Team Collaboration

No Jitter Roll: Five for Friday

Michelle Burbick | April 20, 2018 |
This week includes news from Vonage, Google, Sprint, Jabra, and Zinc.

Cisco: Reaching for the Mountain -- Finally

Michael Finneran | April 20, 2018 |
Cisco has the pieces, and says the right words, so all it has to do now is deliver the goods.

5 Collaboration Targets for Cisco

Michelle Burbick | April 19, 2018 |
From team compliance to intelligent meeting assistants, Cisco provides a look at the here and now and what's to come with its Webex portfolio.

Managing Message App Overload, Part 2

Brian Riggs | April 19, 2018 |
Standardizing on one persistent messaging app is good for security, compliance, and cost control, not to mention collaboration.

Webex Meetings Gets Complete Video Makeover

Zeus Kerravala | April 18, 2018 |
Cisco puts video front and center with a redesigned user interface and fortified backend.

Bye Bye Cisco Spark, Hello Webex Teams

Zeus Kerravala | April 18, 2018 |
Cisco takes a ‘sensible’ single-brand approach to its collaboration portfolio.

How Big Data, Mobility Up Ante for Collaboration

Bobby Beckmann | April 18, 2018 |
Knowing the how, where, and why behind your employee and customer experiences matters more than you can ever imagine.

6 Technologies for Personalized Messaging at Scale

Phil Gordon | April 16, 2018 |
Successfully deliver hyper-personalized, robust messaging-based experiences, and your customers will love you for it.

Collaboration for All, Not Just Millennials

Todd Carothers | April 11, 2018 |
Regardless of age or experience, most workers today expect to be equipped with the best tools available to do their jobs.

Don't Let Governance Impede Collaboration

Daisy Hernandez | April 10, 2018 |
Business leaders who think they have the power to dictate what their employees say and when they say it are unrealistic.

Why Anything but Cloud Communications?

Beth Schultz | April 09, 2018 |
As our Enterprise Summit panelists shared at EC18, the world we live in today leaves little room for anything but the cloud.

EC18 News Roundup: Covering the Gamut of Communications

Michelle Burbick | April 09, 2018 |
Catch up on notable news to come out of last month’s event.

Collaboration & Remote Work Go Hand in Hand

Gary Audin | April 06, 2018 |
Companies serious about supporting remote workers need to invest in technologies that knock down the barriers to collaboration.

Team Collaboration Top Interest of EC18 Attendees

Eric Krapf | April 06, 2018 |
Annual post-event survey shows the rising promise of this technology within the enterprise.

The 'Dao Moment' of Privacy

Dave Michels | April 05, 2018 |
Today's backlash against Facebook isn't just a scandal du jour but rather will evolve into a broader discussion about privacy.

Managing Message App Overload

Brian Riggs | April 04, 2018 |
Are messaging apps supplementing or supplanting other means of communicating within the enterprise?

Chuck Robbins Continues to Rewire Cisco

Zeus Kerravala | April 04, 2018 |
Cisco makes organizational changes, shifting roles and responsibilities and bringing new leadership on board.

Mobile Text: A Tale of Two Experiences

Michael Finneran | April 03, 2018 |
To boost the mobile experience, contact centers ultimately will need to support both Apple Business Chat and industry-standard Rich Communication Service channels.

EC18: What's Hot? Everything

Eric Krapf | March 29, 2018 |
From technology strategy to team collaboration, contact center, and beyond, there was a lot of buzz ‘everywhere’ at Enterprise Connect 2018.

5 Team Collaboration Insights Straight from Users

Blair Pleasant | March 27, 2018 |
At EC18, end users share their experiences implementing and driving adoption of team collaboration solutions.

April 25, 2018

Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can

March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.