Text messaging has unstoppable momentum in our personal and business lives. Despite its benefits in a business context, however, text messaging can have serious security and compliance risks when use within the workplace is unsanctioned.
In this whitepaper, sponsored by AT&T, IDC provides a mitigation strategy for how businesses can embrace the prevalence of text messaging and ensure its compliance and security.
Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can
Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis
Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit
