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Contact Center & Customer Experience

No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features

Hannah Warfel

December 13, 2024

Also, 8x8 and Descope partner, Echo AI is acquired by Calabrio, and more.

The Google Voice Disruption

August 06, 2009

This offering potentially changes the rules of how services are charged, delivered, and bundled.

Cisco's TelePresence & Webex Offerings Outperform Rest of Portfolio

Allan Sulkin

August 06, 2009

In all, Cisco's Advanced Technologies group accounts for about one quarter of the company's total $36 billion revenue base.

ZAP! You Didn't See the Lights Blink

Matt Brunk

August 06, 2009

The grid is going to be challenged to keep up with demand until alternative energy sources come online and more conservation efforts are implemented...

Text Calling 911: A Sign of the Times

Allan Sulkin

August 06, 2009

Text calls would be helpful for the county's deaf and hard-of-hearing residents, according to the police chief.

The Aastra Operation

Dave Michels

August 05, 2009

Aastra just reported their 45th consecutive quarter of profitability and completes their first year on the Top 10 list of North American telecom...

UC in Prehistoric Times

Allan Sulkin

August 05, 2009

The unification of mixed media communications dates back to times when PCs were running on DOS and the weight of a cell phone was expressed in pounds...