Cloud Contact Center: Delivering an All-In-One Customer Experience

Leading-edge enterprises are starting to orient themselves around an operating strategy built on the integration of cloud UC and contact center communications, topped off with programmable communications delivered via the cloud. Learn more in this No Jitter Industry Insights Report sponsored by Vonage, and discover how you can achieve competitive differentiation doing the same.


CIO Brief: What You Need to Know about Creating Connected Workplaces

Based on an AVI-SPL and IDG research study, this CIO brief will help you understand how other CIOs and IT leaders are enabling their transformation to a connected and collaborative workplace.


Unpacking the Complexities of Enterprise Collaboration

The ultimate user experience is a single button click to launch a meeting from any device, room, or platform. But bridging the gap between this ideal and your current state is complex, and challenging. Read this tech brief for expert advice about how you can solve these issues and create a unified collaboration environment.


Are Manual Processes Putting the Brakes on Digital Transformation?

Unified communications and customer engagement solutions enable a variety of digital processes. The problem is that the very same tools that fuel digital transformation are often subject to manual administrative processes. In this whitepaper, Starfish explores how automation drives digital transformation.


Selecting a Multichannel Cloud Contact Center Solution

In this report, Ovum evaluates and profiles eight cloud contact center providers based on their abilities to offer full voice call routing with the capacity to route at least one interaction channel beyond voice. Discover technical strengths, market impact, and customer opinions.


Business Communications Transformation: Best-in-Class Communications Can Be a Competitive Advantage

The combination of unified and contextual cloud communications is a critical digital transformation enabler, yet many enterprises still don't understand how communications can help drive business. In this IDC whitepaper, sponsored by Vonage, discover the four categories of communications technology maturity, and learn how to improve your company's communication maturity level.


No Jitter Research: Communications Careers in Context

Based on results of the third-annual No Jitter Career & Salary Survey, this report explores the job responsibilities, career opportunities, and compensation for IT professionals involved with enterprise communications and collaboration decision making.


eBook: Building a Customer Journey Map

Read Five9's eBook to learn how you can effectively build a customer journey map with a combination of contact center and CRM technology.


How to Optimize Video Meetings for a Modern Collaborative Experience

In this whitepaper, produced by No Jitter and sponsored by MediaPlatform, learn how smart bridging technology, combined with intelligent video distribution and real-time monitoring, can facilitate the convergence of videoconferencing and webcasting within your organization.


Dispelling 7 Myths of Enterprise Cloud-based Contact Centers

In this whitepaper, Sheila McGee-Smith, principal of McGee-Smith Analytics and a leading communications industry analyst and strategic consultant, busts the myths that have developed around cloud-based communications services.


UC Analyst Whitepaper: Real-Time Resolution for the Modern Contact Center

By enabling contact center agents to reach out to subject matter experts within the organization using tools such as Microsoft Skype for Business, contact center agents can get the information they need to answer customer issues, solve problems, and close sales. And they can do this in real time while customers are still on the line, thus increasing customer satisfaction. Learn more in this whitepaper from cloud contact services provider Five9.


Voice as the New Digital Channel: Achieving Holistic Engagement Across the Business

When enterprises break down the barriers between the business and the contact center, they can deliver compelling engagement scenarios for internal and external communications. In this No Jitter Industry Insights report sponsored by Genesys, read how voice can prove particularly effective as the channel that bridges the gap


eBook: Smarter Support for the Complex Conversations

In this ebook from Five9, learn how you can integrate Microsoft Skype for Business with your contact center to facilitate a strong support architecture that involves subject matter experts and improves resolution speed and customer retention while reducing operational effort.


Text Messaging Is Leading Edge for Business Efficiency

Text messaging is proving itself a critical business communications tool, an especially valuable solution for customer engagement and internal workforce communications. Read this IDC whitepaper, sponsored by AT&T, to learn how your company can benefit from text messaging's simplicity, convenience, low cost, and high read and response rates.


Business Messaging Balances Speed and Convenience with Security and Compliance

Text messaging has unstoppable momentum in our personal and business lives. Despite its benefits in a business context, however, text messaging can have serious security and compliance risks when use within the workplace is unsanctioned. Discover a mitigation strategy in this IDC whitepaper, sponsored by AT&T.


Text Messaging Helps Your Small Business Perform Big

In this IDC whitepaper, sponsored by AT&T, discover the benefits of communicating with customers via text messaging, and learn about typical uses of text messaging by small businesses.


The State of Customer Experience 2017

Research gathered from over 200 contact center and customer experience professionals provides a revealing look at an industry in transition. Together with the findings are clear recommendations that will help anyone involved in delivering a superior customer experience.


Discover Smarter, More Productive Business Messaging

In this solutions overview, "Smarter communications at your fingertips," discover how AT&T's Business Messaging solutions can help you cut the cost of enterprisewide notifications, increase communication speed, and get the right information in the right hands at the right time.


Connecting with Text: The Shift to Landline and Toll-Free Business Texting

As AT&T has learned in surveying 900 respondents on business texting, many companies today consider text messaging as the single most effective channel for driving customer engagement. In this AT&T Markey Survey report, learn about the business benefits of allowing non-mobile numbers to send and receive text messages.


PTT over Cellular Solutions - Why PoC Solutions Make Sense for Critical Communications

In this AT&T-sponsored whitepaper, backed by research conducted by VDC Research, explore the evolution of push-to-talk (PTT) communications among today's mobile workforce and discover why PTT-over-cellular solutions make sense for critical communications.


How to Keep UCC Costs Down as Complexity Grows

How can companies keep communications costs down as complexity grows? Now is the time to compare vendors and assess your total cost of operation (TCO). Read this report and discover how Nemertes' 2016 TCO research shows ShoreTel customers spend the least on their IPT and UCC solutions.


Making a Sound Decision for Next-Generation Team Collaboration

In this sponsored whitepaper, produced by No Jitter, learn why a vastly improved audio experience is an imperative for today's virtual meeting experience. You'll discover how high-quality audio can make the difference between collaboration success and failure.


The Evolving Enterprise View on Cloud Communications

In August-September 2016, for the second year in a row, No Jitter surveyed our audience of enterprise communications decision-makers about their perceptions of cloud-based or hosted communications services. Read this No Jitter Research report for our findings.


Driving Innovation at Fujitsu

In this case study, learn how Fujitsu is advancing the implementation of innovative practices at its Open Innovation Gateway in Silicon Valley using Mezzanine, an immersive visual collaboration platform from Oblong Industries.


Changing the Meeting Paradigm at PwC

PwC created its Delta Room in Paris to be the next-generation meeting space. This space spurs innovative thinking and deep engagement, transforming client briefings from one-way presentations to collaborative conversations. In this case study, explore how PwC uses immersive visual collaboration.


Developing a Strategy for High-Value Cloud Communications

As enterprises migrate their communications spend to the cloud, they are finding value in the ability to embed communications into core business processes and applications. Read this IDC Technology Spotlight to discover the unique challenges of going to market with integrated, real-time communications solutions and learn about the role communications service providers play in helping to solve these challenges.


The Value of Embedded Communications in the Cloud

The cloud is enabling real-time communications in new and innovative ways. Businesses that aren't embracing the ability to deliver calling and messaging capabilities into their customer experiences risk being left behind. In his new report, IDC's Mark Winther discusses the growing demand for real-time communications and what buyers should look for when selecting a provider of cloud communications services.


The New Rules of the Inbound Contact Center

With a cloud system that provides the tools for contact center managers to easily create and change customer contact flows (without recourse to the IT department), the only barrier to improved customer experience is the imagination.


Intelligent Session Control for the Enterprise

Enterprises have changed dramatically in the way they do business and the way they communicate. They strive to meet employee and customer needs in this BYOD world where technology advances quickly. Communication is vital, and must be managed and secured. With more than 50 billion minutes of SIP-based communications every month occurring over Sonus solutions, we have a deep understanding of how to manage and secure these communications.


Miercom Report: Performance Verification of Sonus SBC SWe

In this independent performance assessment, Miercom reports on the Sonus SBC SWe -- a virtualized software version of the company's popular appliance-based session border controllers.


Securing Real-Time Communications for Dummies

This latest free Dummies book from Sonus details potential cyberattacks and describes ways in which enterprises can secure their systems to protect against such attacks. This is a critical must-read guide for any enterprise engaged in real-time communications.


Frost & Sullivan: 2016 North American Hosted IP Telephony and UCaaS Company of the Year Award

RingCentral was recognized by global research and analysis firm Frost & Sullivan as Company of the Year in Hosted IP Telephony and UCaaS, North America. In its report, Frost & Sullivan concluded that, "RingCentral stands out as a true visionary and trailblazer in the North American cloud communications services market."


The State of Cloud Communications

In its second-annual Cloud Communications Survey, No Jitter Research found continued growth in the use of cloud-hosted services to meet communications needs. The 2016 results reveal that two-thirds of respondents already using cloud-hosted communications intend to bring on additional services within the next 12 months, with a particular focus in four functional areas. Learn more in this No Jitter Industry Insights report sponsored by RingCentral.


Deliver Next-Generation Customer Experiences Today with Genesys

No matter what size your company is today or how fast you want to grow, the Genesys Customer Experience Platform can help your business deliver consistent, seamless and personalized customer experiences across all channels and interactions.


The Modern Contact Center: Finding Value In Cloud-First, API-Driven Models

As contact center operators look for ways of increasing agility, and running more efficiently and cost effectively, they're increasingly finding value in migrating from outdated, inflexible, and complex on-premises contact center systems and tools to cloud-based contact center software. Read more in this No Jitter Industry Insights report sponsored by Serenova (formerly LiveOps Cloud).


The Multichannel Scheduling & Forecasting Tool Kit

Accurate forecasting and staffing provide a foundation for great customer service. Get the help you need in this new toolset from ICMI and Serenova (formerly LiveOps Cloud).


Catalyst for Change: Digital Transformation Strategies Require Telecom, Network Upgrade

Nemertes Research recently completed research focusing on digital transformation and enabling technologies. In this whitepaper by Robin Gareiss, president of Nemertes, learn how IT leaders are leveraging these initiatives to get funding and support for telecom and network upgrades.


No Jitter/Enterprise Connect 2016 Career & Salary Survey: Communications Careers in Context

How salaries, satisfaction and opportunities stack up for communications professionals


You Know You Need to Monitor Your UCC Network: But What Isn't the Data Telling You?

In this Frost & Sullivan whitepaper, discover how deploying a full suite of management solutions can provide opportunities to deliver complete reports and real-time feedback.


Frost & Sullivan 2015 Global Proactive Network Management and Monitoring Solutions for Enterprise Customers, Customer Value Leadership Award

Read this report and discover why Nectar has received the Frost & Sullivan 2015 Global Customer Value Leadership Award, a compelling third-party validation of its growth strategy and customer delight.


WebRTC for Dummies

WebRTC For Dummies, Sonus Special Edition, helps you understand what WebRTC is all about, what it takes to deploy it, and the benefits you gain when you make the move to WebRTC. If you're ready to figure out how WebRTC can help your business, download this ebook today.


The SBC Buyer's Guide

This Buyer's Guide is designed to help enterprises evaluate an SBC appropriate for their businesses and distinguish an average SBC from one that delivers superior performance and features. Download this Sonus guide and learn what you need to know for properly sourcing or purchasing an SBC.


Skype for Business for Dummies

Skype for Business for Dummies, formerly Lync Enterprise Voice for Dummies, shows how you can replace your current voice system with one that also enables video and collaboration. You can increase your productivity, while reducing costs.


