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Aspect Software has long been a leader in the contact center market, and is now moving into the world of Unified Communications. The company has been...
It looks like US travelers will once again get a chance to WiFi in the sky. Since the demise of Boeing's "barely available" Connexion service in 2006...
A few weeks back, I moderated a VoiceCon Webinar sponsored by Mitel, on the topic of "Unified Communications for the Real World." These webinars have...
Per my Costa Rica post below, Cisco is highlighting a survey indicating a growing demand for IT professionals in Latin America. Cisco worked with IDC...
Back on February 19th I posted a note about real-time monitoring and why it is so necessary for supporting voice and video on the enterprise network...