AI & Speech Technologies Dialpad Brings Voice Analytics to Sales Calls Beth SchultzMay 22, 2019New service delivers real-time transcription, live coaching, and post-call insights for sales teams.
Customer Experience Taking the Pains Out of Healthcare Customer Service Chris VitekApril 15, 2019Software robotics can work wonders, as opportunities in an appointment-setting process reveal.
Dumas_voice.jpg AI & Speech Technologies 3 Reasons Speech Is Becoming Preferred for Self-Service Richard DumasDecember 06, 2018A look at why businesses are adopting natural language for customer self-service at such a rapid pace
Enterprise Connect IBM and Avaya, and Cisco, Oh My! Andrew ProkopOctober 23, 2018Having an IoT device “talk” to people is pretty darn amazing, but wouldn’t it be even more astounding if those same people could talk back to the...
