This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
3 Ways Empowering Users Impacts User Adoption
- Create a positive perception of the project. The best way to do this is by taking the time to let users know change was coming, when it was coming, and how they would be impacted individually. This required extra effort compared to a “one size fits all” approach, but the effort paid off when users were more willing to adopt and use the new tools, ensuring a maximum return on investment in the new technology.
- Increase user engagement. Thanks to our communications strategy, the users were more receptive to training, and therefore had fewer issues with the new solution. Some provided testimonials that made groups who migrated later in the process more comfortable and accepting of the change. Others provided feedback that the team utilized to streamline the migration process and improve the experience for others.
- Decrease the burden on the support staff. The users who attended training were far more comfortable with the transition to the new tools. They had fewer calls to the help desk.
Melissa is writing on behalf of the SCTC, a premier professional organization for independent consultants. SCTC consultant members are leaders in the industry, able to provide best of breed professional services in a wide array of technologies. Every consultant member commits annually to a strict Code of Ethics, ensuring they work for the client benefit only and do not receive financial compensation from vendors and service providers.