You Know You Need to Monitor Your UCC Network: But What Isn't the Data Telling You?
IT managers face a slew of new operational challenges: increased complexity and interoperability, the need for 24/7 access, and a vast array of technologies that drive and support newly converged UC networks. To conquer these challenges, many companies rely on management applications to monitor call quality and to attempt to investigate and remediate user experience issues. But while everyone talks about the user experience, they often misunderstand from where the data they are relying on comes.
In this Frost & Sullivan whitepaper, discover how deploying a full suite of management solutions can provide opportunities to deliver complete reports and real-time feedback.