Zeus Kerravala | May 05, 2016 |
Communications platform as a service is creating a rising tide, which Vonage can now ride into its cloud-focused future.

Irwin Lazar | May 03, 2016 |
To listen to the hype, it is only a matter of time before everyone moves all IT to the cloud, but the reality is a bit more complicated.

Dave Michels | May 03, 2016 |
For future success, UC vendors can either broaden their solutions or change existing models and assumptions. Cisco is doing both.

Kevin Kieller | May 02, 2016 |
The best teams comprise a mix of technical and non-technical expertise.

Andrew Prokop | May 02, 2016 |
Understand the big picture, but don't overlook the details when selecting your session border controllers.


How Much Slack Is in Your Enterprise?

Eric Krapf | May 05, 2016
Enterprise IT must be proactive and develop a plan for dealing with the user demand that Slack and other unauthorized team collaboration apps satisfy.

Highfive Taps Dolby Voice to Enhance Video Calls

Beth Schultz | May 05, 2016
Promises premium audio experience with the integration of Dolby Voice technology into all video calls.


Vonage Acquires Nexmo, Jumps Into CPaaS

Zeus Kerravala | May 05, 2016
Communications platform as a service is creating a rising tide, which Vonage can now ride into its cloud-focused future.

Porting from DID to SIP: Eating the Elephant One Bite at a Time

Elizabeth English | May 04, 2016
Everything your business will want to consider when deciding how and when to port DID numbers to SIP trunks.


Will Apple FaceTime, WebRTC Ever Meet?

Lantre Barr | May 04, 2016
Anything is possible, but don't expect a Web-based version of this popular video calling service anytime soon.

When Students Won't Answer the Phone

Sheila McGee-Smith | May 04, 2016
An Indianapolis college turns to a cloud messaging service from Webtext to support texting on DID lines.


Cloud Telephony Options for Office 365

Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016
Let’s take a look at how Microsoft is providing PBX functionality and PSTN connectivity to Skype for Business Online and Office 365, and compare what it has in-store to what other providers have on offer.
Internet of Things: Hardware

Internet of Things: Hardware

Andrew Prokop | February 01, 2016
A closer look at some of the top boards used by the leading IoT solutions.
Top Contact Center Stories of 2015

Top Contact Center Stories of 2015

Sheila McGee-Smith | January 04, 2016
The contact center is increasingly about the journey.


May 11, 2016
Companies are increasingly migrating from premises-based telephony to cloud-based, whether to achieve greater scale, boost flexibility, or cut costs. Even those businesses that are choosing to stay wi...
April 27, 2016
Today's business conditions are forcing organizations to find dynamic and flexible communications solutions that can unify co-workers and deliver actionable metrics to solve the issues that matter mos...
April 13, 2016
Skype for Business promises simplicity and ROI for your UC deployment. However, success requires much more than just a great product. It requires careful consideration of your existing environment, lo...