This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
No Jitter Roll: Five for Friday
In this week’s No Jitter Roll, we share the latest on enhancements to a meeting service and team collaboration platform, a new UC room management solution, a corporate rebrand, and seed funding for a cloud startup.
BlueJeans Rolls Out Enhanced Experience
Cloud-based video conferencing provider Blue Jeans Network this week introduced its user experience, BlueJeans Smart Meetings.
With a blend of AI-based functionality and user enhancements, Smart Meetings will feature:
- Highlighting capabilities, with the ability to record 20 seconds before/after a given moment
- Post-meeting video reels with meeting highlights and key points
- An interactive hub for meeting highlights, summaries, and action items
- Assignable action items, during and after meetings
- AI-powered transcripts
- Automatic email meeting summaries that contain highlights, mentions, and action items
With these platform enhancements, BlueJeans hopes enterprises can cut down on unnecessary meetings. In a survey of 700 U.S. professionals, 34% of respondents said they found meetings to be “not very valuable or worthless” and 57% said “they are sometimes or frequently double- or triple-booked,” BlueJeans found.
This announcement follows similar news coming out of GoToMeeting. This week, GoToMeeting prepared its “UCC next steps” and released its enhanced user experience, which include real-time notetaking, a revised interface, and an improved scheduler.
BlueJeans Smart Meetings will be generally available starting Oct. 15, according to BlueJeans.
Symphony Release 2.0 Experience
Also seeking to improve user experiences, team collaboration platform provider Symphony Communication Service this week announced the second generation of its platform, Symphony 2.0. Built on Symphony’s proprietary framework, this version will introduce workspaces, smart notifications, and simplified, customizable interfaces, Symphony said.
Expanding its support to developer partners, Symphony also announced Symphony Elements, a set of user interface extensions for bots and application integrations. Additionally, developers can automate workflows with off-the-shelf software, Symphony said. For financial service institutions, Symphony introduced “Community Pods,” which allows counterparty collaboration for banks to onboard customers.
The update will roll out later this year under the same service plan structure, Symphony said.
Unify Square Adds New Offering
UC Management software and services provider Unify Square has introduced PowerSuite Cloud Managed Services (CMS) for Room Systems.
The service offers support for multiple UCC platforms and hardware device types and provides on-site room system intervention and break-fix services, according to Unify Square. Other features include:
- Meeting room monitoring, troubleshooting, remediation, and IT support through a video network operations center
- Multi-platform support for Microsoft Teams and Skype for Business, or Zoom Room systems
- System availability tracking, reporting, and troubleshooting for individual room hardware and systems
- Management of incident resolution based on hardware warranty support for Crestron, Poly, Logitech, and Yealink devices
Enterprises can purchase the system as a standalone service or as an upgrade/add-on to either the PowerSuite Enterprise or PowerSuite Premium service plans, Unify Square said.
Moving over to industry news, technology service provider NTT launched its Cloud Communications division, to include UCaaS provider Arkadin and 28 other companies and brands from 70+ countries and regions, NTT said.
In addition to the rebranding, NTT announced the appointment of Mark Alexander to CEO of the division. Alexander will be responsible for ensuring the delivery of enterprise UCC solutions; he’ll report directly to Masaaki Moribayashi, board director group executive, IT Infrastructure Services, NTT.
Edify Lab Plants $10 Million “Seed”
Wrapping up industry-related news, cloud contact center startup Edify Labs has raised $10 million in a round of seed funding, led by venture capital firm First Round Capital.
Launched in June 2019, Edify offers Huddle, which unites UC, contact center, and communications platform-as-a-service functionality into a single, cloud-native software application. With this platform, agents can move between different channels within a conversation, Edify said. With the seed funding, Edify said it hopes to expand its market presence through sales, marketing, and development activities.