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News & Views

The Whole Foods Model for Contact Center Queuing

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.
Eric Krapf
Eric Krapf
January 23, 2008

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.

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News & Views
News & Views