-awaited Circuit, nee Project Ansible, creates a closed enterprise social community with real-time communications that some businesses may find compelling.

Andrew Prokop | October 27, 2014 |
The Avaya WebRTC Snap-in offering is an end-to-end solution that turns WebRTC into a scalable, secure, and practical tool to Web-enable your communications. Or said in a different way, it turns hype into reality.

Michael Finneran | October 21, 2014 |
It sounded like I was talking from the bottom of a well. Maybe Apple doesn't get the fact that people expect to be able to talk on a phone call.


Managed Service Provider Gone Bad: One Scary Story

Matt Brunk | October 31, 2014
In a tale worthy of any Halloween horror show, I found one MSP's service so shoddy that "mal-service" provider is more apropos than managed service provider.

WebRTC Less of a Novelty, Survey Shows

Gary Audin | October 31, 2014
As WebRTC becomes more widely used, it will be seen as simply another tool.


Social Listening Heads Inside the Contact Center

Beth Schultz | October 31, 2014
A data scientist shares how his firm helped Motorola better understand online conversations for customer support and other key business processes.

HP Demos Practical Use of SDN for DNS Requests

Terry Slattery | October 30, 2014
As HP showed at the recent Interop conference, Software Defined Networking is getting real.


Meme Extreme

Guy Clinch | October 30, 2014
In this edition of Guy Clinch's podcast series on NoJitter, Guy takes an amusing stab at how ideas propagate based upon the concept of the meme first described by evolutionary biologist, Richard Dawkins.

Living With Lync: Where the SBC Fits In

Kevin Kieller | October 30, 2014
The concept is simple -- session border controllers let Lync users make calls to and receive calls from ordinary phones -- but do make sure you understand the basics.

Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.

Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.


November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...
October 8, 2014
Today's fast pace of business combined with an environment of constant change creates stress on even the highest performing organizations. Join us for this interactive webinar to learn how to successf...