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WorkSpace Wednesday: Predicting the Future of WorkWorkSpace Wednesday: Predicting the Future of Work

How will the remote work-at-scale experience influence workplace transformation? Global analyst firm CCS Insight has a few ideas.

Beth Schultz

October 7, 2020

2 Min Read
Young businesswoman looking into crystal ball
Image: Andrey Popov - stock.adobe.com

As I discuss today on our sister site, WorkSpace Connect, global analyst firm CCS Insight has a few predictions for how the remote work experience of today will influence workplace transformation in the coming years.

 

The predictions come from Angela Ashenden, who leads CCS Insight’s workplace transformation research practice (and blogs on occasion for No Jitter), as shared during the firm’s “Predictions Week: 2021 and Beyond” event earlier this week. Ashenden gave a nod to the challenges businesses have experienced with supporting remote work at scale and individuals have encountered along the way, but noted that denying the viability of remote work is a bit difficult now. Overall, business leaders and employees have had their eyes opened to the possibility of remote work as a long-term opportunity, she said.

 

With that realization comes three workplace predictions, Ashenden said. You can get the full details in that post, “Eying the Future of Work from a WFH Perch,” but here’s the quick summary:

 

  1. In 2022, more than half of all office-based employees will still be mainly working from home.

  2. Features that track and promote well-being will appear in all collaboration and HR applications by 2021.

  3. Online whiteboard and co-editing technologies become a hot area of investment in 2021.

If these predictions resonate with you, you’ll also want to check out additional recent WorkSpace Connect posts for related insight. For example, read:

 

Visit us at WorkSpace Connect for ongoing discussion on how IT, real estate/facilities, and HR come together in creating connected, collaborative workplaces.

About the Author

Beth Schultz

In her role at Metrigy, Beth Schultz manages research operations, conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development and launch of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces.

Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others.

Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.