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Salesforce Debuts Einstein Successor Agentforce

Lisa Schmeiser, Matt Vartabedian

September 12, 2024

The focus of Agentforce is to provide Salesforce customers with a platform approach to AI, replete with agents to handle tasks in service, sales, marketing, and commerce.

Liveblogging Siemens Press Conference

Eric Krapf

July 29, 2008

9 AM Eastern : Press conference is under way; they're doing it from Munich, in English. Joe Kaeser, CFO of Siemens AG, opens it up. "We were...

More Big News: Alcatel-Lucent CEO, Chairman Resign

Eric Krapf

July 29, 2008

As if the Siemens news wasn't enough, Alcatel-Lucent announced today that its CEO, Pat Russo, and Chairman, Serge Tchuruk, are resigning. Russo will...

Equity Firm Gores Group Acquires Siemens Enterprise (Updated)

Eric Krapf

July 29, 2008

Confirming last week's rumors , Siemens announced today that its Enterprise Communications division will be acquired by Los Angeles-based private...

911 May Cost You Far More Than a Phone Call

Gary Audin

July 29, 2008

This entry was written by Mark J. Fletcher, Product Manager, E911 Emergency Services for Nortel, and was edited by Gary Audin. What if 9-1-...

Panasonic's Drop List

Matt Brunk

July 28, 2008

Panasonic issued a memo to its dealer base stating: Effective September 1, 2008, we are changing the way we provide telephone technical support for...

More About Human Latency: Art Rosenberg Weighs In

Eric Krapf

July 28, 2008

That Human Latency post of mine has earned me another rebuke, this from Art Rosenberg. Art writes:

News & Views

Human Latency in UC: What Does the Business Process See?

Marty Parker

July 28, 2008

Last Wednesday, Eric Krapf wrote that, "Human latency, for those not buzzword-current, is the time it takes for workers to move from one...

Global WAN Connectivity for Telepresence

John Bartlett

July 28, 2008

A majority of the enterprises I have worked with on telepresence solutions have offices distributed around the globe. To connect these far flung...

More SIP Trunk Issues

Eric Krapf

July 25, 2008

If you want to read an absolutely brilliant discussion of a key technical/security/policy issue around SIP in general and SIP trunking in particular...

Microsoft's Response Point Matures

Gary Audin

July 25, 2008

Response Point , Microsoft's other approach to VoIP, has its first Service Pack (SP1) available. SP1 was announced at the Microsoft Worldwide Partner...

The Role of Presence in Unified Communications

Blair Pleasant

July 25, 2008

There've been some interesting discussions recently about the role of presence in unified communications, and of course I want to put in my two cents...

With Inter-Tel Integrated, Mitel Moves Ahead

Eric Krapf

July 24, 2008

Mitel's 2007 acquisition of Inter-Tel seems to have bolstered both its product portfolio and its channel at the SMB end of the market. I had a chance...

New Features: SIP Trunking, PBX Evolution

Eric Krapf

July 24, 2008

We've recently posted 2 new in-depth features in the right-hand column: One on SIP Trunking by Marc Robins, managing director of the SIP Forum; and...

PBX Evolution: Where It Was, Where It Is, & Where It’s Going

July 24, 2008

The PBX is not dead. But it is on an evolutionary path towards a new incarnation: Federated Communications System or FCS

Ease of Eavesdropping with VOIP?

Eric Krapf

July 24, 2008

On Nortel's VOIP Security blog, Stephen Varty of the company's R&D labs has a post explaining why eavesdropping on VOIP calls may not be as easy...

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