Art Yonemoto | December 17, 2014 |
Has wireless evolved to be a viable Internet option for businesses?

CONTINUE READING...
Dave Michels | December 16, 2014 |
The 2015 Innovation Showcase aims to expand thinking about enterprise UC&C by highlighting a new breed of team collaboration solutions.

CONTINUE READING...
Brian Riggs | December 15, 2014 |
Let's point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.

CONTINUE READING...
Sheila McGee-Smith | December 10, 2014 |
With Avaya software running on Google Chromebooks, agents and supervisor location is a non-issue.

CONTINUE READING...
Kevin Kieller | December 08, 2014 |
Reflections, observations and predictions on what 'Living with Lync' and 'Succeeding with Skype' will mean in 2015.

CONTINUE READING...
Posts

Are We Wasting Money on UC?

Irwin Lazar | December 17, 2014
An emerging class of applications threatens to disrupt the UC market by bringing consumer-like functionality, and more importantly, ease of access, into the business world.

The 'Surprising' Case for Wireless Internet

Art Yonemoto | December 17, 2014
Has wireless evolved to be a viable Internet option for businesses?

 

Wanted for Enterprise Connect 2015: Innovative Team Collaboration Tools

Dave Michels | December 16, 2014
The 2015 Innovation Showcase aims to expand thinking about enterprise UC&C by highlighting a new breed of team collaboration solutions.

2015 Contact Center Predictions

Matt Lautz | December 16, 2014
It's that time again - time for budgeting, prepping and analyzing the year's results to see how we can improve next year. This holds as true for unified communications and in the contact center as anywhere.

 

Sponsored Post: What's on Your Voice Readiness Checklist!?

Sponsored by SolarWinds | December 16, 2014
When integrating VoIP into an existing network, there are steps and prep work that you can take to ensure the whole process runs smoothly.

5 Trends to Watch in Video Collaboration

Beth Schultz | December 16, 2014
Polycom exec Michael Frendo envisions a future in which video collaboration is as common to business users as the audio conference.

 
 
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Slideshows
The Email Killers: 10 Cloud-Based Team Collaboration Tools

The Email Killers: 10 Cloud-Based Team Collaboration Tools

Brian Riggs | December 15, 2014
Let’s point a spotlight at some of the SaaS solutions in this market niche to see what Circuit and Project Squared are up against.
Dreamforce 2014: A Contact Center Perspective

Dreamforce 2014: A Contact Center Perspective

Sheila McGee-Smith | October 21, 2014
Sheila McGee-Smith recounts the recent Dreamforce conference in San Francisco and highlights the contact center companies that participated.
Lync Handsets: Sorting Through Your Many Options

Lync Handsets: Sorting Through Your Many Options

Brian Riggs | September 08, 2014
While Microsoft can certainly point to many Lync customers that are doing away with their desk phones and opting to deploy UC client software only, Microsoft partners can just as easily point to many customers deploying physical handsets to their many Lync users.

Android Desk Phones and Android Desk Phone Apps

Android Desk Phones and Android Desk Phone Apps

Brian Riggs | January 30, 2014
Brian Riggs takes a look at some Android desk phones and apps and examines what potential value these hold for the enterprise moving forward.
Top Contact Center Stories of 2013

Top Contact Center Stories of 2013

Sheila McGee-Smith | December 30, 2013
2013 had big contact center stories from broad-based UC vendors like Avaya, Cisco and Unify, as well as from customer experience-specific companies like Aspect, Interactive Intelligence, inContact, Five9 and more.
Our Top Posts of 2013--And Where They Are Now

Our Top Posts of 2013--And Where They Are Now

Michelle Burbick | December 30, 2013
We checked in with the authors of our top-trafficked posts, and got updates on the topics directly from the authors, as well as added insight into the responses received.


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December 3, 2014
Traditional SIP Trunking offerings have not evolved to keep pace with the modern expectations and requirements for the buyer. From painfully slow procurement processes, capacity limits, limited global...
November 5, 2014
With video collaboration expected to surpass email as the top means to communicate by 2016, organizational leaders are tasked with building flexible collaboration infrastructures that meet the demands...
October 22, 2014
As enterprises migrate from prior generations of communications technology into the future of Unified Communications, almost everyone has to deal with multiple vendors' systems. In the past, you would...