Video: Five9 Contact Center Solution for Microsoft Skype for Business
Did you know that 32% of contact center volume comes from callers having to call back to solve their issue?
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Latest Unified Communications & Contact Center Content
UC Analyst Whitepaper: Real-Time Resolution for the Modern Contact Center
By enabling contact center agents to reach out to subject matter experts within the organization using tools such as Microsoft Skype for Business, contact center agents can get the information they need to answer customer issues, solve problems, and close sales. And they can do this in real time while customers are still on the line, thus increasing customer satisfaction. Learn more in this whitepaper from cloud contact services provider Five9.
eBook: Smarter Support for the Complex Conversations
In this ebook from Five9, learn how you can integrate Microsoft Skype for Business with your contact center to facilitate a strong support architecture that involves subject matter experts and improves resolution speed and customer retention while reducing operational effort.
eBook: Building a Customer Journey Map
Read Five9's eBook to learn how you can effectively build a customer journey map with a combination of contact center and CRM technology.
Video: Demo - Five9 and Skype for Business
Take a deep dive into the Five9 integration to Skype for Business to learn about the benefits of accessing the subject matter experts to solve problems in real time.
Learn how to deliver amazing customer experiences, watch the video now
Video: Five9 Contact Center Solution for Microsoft Skype for Business
Did you know that 32% of contact center volume comes from callers having to call back to solve their issue?
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