natural language processing

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Partner Ecosystem

AWS Contact Center Intelligence Expands Globally

Sheila McGee-Smith

January 13, 2021

AWS expands partners and adds support for more languages as it bulks up support for AI-based contact center services.

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Contact Center & Customer Experience

How Interaction Analytics Help Contact Centers Win

Fabrice Martin

November 11, 2020

They capture data at scale and deliver insights to build the best team and strategies that drive tangible results.

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AI & Speech Technologies

Understand the Value of Voice Biometrics Basics

Gary Audin

September 04, 2020

It can be a boost for contact center security with secure customer authentication and contact center fraud prevention.

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AI & Automation

How to Navigate the Bot and Conversational AI Maze

Nicolas De Kouchkovsky

September 01, 2020

Here are three lenses to help make sense of the space.

AI & Speech Technologies

Dialpad Brings Voice Analytics to Sales Calls

Beth Schultz

May 22, 2019

New service delivers real-time transcription, live coaching, and post-call insights for sales teams.

Customer Experience

Taking the Pains Out of Healthcare Customer Service

Chris Vitek

April 15, 2019

Software robotics can work wonders, as opportunities in an appointment-setting process reveal.

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AI & Speech Technologies

3 Reasons Speech Is Becoming Preferred for Self-Service

Richard Dumas

December 06, 2018

A look at why businesses are adopting natural language for customer self-service at such a rapid pace

Enterprise Connect

IBM and Avaya, and Cisco, Oh My!

Andrew Prokop

October 23, 2018

Having an IoT device “talk” to people is pretty darn amazing, but wouldn’t it be even more astounding if those same people could talk back to the...

Poll

Do you believe enough is being done around diversity & inclusion in your enterprise?

Yes, my enterprise is doing everything it can to create a diverse, inclusive workplace

36%

I don't know how my enterprise approaches diversity and inclusivity

No, my enterprise isn't doing enough in terms of diversity and inclusion, though it has made an effort

27%

No, my enterprise isn't addressing the issue

36%

Total votes: 11

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