Michelle Burbick | September 19, 2014 |
Synergy Research offers its latest take on the fight to win enterprise collaboration spend.

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Dave Stein | September 17, 2014 |
Two areas of analytics tools have developed for UC: system-oriented analytics and end user/BI-oriented analytics.

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Andrew Prokop | September 16, 2014 |
There will always be unknowns--the serpents in paradise--but through careful planning you can minimize their impact.

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Robert Lee Harris | September 12, 2014 |
Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch.

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Posts

Cisco and Microsoft Go to Battle in the Collaboration Space

Michelle Burbick | September 19, 2014
Synergy Research offers its latest take on the fight to win enterprise collaboration spend.

Named Data Networking: The Next Internet?

Gary Audin | September 19, 2014
The Named Data Networking (NDN) project has been formed to develop a new Internet architecture that builds on the strengths and fixes the weaknesses of the current host-based, point-to-point communication architecture.

 

Service Providers Can Boost Cloud Sales with Process Improvements and Best Practices

John Malone | September 18, 2014
There are billions of dollars of potential new cloud sales every year that Service Providers may miss out on for want of best practices.

Sponsored Post: Fundamentals of VoIP Monitoring and Troubleshooting, Part 3

Sponsored by SolarWinds | September 18, 2014
You can get ahead of problems by collecting and storing CDRs and setting proactive alerts when certain thresholds are exceeded, like excessive jitter, latency, or packet loss.

 

Make It Easy to Do Business: Benefits of ICT

Matt Brunk | September 18, 2014
Until businesses recognize that they are in fact a "call center," they will not likely embrace integrating processes to make improvements

Dick Kuehn: The Consultant's Consultant

Fred Knight | September 17, 2014
A legendary figure in our industry, Dick Kuehn, who recently passed away, spent 40 years negotiating with carriers and equipment vendors to get enterprises what THEY wanted.

 
 
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Slideshows
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.
Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.

Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.
Slideshow: Deskset Docks

Slideshow: Deskset Docks

Brian Riggs | May 21, 2013
A look at past and present attempts to transform smart phones and tablets into office desk phones.
From the EC13 Vault: Vendor Views on WebRTC

From the EC13 Vault: Vendor Views on WebRTC

April 25, 2013
In this excerpt of presentations from our WebRTC conference-within-a-conference, Avaya, Acme Packet, Thrupoint, and Microsoft offer their perspectives on WebRTC.


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September 24, 2014
Distributed enterprises face a long list of challenges when deploying UC services to remote offices, including survivability, security and performance. IT managers need flexible and reliable solutions...
September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...
August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...