Migrating to a Cloud Contact Center: Tales From the Far Side

Sheila McGee-Smith, one of the most prominent industry analysts and strategic consultants in the contact center and customer experience markets, highlights the experiences of four companies as they moved their contact centers to the cloud. Her research provides real-world insight on driving factors in moving to the cloud, benefits realized since implementation, future plans, and lessons learned from the “trenches” from businesses that have made the move.