Session Border Controllers for Dummies

With Session Border Controllers for Dummies you will learn how implementing SBCs will increase a network's security while allowing enterprises and service providers to save money without compromising features or functionality.


Office 365 Cloud PBX: Options of Migrating to a Skype for Business Cloud Deployment

Now that you have decided to adopt Skype for Business in your Unified Communications (UC) environment, the next step is to determine which implementation option would make the most sense given the specific needs of your business. There are several different approaches you could consider including a self-managed on-premises deployment, a managed service of an on-premises deployment, a hosted deployment with a Communications Service Provider (CSP), or Microsoft's Office 365 Cloud PBX. This white paper will focus on the Microsoft Office 365 Cloud PBX deployment option.


Software-Defined Networking for Dummies

As an enterprise or a service provider moving toward the future of Cloud networking you may have questions about Software-Defined Networking (SDN). Read this book to understand what SDN is, how it works, and how to choose the right Cloud networking solution.


Increase E9-1-1 Situational Awareness

In this case study from West Safety Services, learn how Boeing took proactive measures to protect its workforce from a dangerous threat and helped first responders assess and triage emergency situations using E9-1-1 situational awareness.


Delivering a Digital Customer Experience for Today's Mobile Customer

Customer experience is a key differentiator in today's ultra-competitive environment. In this whitepaper, get an overview of the digital expectations and habits of today's digital consumers, and discover practical next steps for transforming customer experience from dated to digital.


Group Collaboration in the Modern Workplace: Building the Business Case for Microsoft Surface Hub

Microsoft's new Surface Hub is the ideal solution for organizations looking to better facilitate group collaboration among dispersed teams and increase business performance.


Democratize App Creation: Coding-free Rapid Application Development Enables Anyone to Build Powerful Voice Apps

How does a major, international mobile software company simultaneously manage its global customer service calls and balance development resources? By using a visual, rapid application development platform that makes it easy for anyone to build, deploy, and manage self-service applications.


Skype for Business with Enterprise Voice

Read this data sheet and learn how the CoSo Cloud Pilot Service can help your organization discover the benefits it can realize with Skype for Business with Enterprise Voice.


How Cloud Communications Is Opening Up Possibilities (and Floor Space)

In this whitepaper, explore cloud vs. on-premises communications use cases.


Designing the Modern Open Collaboration Workspace

Open collaboration and huddle spaces are growing in popularity as organizations encourage more collaborative cultures. Download the tech paper, "Adapting a New Way to Work: How to Design Successful Open Collaboration Spaces," to learn the must-haves of a modern open collaboration space.


Free Whitepaper: Enterprise Communications Platform-Premises vs. Cloud-based Telephony

If your organization is or has plans to upgrade its communications infrastructure, especially to a cloud-based solution, this whitepaper/eBook by independent consultant David Stein, of Technology Consulting Group, will prove to be an insightful resource.


RingCentral Named a Leader in Unified Communications by Gartner

Download this September 2015 report to find out why RingCentral is recognized as a leader in UCaaS by Gartner Group as a result of their annual research into this key market sector.


Partner Story: Virgin Media Business

Learn why Virgin Business Media recommends Jabra headsets as part of its unified communications solutions.


2015 Career & Salary Survey for Enterprise Communications

From tech skills to earning potential, this report explores the careers of enterprise communications professionals


Productivity at the Office - Challenges 2015

Read this report, which surveyed over 2,449 workers aged 18-65 across the U.S., the U.K., France, Germany, Russia, Japan, China, Denmark, Sweden and Norway and outlines knowledge workers' collaboration and concentration challenges. For example, over one third of the workforce thinks meetings reduce productivity and almost half are interrupted by background noise.


Why Your Remote Workers Hate You (It's Not What You Think)

Unified communications has made what was once impossible -- meaningful collaboration with people who aren't in the room -- not only possible but quite promising. But there's a downside to remote collaboration that no one likes to talk about.


