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Providing Service Assurance for Microsoft Teams Customers

This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.
October 01, 2019

 
 
Voice over IP’s greatest strength -- taking advantage of existing data networks -- can become a weakness when voice calls are fighting for bandwidth with other applications. Some simple preparation for a move to Microsoft Teams Calling can mean the difference between success and frustration.
 
Learn how software-defined networking enhances the quality of Teams Calling. Simple functionality to provide service assurance includes:
 
  • Mean Opinion Score (MOS) monitoring
  • WAN failover
  • Traffic prioritization
  • Remote troubleshooting

 
 

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service assurance
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