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3 Smart Strategies for Empowering an At-Home Contact Center Workforce

Contact centers are increasingly supplementing their in-house staff with remote employees. Deloitte's 2017 Global Contact Center Survey revealed that 53% of companies plan to offer customer service agents flexible work arrangements -- including the ability to work remotely.
A remote workforce can deliver substantial benefits, most notably cost savings. This paper provides three smart strategies to fully empower your at-home contact center workforce, while ensuring security, reliability, and performance.