Why Your UC Deployment Will Fail (and 3 Ways to Save It)

Why do so many UC deployments fail? Recent data suggests that up to 80% of deployments fail to live up to expectations -- and in an age where the C-suite has identified technology as the prime mover of industry change and collaboration as a top priority, this is more than just an IT problem.


The 2 Steps That Will Propel Skype for Business Adoption and Usage

The secret of all great change initiatives is the one, small voluntary step. Getting people to move in your direction comes down to getting them to make a small move in your direction, even if the move itself is almost negligible.


5 Tips for Making Skype for Business Pay Off

Skype for Business is an increasingly popular UC solution. However, deploying Skype for Business doesn't automatically guarantee a quick return on investment. To improve your chances, take a look at these 5 tips.


3 Types of Knowledge Workers (and What Headsets They Need)

It wasn't long ago that new employees would receive a desk phone and a voicemail password when they first started. Times sure have changed. Learn about the 3 types of new knowledge workers and what headsets they need to communicate and collaborate.


5 Ways Professional Headsets Improve Your UC ROI

There's little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Find out 5 ways high-quality headsets will improve your UC ROI.


Infographic: Headsets Going Mainstream for Knowledge Workers

With a rapidly growing install base of communication clients, the business headset market is reaching a tipping point. Couple that with substantial increases in productivity and headsets are going mainstream for knowledge workers.


Just How Big Is the UC Market?

Multiple research reports have examined the upside of the Unified Communications market recently. They vary on methodology and projections, but one thing is clear: The market is definitely growing, and fast!


Mobilizing Real Time Communications: Transformation of Business Communications

The adoption of IP underlies the intersection of real time communications between mobile and fixed carriers and today's connected enterprise.


Interior Architects Case Study

Learn how this global architecture firm increased employee productivity and satisfaction by moving to a softphone-based environment with headsets.


Cisco Case Study

Learn how Cisco overcame the challenges of an open office floorplan in its California headquarters to improve internal serve levels through higher call quality and faster issue resolution.


Overcoming the Barriers to Adoption of Unified Communication

What are the common barriers that disrupt the adoption of a Unified Communications platform? Understand the strategies you can use to overcome the barriers to end user adoption.


IHS Infonetics White Paper: Maximizing the Power of the Cloud; Integrating Communications with Business Applications

This new white paper from IHS Infonetics Research Director Diane Myers explores why the integration of business applications with voice communication has been building momentum over the past several years. Find out how customers of Salesforce.com, Office 365, Google for Work apps, and data storage or repositories such as Dropbox have increased communications touchpoints and gained greater workflow efficiencies by adding communications into their business apps.


Forrester Study: Contact Centers Must Go Digital or Die

Here's a stat from FEMA that may keep you from sleeping soundly tonight: Forty percent of businesses never reopen after a disaster. Read this white paper to learn how you can speed your recovery and ensure business continuity by using a cloud communications system. Explore how cloud communications increases your flexibility and resilience, reduce capital expenditures, and give you the ability to manage communications from any location.


Transform Your Enterprise with Skype for Business

Tuesday, September 15, 2015 - 11 a.m PT / 2 p.m ET
In this webinar you will learn why Skype for Business offers the best UC solution for your enterprise.


Forrester White Paper:Say Goodbye To UC; It's Time For Customer-Activated Communication And Collaboration (CCAC)

Learn about the current state of unified communications, its limitations, and how customer activation can deliver new value across the organization. Get practical guidance including 4 innovations that support customer-activated communications and collaboration, 5 ways that customer activation drives value, 4 stages of CCAC Investment and a 5-step transition blueprint.


Why the Paradigm Shift of UC is Worth the Effort

Understand the benefits of Skype for Business


Forrester Study: Total Economic Impact (TEI) of RingCentral

Read this Forrester Research study of four RingCentral customers, evaluating the financial investment and detailing three key areas where customers achieved a positive return on investment (ROI) by deploying the RingCentral cloud phone system.


Delivering Enterprise-Class Communications with WebRTC

Delivering Cost Effective Enterprise Communications Solutions via WebRTC


March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.