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Contact Center & Customer Experience

No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features

Hannah Warfel

December 13, 2024

Also, 8x8 and Descope partner, Echo AI is acquired by Calabrio, and more.

Cisco Announcements Bolster CTO's Theme

Eric Krapf

April 01, 2009

One of the most intriguing developments in recent years has been the branching-out of the Cisco TelePresence solution.

Nortel Faces Its Customers at VoiceCon

Eric Krapf

April 01, 2009

In a remarkable session, Nortel top execs took questions from customers worried about their future with the vendor.

VoiceCon Orlando 2009 Coverage: Day Two

March 31, 2009

Cisco Keynote: Padmasree Warrior on the "boundary-less enterprise" Avaya Keynote: Kevin Kennedy: "Time for innovation is now" VoiceCon GM Fred Knight...

Another Way IP Desk Phones Should Be Like Mobiles

Eric Krapf

March 31, 2009

It may be time to think about IP desk phones' power consumption the same way that cell phone designers think about battery life.

Avaya's New Aura Promotes New Deployment Architecture

Zeus Kerravala

March 31, 2009

This architecture scales much easier than the way traditional communications was deployed and frankly, I think it's long overdue from the vendor...

VoiceCon Interview: Joel Hackney of Nortel

March 30, 2009

I had a chance to sit down with the President of Enterprise Solutions at Nortel, to talk about customers gained and lost, and where Nortel's headed.

Avaya Aura Announced at VoiceCon Orlando 2009

Marty Parker

March 30, 2009

Avaya's announcement has the potential of being a big deal for enterprise communications, and perhaps for Unified Communications, as well.

Quick Take: Avaya Aura

Sheila McGee-Smith

March 30, 2009

The cost saving message is being heavily played by Avaya

VoiceCon Orlando 2009 Coverage: Day One

March 30, 2009

Tutorials open Microsoft spotlights partners ShoreTel scales up, Acme Packet scales down CHECK OUT OUR BLOGGERS' COVERAGE ON THE LEFT & VOICECON...

VoiceCon Witnesses the Debut of Avaya Aura

Allan Sulkin

March 30, 2009

Session Manager takes a significant step forward in leveraging SIP and SOA for simplifying the integration of multi-vendor networks

Never Mind Technology: Collaboration Is Changing

Melanie Turek

March 28, 2009

We may finally have an answer to the question, "How do I get my employees to work better, together?"

The Coffee Button: My Favorite UC Feature

Lawrence Byrd

March 27, 2009

This button on my mobile phone automatically picks up my current deskphone call so it's playing in my ear as well as on my speaker phone. Then I go...